Back

Acura of Salem - Service Center

Salem, OR

4.9
521 Reviews

521 Reviews of Acura of Salem - Service Center

Sort by
August 25, 2023

Very professional and clean dealership. Always very friendly and Kevin in service is a Rock Star. Does everything he says and communicates very well. More

by Chandler22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Octavio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Acura of Salem responded

A rock star indeed! Thank you for choosing Acura of Salem!

Aug 31, 2023 -

Chandler22 responded

Thank you for the great service and caring people at your dealership!👍

August 24, 2023

Kevin was very helpful to resolve a problem I was having with my onboard Navagation system More

by ROGER_BREHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Acura of Salem responded

We're happy we could navigate that issue with you. Thank you for choosing Acura of Salem!

August 24, 2023

Very good service Kevin did a good job very prompt and good follow thru thanks More

by npsecrest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Aug 30, 2023 -

Acura of Salem responded

Thank you for choosing Acura of Salem!

August 23, 2023

Kevin is always friendly and knowledgeable. I feel like I have an advocate at the dealership. I rate Acura highly because of him. More

by Cindy
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Acura of Salem responded

We are glad we could serve you. Thank you for choosing Acura of Salem!

August 23, 2023

Visiting from Boise. They got me in on short notice and fixed my vehicle on the same day. Friendly and efficient. More

by Jacqueline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Acura of Salem responded

We are glad we could get you in! Thank you for choosing Acura of Salem!

August 21, 2023

I had great experience at the dealership and would recommend it to all my friends. More

by MORRISDM8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Aug 23, 2023 -

Acura of Salem responded

Thank you for choosing Acura of Salem!

August 20, 2023

The oil change took 2 hours both times and i think it’s unacceptable to wait that long for a oil change More

by PBJX4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Tillett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Aug 23, 2023 -

Acura of Salem responded

Thank you for sharing your feedback regarding your visit. We don't want anyone to feel like they weren't given a 5-star treatment when they leave. We want to hear more from you regarding your visit. Give us a call and ask for Mike Schmidt or send a quick email to service@salemmercedes.com.

August 19, 2023

I was able to get my car maintenance completed the same day I called for an appointment. Kevin and staff were very kind and respectful. Kevin took a good deal of time to thoroughly answer my questions, wh More

by CARRERA302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Aug 23, 2023 -

Acura of Salem responded

We greatly appreciate you too! Thank you for choosing Acura of Salem!

August 19, 2023

Receptionist and Kevin were both great; very polite and helpful. The repairs appear to be effective. $450 to change the spark plugs seems a bit high Washing the car would have been a nice touch More

by JTRIALR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
Aug 23, 2023 -

Acura of Salem responded

We appreciate your feedback. We will make sure to get your car washed on the next visit. Thank you for choosing Acura of Salem!

August 17, 2023

Service was great. Kevin was the best. Fast, friendly service. Pricing always very reasonable. Car was hand washed. Great people! More

by donpost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Acura of Salem responded

Thank you for choosing Acura of Salem!

...
35
...