Acura of Laurel

I found the staff to be very helpful and supportive in my car buying decisions. The General manager was generous and patient. Teresa Ballance was super efficient and pleasant. I'll be back to purchase a car car buying decisions. The General manager was generous and patient. Teresa Ballance was super efficient and pleasant. I'll be back to purchase a car in the near future. More

Around 9 PM the Friday before Memorial Day, my '99 Acura TL started experiencing engine problems. I was driving to Boston the following morning and was in desperate need of a mechanic. I was able to drive TL started experiencing engine problems. I was driving to Boston the following morning and was in desperate need of a mechanic. I was able to drive from DC to Laurel and arrived at the service department without an appointment. After explaining my problem to Chris, he told me that they would work to get me back on the road as quickly as possible. The mechanic even agreed to work through his lunch to help me out. I was touched by this kindness and appreciative of the service, especially given the nature of my emergency and that I did not have an appointment. Chris and Jason were both friendly and helpful, and I cannot thank them enough. I have complete confidence in Tisher and will not hesitate to go back for future service. More

I highly recommend Tischer... purchased a beautiful used car there recently, based on an experience many years ago when the Service Department did me a favour fixing something on a previous Acura, and refus car there recently, based on an experience many years ago when the Service Department did me a favour fixing something on a previous Acura, and refused to ask me to pay. I've only had the car a week, but have been impressed with post sales follow up on any questions/issues. Has CarMax beat hands down on the price/quality/service front. More

i have purchase 4 Acura's from this dealer and during that time not once did i ever think my purchase was wrong. They provided excellent service. that time not once did i ever think my purchase was wrong. They provided excellent service. More

I love this place I have bought alot of cars from here Buy here pay less I will continue to buy my cars here . They take really good care of me which is rare . Buy here pay less I will continue to buy my cars here . They take really good care of me which is rare . More

Tischer sold me a certified used Acura TL with broken speakers and lots of rattles. When I took it for service, they hadn't registered my cert used warranty with Acura so it was showing up as out of war speakers and lots of rattles. When I took it for service, they hadn't registered my cert used warranty with Acura so it was showing up as out of warranty. Then they botched the repairs and I had to take it to a different dealership to get it done right. Then they had my permanent tags for three weeks without calling me. In fact, my car was at their dealership for the attempted repair when the tags came in. But I had to call them and make a separate trip to get them. They will never touch my car again, and I will never buy from them again. More

I have owned Jags, BMW, Volvos and Infinitys. This is by far the best service that I have ever received. On Oct. 8 2011 I went in to have my rear wiper serviced. Chris touch on look at it and ask one of the far the best service that I have ever received. On Oct. 8 2011 I went in to have my rear wiper serviced. Chris touch on look at it and ask one of the service guys to come over and take care of it. It may have taken two minutes. I asked what do I owe you. He said "nothing, have a nice day". I really appreciated it. He could have had me wait for an hour and charged my some unseenly amount of money, but did not. That is customer service that I will patron from now on. It matters when you can trust the service you receive and that people still value their customers. I went back on an unrelated matter and once again the service and attention to detail was outstanding. I would recommend Tischer to any and every one. More

I was looking for a base model MDX on Thursday, Sept 29. The color scheme was most important.The sale person, Mike told me that Tischer Acura would get me what I was looking for. We worked out a price, got The color scheme was most important.The sale person, Mike told me that Tischer Acura would get me what I was looking for. We worked out a price, got a dollar value on the trade-in, did paperwork, put me in a loaner (MDX Tech)with anticipation of coming in on Friday, Sept 30 to get my new car. I called on Friday morning to see how the search was progressing, and offered additional color schemes that would be acceptable. I told Mike that I would be down after work, and that if things did not work out, I want my keys back. My wife came along for the ride. When we got to the dealership, I was informed that they could not satisfy my request. I explained that if Tischer would meet me on the price of the Tech model, I would buy it. At that point, Bruce, GM came over to where my wife and I were sitting. I said, "Hello buddy." Bruce said, "MY NAME IS BRUCE." I told him he wasted my time, promising something and not delivering, being I lived of an hour away. He told me that I wasted his time, and he inappropriately placed his hand on. I told him to get his hand off me. He then said, "GET THE xxxx OUT OF HERE." I said give me my car keys, and I will. NOTE, this was done in front of other customers. I did tell Bruce that I'll be in a new car on Saturday. I want to correct myself, my wife and I ended up each buying a vehicle (2011 MDX, and 2011 TL) from an Acura dealership in the area. I would never recommend Tischer Acura to anyone while under the leadership of that GM. More

The moment you drive your car into the service garage, the workers are extremely polite and quick to attend to you. You can tell the employees know what they are doing and focused, but friendly and person the workers are extremely polite and quick to attend to you. You can tell the employees know what they are doing and focused, but friendly and personable at the same time. Even the cashiers are friendly and I feel that I got a great price for the service received. My name is Lauren Shores and I have been a customer at Tischer Acura for almost a year now, if not more. More