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Acura of Laurel
Laurel, MD
443 Reviews
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443 Reviews of Acura of Laurel
January 25, 2016
Great Experience From start to finish this was an excellent experience. This is the second car I have purchased from this dealership and would definitely come back. From start to finish this was an excellent experience. This is the second car I have purchased from this dealership and would definitely come back. More
by Nancy2016
Employees Worked With
Tim Brickner, Riley Thompson
January 22, 2016
Best experience I have ever had buying a car Experience from the 1st call until signing was handle very professional. Murphy Tederick was my sales consultant and his professionalism and personali Experience from the 1st call until signing was handle very professional. Murphy Tederick was my sales consultant and his professionalism and personality caused myself and wife to easily decide to buy the car. He listened to what we want and showed us what we asked for, took us on the test drive and then explain everything in great details. No pressure sales and worked with us to determine the right car. Wife and I were impressed with Murphy and knew we wanted to work with him. Bought the Nissan Versa SV.After deal was finalize he professional turned us over to Leo Thomas for the financing paperwork and everything went well there also. Will highly recommend business to Murphy and wish him much success. Two happy customers here and will continue to look to do more business with him in the future. More
by jim
Employees Worked With
Murphy Tederick, Leo Thomas
January 18, 2016
Great Vehicle! Excellent experience from the showroom personnel to the financial office. The staff worked very hard to get us the color and options package we where Excellent experience from the showroom personnel to the financial office. The staff worked very hard to get us the color and options package we where looking for. MFON our sales person did an excellent job of explaning all the new wonderful gagetry and especially the safety features on the new 2016 Acura MDX. More
by Mike Baker
Employees Worked With
Mfon Mfon, Riley Thompson, Leo Thomas
January 05, 2016
Trouble shooting The service engine monitor light came on last week I made an appointment to take the car to Tischer on the 4 January the service representative listen The service engine monitor light came on last week I made an appointment to take the car to Tischer on the 4 January the service representative listened to my problem and wrote the service ticket. I waited at the dealership for the repairs to be completed. After approximately two hours the service rep notified me that the car was ready. He explained the problem and went over the service s that were completed. And the charges. More
by Satisfied Customer
Employees Worked With
James Grandstaff.
December 22, 2015
Decent human being, u r NOT! No concern for safety & life The URL that was provided to me in an email following my service experience to leave a review coincidentally keeps giving me an error that states the The URL that was provided to me in an email following my service experience to leave a review coincidentally keeps giving me an error that states the webpage is temporarily unavailable. My experience on 12/21/15 was terrible! Disgusting! I had a 9:00 am appointment for an oil change only, but didn't leave until 11:30........2.5 hours for an oil change is absurd! I understand they rotated my tires too, but that still does not justify taking 2.5 hours with an appointment. There was a lot of people in there, but the point of appointments is to help manage workloads. I understand loaner cars are available, but I never could have imagined needing one while waiting just for an oil change to get done. Next, upon leaving when I asked about the condition of my tires, which the original greeter already told me she thought they looked bad, but would get the opinion of the mechanic. The guy who processed me out stated the mechanics report read as "good/green" but would check for himself when he got my car. When he got my car, I was told they were in a state that would be recommended for a change. "They're in the yellow, on the cusp of red," and then I was told that a quote could be provided. When I reminded them that I was in Nissan's tires for life program, I was told that I had to wait until they were in the red status, or to the point where they are nearly gone. Hearing that and given that it's December, my initial response was, "but winter is coming." So on top of making people wait until their lives are in danger, this risk is now being compounded with bad weather.....it's only my safety and life at stake, as well as any other innocent bystanders who may be on the road when my tires are about to go, no biggie (sarcastically speaking)! But more importantly (to me), the safety and life of my 1st born at only 9-months old. I honestly do not know how a decent human being could look me in the face while my 9-month sat on my lap and say to me, "yea, well drive cautiously," knowing or in the opinion that I was in need of new tires now, yet would have to wait until they got really really bad with winter season upon us. That is beyond bad service, that is a lack of human decency. I understand there are terms to the program of when tires can be replaced, but (in this circumstance) those are merely words on a paper and NEVER should they hold more value than the safety and lives of customers, or anybody for that matter. In situations like this, Nissan staff should be empowered to exercise discretion and good judgement for the well being of all. It's no money out of their pocket personally and Nissan would make more money from me if I remained a satisfied and loyal customer. I'd even be more inclined to purchase another vehicle from Nissan knowing they believed my well-being and safety came first, but after this, I would not buy another Nissan, and the thought did cross my mind to consider turning my Nissan in altogether, or at the very least no longer getting my vehicle serviced there, regardless of free tires or not, if it means my life and my child's life might be at less risk because of it. You cannot put a price tag on the safety of your child.....and Nissan shouldn't put me in the position to make that choice. This makes my sick to think about...just disgusting!! More
by mlm21283
Employees Worked With
No names
December 15, 2015
Great car buying experience Happy to recommend this dealership based on my experience. Noah Black was very pleasant and helpful. He even delivered my car to me many miles away Happy to recommend this dealership based on my experience. Noah Black was very pleasant and helpful. He even delivered my car to me many miles away in rush hour. I was most impressed with everyone there. I received all I ask for without the least bit of hassle. Started out looking at Acura dealership in Ellicott City. That did not go well. Tischer definitely deserves 5 STARS! More
by Harriet
Employees Worked With
Noah Black, Riley Thompson, Robert Vecera
November 30, 2015
Courteous & Professional I bought a 2016 RDX from Tischer and my sales consultant was Mr. Noah Black. Mr. Black was very professional, honest and knowledgeable. On the whole I I bought a 2016 RDX from Tischer and my sales consultant was Mr. Noah Black. Mr. Black was very professional, honest and knowledgeable. On the whole I had a very good experience working with him. I will definitely consider Tischer for my future automobile purchases even though I live 20 miles from their location. Thank You!! More
by Raghavan S
Employees Worked With
Noah Black, Robert Vecera
November 30, 2015
Treated like family I took my 86 year old father in law to see a new truck, The whole experience was a+++ from the initial greeting to the final departure. The sales mana I took my 86 year old father in law to see a new truck, The whole experience was a+++ from the initial greeting to the final departure. The sales manager Brian greeted us and Sol handled the sale as well as the tour of the complete dealership. I would say for anyone looking for a dealership that treats you with respect, this is the one. More
by Dragway1
Employees Worked With
Brian and Sol, Danny Sauro
November 30, 2015
Excellent experience buying a new Acura MDX I had an excellent experience buying a new 2016 Acura MDX from Tony. He was pleasant to deal with and very professional. I highly recommend Tony and I had an excellent experience buying a new 2016 Acura MDX from Tony. He was pleasant to deal with and very professional. I highly recommend Tony and Tischer Acura for a car purchase. More
by Greg
Employees Worked With
Tony Saadipour
November 30, 2015
All DashBoard Lighting Gone I took my Versa 2014 to this dealer for some problems that I had while driving it. The service advisor (Jason ??) was very helpful when I took my car I took my Versa 2014 to this dealer for some problems that I had while driving it. The service advisor (Jason ??) was very helpful when I took my car there. He kept us informed. I have taken my car for other services and staff have always been very helpful. Great customer service. More
by Donna O
Employees Worked With
Jason Karlin
