Acura of Tempe

I could not have asked for better service. What a great team Things tend to be a tad stressful when you're buying a new car; am I paying too much? Did I do all of my research? Will I be happy with the service I Things tend to be a tad stressful when you're buying a new car; am I paying too much? Did I do all of my research? Will I be happy with the service I will be receiving? Well, so far it has be a resounding...YES! my brother recommended this dealership solely based on two of the service managers Abel Talbo and Brandon Bonds. My brother has dealt with both of these gentleman for over 11 years. As I type this right now my nieces car is actually at the dealership getting some work done. I had the pleasure of dealing with both Able and Brandon on several occasions. I must admit these guys know their stuff and they are a pleasure to deal with. I think the best part was that they truly care. They fully go over every single detail with you and will answer any question you may have. They don't just treat you as a number, rush the convo and go on to the next customer. They both are excellent when it comes to communication. They respond fast to emails and they kept me in the loop the whole time my vehicle was in the shop. I think one of the cool things was that they would give me up dates to the progress on my car so you don't just think the car is sitting in the lot collecting dust. They would text me step by step..."the car is moving over to tint now, tint is done, going into full detail.......car is done, looks great, working on a final detail for you so its perfect when you come get it" I mean, who does this? They also set me up with a loaner car so I didn't have to wait and I was able to pick up my car on MY schedule. I can go on and on about the service that I received. I can go on and on about my brothers experience with Brandon and Abel, but the proof is in the fact that after so many years he keeps going back. It gives me such great comfort to know that my vehicle will be in good and TRUSTING hands for the life of my vehicle and because of these two guys I don't see why my next vehicle wouldn't be purchased here as well. Brandon Bonds and Abel Talbo are an asset to the Acura brand. Thanks! Mike M More

Unscheduled visit - exceptional experience I called to see when the next TLX class was. Qua (sp?) in service took my call, asked why, I said I had trouble saving speed dials on my new used vehi I called to see when the next TLX class was. Qua (sp?) in service took my call, asked why, I said I had trouble saving speed dials on my new used vehicle. He asked if I could stop by. I did, he not only helped with that, we went through all the settings. He saw I had a tire with low pressure, asked if I had time to wait while he filled my tires, washed and even personally vaccuumed my vehicle. Told me to have a soda and snacks in the lounge area. All this without an appointment nor invoice to sign. I had brought in my car one other time to him previously and had a similarly great experience. More

Worst Service adviser and dealership Rudest person ive ever had to deal with. Called to schedule an appointment, spoke with Doug (never told me name i had to ask) said my alignment with m Rudest person ive ever had to deal with. Called to schedule an appointment, spoke with Doug (never told me name i had to ask) said my alignment with my steering wheel was not corrected by honda and since it was an acura i wanted them to do it, he then rudely said "why are you calling us, just take it back to honda". After that conversation i was so upset to attempted to contact service manager multiple times, never was called back and NEVER answered phone. I went anyways because the next closest dealer was 35 miles away. I also had a noise in front L wheel when i got there (low and behold doug was the service adviser) he said to me , "Ohhh, really, there is a noise is there?". When i would call to see what was going on, he never knew and just said "Oh their doing something with that noise", took them to fix that "something" for three days. Worst customer service ive ever experienced, i dont know who is writing the other reviewed but just horrible............avoid this place like the plague More

Doug Peng - Excellent Service My husband and I have been coming to Doug for several years. Doug has always been honest and fair with us which is why I drive from Central Scottsdal My husband and I have been coming to Doug for several years. Doug has always been honest and fair with us which is why I drive from Central Scottsdale to have him service my car. I really enjoy working with Doug. He returns my calls quickly and does everything to make sure my service experience is a good one. I would highly recommend Doug to my friends. He is a true professional! More

