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Acura of Salem - Service Center

Salem, OR

4.9
521 Reviews
Call Service Center (503) 588-5000

521 Reviews of Acura of Salem - Service Center

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April 27, 2023

Kevin is always so helpful and knowledgeable. He takes time in explaining everything- from basic service info to more complicated services. The availability and flexibility for appointments is al More

by Mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2023 -

Acura of Salem responded

Kevin is pretty great! Thank you for choosing Acura of Salem!

April 26, 2023

Not happy w/the work done on my car at all still have same issues paid 4372.00 to still have same problems! More

by Bevweissenfels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Tillett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2023 -

Acura of Salem responded

We would like to investigate this matter further to ensure that we identify any potential issues and provide you with a resolution. Please feel free to contact us at your earliest convenience to discuss the specific problems you are experiencing with your car.

April 25, 2023

Excellent service. Good people. they accommodated me in a very expedited way and were able to do the service while I waited. More

by mcogswell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Report | Print
Apr 26, 2023 -

Acura of Salem responded

We do our best to accommodate! Thank you for choosing Acura of Salem!

April 23, 2023

The service team is friendly and professional. The complimentary shuttle service is much appreciated. Thank you More

by davidost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Report | Print
Apr 26, 2023 -

Acura of Salem responded

Our shuttle is pretty great! Thank you for choosing Acura of Salem!

April 17, 2023

Friendly, efficient, resourceful, and accurate. They appeared to be looking out for our interests at the best possible price! More

by Lloyd Transue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Acura of Salem responded

We do our best to keep the prices low. Thank you for choosing Acura of Salem. We look forward to continuing to serve you in the future!

April 15, 2023

Best service anywhere! Provided loaner car, Made sure I had everything we wanted. Very good job More

by ddonofrio33
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Harder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Report | Print
Apr 17, 2023 -

Acura of Salem responded

Thank you for choosing Acura of Salem. We look forward to continuing to serve you in the future!

April 15, 2023

Not all my issues were resolved so not to happy about that and the ones worked on I am not sure about yet and considering the price I paid to what I thought to be done right I shouldn’t be questioning th More

by Bevweissenfels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Tillett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Report | Print
Apr 17, 2023 -

Acura of Salem responded

Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced and understand your concerns. We strive to provide the highest level of service and satisfaction to our customers, and we want to ensure that all of your issues are resolved to your satisfaction. Please reach out to our Service Manager, Mike Schmidt, at your convenience. Shoot an email to service@acuraofsalem.com or give us a call.

April 12, 2023

Kevin at Salem Acura is the best always straight up answers and always goes above and beyond when I bring the Acura in for service. I highly recommend you coming to Acura to get your car serviced. 5 S More

by Ezloans4753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Acura of Salem responded

We're thrilled to hear that Kevin has provided you with exceptional service and has gone above and beyond for your Acura. Thank you for your recommendation, and we look forward to continuing to provide you with outstanding service in the future.

April 11, 2023

Kevin Tillet is a terrific customer service rep! Everything is always done right and on time. More

by maggywelker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Acura of Salem responded

Thank you for choosing Acura of Salem, and we look forward to continuing to provide you with outstanding service in the future.

April 10, 2023

The service dept. and the tech were great. I will come back for future service. More

by AL_SCHROEDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Report | Print
Apr 13, 2023 -

Acura of Salem responded

We look forward to seeing you again! Thank you for choosing Acura of Salem, and we look forward to continuing to provide you with outstanding service in the future.

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