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Acura of Huntington

Huntington, NY

4.7
769 Reviews

359 W Jericho Turnpike

Huntington, NY

11746

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769 Reviews of Acura of Huntington

July 20, 2021

Kai Andersen did a great job selling me Acura. Very happy with his services. Friendly, attentive to details, knows and shows car features very well. More

by Leo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Bellavia, Joseph Matajy, Kai Andersen, Matt Khait
Jul 29, 2021 -

Acura of Huntington responded

Thank you Leo for sharing your 5-star experience. I am pleased to hear that Kai was able to provide such excellent assistance!

July 18, 2021

Mohammad was the best. If your looking for a car be sure to see him. He was very helpful & through. He made sure I got was I was looking for. A++++++++ More

by Colleen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niaz Islam
Jul 18, 2021 -

Colleen responded

I am so happy I met Mohammad at your dealership. He was so very helpful, friendly & quite knowledgeable of the vehicle’s I was interested in. Only because of Mohammad did I purchase my RDX. Thank you Mohammad!!!

July 13, 2021

The best dealership with the best employees! Just got a brand new TLX A-Spec thanks to Javier Rodriguez who was super easy to deal with and very friendly! He made me feel very welcomed and made sure I left More

by Tgarcia2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Stemke, Javier Rodriguez
Jul 14, 2021 -

Acura of Huntington responded

Thank you for sharing your 5-star experience and for the kind words. I am very happy to hear that Javier was able to provide such amazing assistance while getting you behind the wheel of your new TLX A-Spec. It's a fantastic vehicle, I am sure you'll love every minute with it!

July 09, 2021

Excellent customer service, very knowledgeable staff. Our salesperson was very informative, and provided valuable input from start to finish. Great job Kai Anderson, another feather in your cap. More

by Rjeremic1966
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kai Andersen
Jul 14, 2021 -

Acura of Huntington responded

Thank you for the kind words and 5-star review, they are truly appreciated!

July 02, 2021

I am still shaken from the interaction I had with Anthony Matassa, the service manager at Acura of Huntington. I do not typically write reviews, but after he biraded me and called me a liar I felt compelled More

by Kindness matters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Matassa
Jul 14, 2021 -

Acura of Huntington responded

Thank you for taking the time to provide a review. Your feedback is taken very seriously and I wanted to extend my sincerest apologies for the negative experience you had during your must recent visit. First, I want to state that our dealership does not tolerate discrimination of any kind and I assure you that neither your gender nor race had anything to do with the decisions made by our service team. After reviewing the Carfax and vehicle service history and learning that the warning lights had been on for some time and recommended maintenance had been declined in the past, our team informed you that the technicians would need to run extensive diagnostics on the vehicle to determine what the root cause of all the indicators was. They let you know the diagnostic may not be covered by the warranty depending upon what was found at which point you stated you did not want to pay the diagnostic and left the facility without completing your scheduled appointment. Our Service Manager called and he informed you of all the possible routes we could take with your vehicle, none of which met your satisfaction. At that time he advised you that we would not be able to help you. You are more than welcome to contact us at (631) 470-6600 and ask to speak with either our Service Manager or General Manager if you still have questions/concerns.

Jul 16, 2021 -

Kindness matters responded

While I appreciate Acura of Huntinton responding to my review, there are some details outlined in your response that is materially inaccurate. My grievance is more about the rude, condesending and discriminatory behavior of Service Manager Anthony Matassa. Had I been a man I am certain Anthony Matassa would not have accused me of lying. Anthony Matassa lack of civility would not have been tolerated by a man. The prior service manager at Acura of Huntington was such a pleasure to deal with, he demonstrated the level of professionalism and courtesy that influenced me to want to remain with Acura. During Anthony Matassa tirade, he asked if I expected Acura to loan me a Mecedes! Imagine a service manager at Acura making a comment like that. Lastly, I had absolutely no issue if the diagnostic issue wasn't covered under my extended warranty that I purchased from Acura of Huntington when I bought my certified pre-owned vehicle, I simply raised it as an inquiry. Anthony Matassa literally told me he would not service my car, so I am not quite sure what routes were explored to assist me other than to let me know Acura of Huntington had the right to reject servicing my car, if they wanted to. Should you want to truly understand the level of meanness Anthony Matassa demonstrated, I have a recording of our phone call. I am willing to share it with Acura of Huntington. Thank you.

June 24, 2021

Very easy to deal with n thorough . Nice experience. Would highly recommend . No typical dealer xx . More

by Elway45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kai Andersen
Jul 14, 2021 -

Acura of Huntington responded

Thank you for sharing your 5-star experience! I am pleased to hear that Kai was able to provide you with such outstanding assistance!

June 23, 2021

This is the first Acura I’ve leased and it was a pleasure dealing with Acura of Huntington!! My salesperson was Niaz Islam (MOH); he is knowledgeable, friendly, and helpful. The whole process went very smoo More

by Optimist2002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anneliese Maue, Niaz Islam, Luis Sanchez
June 03, 2021

Very pleasant experience working with Niaz Islam. Made a deal over the phone and car was ready to pick up the next day. Fast and easy More

by eromeo32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niaz Islam
Jun 22, 2021 -

Acura of Huntington responded

Thank you for taking the time to provide feedback from your latest visit. I am very happy to hear that Niaz was able to provide you with the 5-star assistance we strive to provide each and every guest.

May 12, 2021

Dealt with Brandon Kay and Joe B the General manager a good experience. Leased a 2020 MDX Technology package. Price was agreed upon with a easy process. More

by L norman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Kay , Joe Bellavia
May 20, 2021 -

Acura of Huntington responded

Thank you for taking the time to share your 5-star experience. I am very happy to hear that Brandon and Joe were able to provide such excellent assistance during your most recent visit.

April 24, 2021

Great customer service. Kai made everything easy to understand. Was helpful getting any additional information I requested to see. Made me feel comfortable with the whole process. More

by ddstone122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kai Andersen
Apr 30, 2021 -

Acura of Huntington responded

Thank you for taking the time to share your 5-star experience with us. I am very happy to hear that Kai was able to provide such excellent assistance!

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