Doug Peng for President!! I have been an Acura owner since 1999. After a rocky start with other service advisors, I was lucky enough to begin working with Doug. I have NEVER I have been an Acura owner since 1999. After a rocky start with other service advisors, I was lucky enough to begin working with Doug. I have NEVER regretted it. He always ensures I'm taken care of and gives me honest answers. Car repairs can be a stressful situation to navigate. It helps knowing that I have an advisor who I can trust to steer me in the right direction (pun acknowledged). There are other dealerships that I could use, but I will ALWAYS go where Doug Peng is. The service is just too great to top. If he ever retires or leaves the industry, I'm going to start riding a bike! More

Doug Peng and Acura of Tempe to the rescue Last week, I was driving to work and noticed the brakes on my 2012 TSX started grinding and making odd noise as I braked on the freeway in rush hour t Last week, I was driving to work and noticed the brakes on my 2012 TSX started grinding and making odd noise as I braked on the freeway in rush hour traffic. I emailed my Service Advisor, Doug Peng, immediately. He responded back almost as quickly as I hit send on my email asking me if I can bring my car in NOW. As soon as I got to the dealership, Doug greeted me outside. He asked me if I needed a loaner car while they looked at my car. Yes, please! :) Within 5 minutes, he knew it was my front brakes. He gave me a loaner car overnight while they replaced my brakes. I was in and out of the dealership within 20 minutes! My son used my car to take to Homecoming the next day so I was happy that my car had new brakes and my son would be safe. I have owned several Acuras and have worked with Doug Peng for several years. He is the #1 reason why I have to continue to buy an Acura because I don't think I could work with anyone else! More

Reliable Service I was experiencing an annoying noise in the rear suspension of my RDX and emailed my service advisor Doug Peng. He responded immediately to my email a I was experiencing an annoying noise in the rear suspension of my RDX and emailed my service advisor Doug Peng. He responded immediately to my email and my appointment was set for the next day. They road tested the car to determine the issue. Doug Peng had me in and out in no time. I've owned an Acura product for 16 years and Doug Peng is the #1 reason I keep coming back to Acura. Living in Cave Creek there are closer Acura dealers but I drive the extra miles to get the reliable honest service from Doug Peng. More

Safe place and great help On Sunday, Oct.2nd, I was on my way back from Casa Grande and a yellow Check Systems light came on with a red battery light on my 2012 Acura TL. I dr On Sunday, Oct.2nd, I was on my way back from Casa Grande and a yellow Check Systems light came on with a red battery light on my 2012 Acura TL. I drove directly to Acura of Tempe. Even though service department was closed, one of the salesmen, Joe, took the time to help. It was recommended that I leave my car overnight to be checked on Monday. Acura of Tempe gave us a safe place to wait in their lounge, for over an hour, (much better than the side of the road) and brought out cookies, chips, fruit, and soda for my kids. On Monday, Brandon worked to get my car looked at and repaired. As I had the bumper to bumper protection plan (MPP) for a $700 repair I only had to pay the $100 deductible. Brandon was responsive and helpful during the repair process and called MPP for payment. Again when I came to get the car every employee was courteous. Thank you Acura of Tempe for a great experience! I will be back when I need assistance again. More

Good Sales experience, Lackluster Service experience My fiance and I were in the market for a used Nissan Pathfinder and located one just recently acquired by Acura of Tempe. I paid three separate visit My fiance and I were in the market for a used Nissan Pathfinder and located one just recently acquired by Acura of Tempe. I paid three separate visits to the dealership and dealt with three different sellers. In honestly, I have nothing but good things to say about the sellers. They were friendly, open to answering questions, and were all easy to deal with. During our sales experience we also dealt with Bob in Finance and the general sales manager Steve. Again, I have nothing but good things to say about them. From a pricing perspective the truck was priced above what KBB indicated to be the going price for a vehicle with that age, options, and mileage. The sales manager, Steve, hemmed and hawed about the pricing but ultimately was willing to bring the price in line with what we were willing to spend. The transaction itself had some quirks, non-functional signature board, but all in all it was a decent experience. The challenge we ran into, however, was related to service and the correction of some "safety" issues with the truck. When we completed the transaction the dealer filled out a "we owe" document which listed several items that needed to be corrected. After driving the vehicle off the lot we identified two others. The dealership was notified of these issues in advance of our service appointment and we were instructed to have the service department take a look at them. We took the vehicle to the dealership at the appointed time and picked up a loaner vehicle. The service department used car tech apparently got busy that day and was unable to work on the vehicle. When we came by the dealership the next day to pick up the vehicle, the vehicle was sitting in the drive waiting for us. Of the four items listed, none apparently were fixed. The first item, a side view mirror motor was not engaging the mirror and required us to push in the mirror whenever we wanted to adjust the mirror. The tech noted on the service ticket that the motor worked fine. The second item was the drivers seat position motor which made a grinding sound when you move the seat forward or backward. Apparently the tech applied some lubricant to the motor and/or seat tracks. The motor continues to make the same grinding noise. The third issue was an intermittent third brake light. Again the tech noted in the service ticket that the light worked fine. The last and most concerning item related to a MIL indicator that came onto the truck a couple of days after picking it up. The CEL code, P0463, relates to a known issue with the fuel level sensor on the fuel pump. When the code displays the fuel gauge becomes erratic and displays an invalid fuel level. For this fourth item, I do not recall seeing anything specific to it noted on the service ticket. When we first notified the service tech, we let him know that there was both a recall and a TSB issued by Nissan for the issue. We indicated to the service writer that the truck did not qualify for the recall but was covered under the TSB. We also provided the service writer with a copy of the TSB documentation at the time the vehicle was dropped off. When asked the service writer repeated basically what we told him regarding the vehicle not being eligible for the recall and then handed us back the """TSB""" paperwork that we provided him a day earlier. He indicated that he spoke to his service manager who indicated that they were not equipped to perform this type of maintenance on the vehicle. Rather than letting us know of this in advance so we could make other arrangements to getting the sensor replaced, the service writer mentioned it only when we came by to pick up the Pathfinder. As such we had no option but to continue driving the vehicle, with a faulty fuel level sensor, until we could take it to a different repair facility to get the fuel level sensor replaced. Since I believe that Honda/Acura mechanics have similar skill sets to Nissan mechanics, my assumption is that their service department pushed back on these issues because they did not have ready access to repair parts; or that they were instructed to keep repair costs minimal. Is this the reason why? We'll likely never know. What's sad is that this service experience had a negative impact on our overall experience with Acura of Tempe. What started as a good customer experience ended as a rather lackluster one. More

Rude Service Department Will not be back, very rude service department! I had a small issue where my visor popped out of its socket. I called Acura of Tempe and after explain Will not be back, very rude service department! I had a small issue where my visor popped out of its socket. I called Acura of Tempe and after explaining the issue was told to bring it in. I took time away from work to take care of what I know is a 3-minute fix. I sat in the service lane for over 5 minutes waiting for someone to come greet me. No one came. After walking in the sliding doors, I was shocked to see a slow department with 4 service advisors glued to their computers and paperwork. None of them were tied up on the phone or with customers. This is very typical, having experienced this on my other visits. Even after walking in no one greeted me! I walked over to one of the service advisors named Dana and after standing right outside of her desk awkwardly, I finally interrupted her and said, "I'm so and so and I believe I spoke with you regarding my visor." A few things really upset me about our interaction. First, she didn't even say "Hi Sir, please have a seat." Her first response was "We're all booked until next week." Second, she didn't even ask me if it was okay to schedule an appointment. There was a clear sense of irritation and shortness. I'm appalled by how this department is being run. Basic customer service has somehow been forgotten in your service department. I have two Acura's, a TLX on lease and an RDX owned. People like Dana don't realize that these small interactions and service visits keep people like me coming back to your dealership for future vehicle purchases. I'll be making the longer drive to Peoria in September. More