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594 Reviews of Acura of Berlin - Service Center
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September 05, 2019
Best service experienced I have brought my car for oil change. Everybody www very professional and thermal from the time I set up the appointment to the end of the service be I have brought my car for oil change. Everybody www very professional and thermal from the time I set up the appointment to the end of the service being performed. I would definitely come here again. More
by MD
Employees Worked With
Perry, Steve
September 04, 2019
Service Check-in was speedy and efficient. Richard Bird was very thorough, friendly and professional, made sure I knew exactly what was needed and what to do Check-in was speedy and efficient. Richard Bird was very thorough, friendly and professional, made sure I knew exactly what was needed and what to do for future visits. He answered all of my questions and made sure I was completely satisfied before I left. The dealership is very clean and comfortable. Jerry Campana helped me with a few technical questions about the technical system. More
by RM
Employees Worked With
Richard Bird, Gerald Campana.
September 01, 2019
service Thought it was overly expensive for what was done, and that included coupons I received in the mail. Staff extremely friendly and courteous. Sales s Thought it was overly expensive for what was done, and that included coupons I received in the mail. Staff extremely friendly and courteous. Sales staff - Gerry always a gentleman and considerate. More
by blkmulford
Employees Worked With
forget name
August 31, 2019
Nice to know service dept looks out for my investment Steve kept me informed and provided coupons to mitigate the costs. The Service Technician found streaky wipers which I had replaced because of a futu Steve kept me informed and provided coupons to mitigate the costs. The Service Technician found streaky wipers which I had replaced because of a future trip being planned and the front end alignment that is necessary every year. Great job by all! More
by Glenn
Employees Worked With
Steve
August 30, 2019
Service was a dream I dealt with Rich Bird in service and I HAVE to say he IS outstanding at his job and in all areas! What an asset to Accura of Berlin! Clone him!! : I dealt with Rich Bird in service and I HAVE to say he IS outstanding at his job and in all areas! What an asset to Accura of Berlin! Clone him!! :) More
by Rosy
Employees Worked With
Rich Bird
August 30, 2019
Outstanding service The outstanding service at Acura of Berlin keeps our older Acuras ( 16 and 20 yrs old ) running like new. The attention to detail by the shop employee The outstanding service at Acura of Berlin keeps our older Acuras ( 16 and 20 yrs old ) running like new. The attention to detail by the shop employees and service writers makes the difference. More
by Acura driveer
Employees Worked With
Steve, Keith and Tommy plus Vitek in the shop.
August 27, 2019
Service department has always been great for me I continue to have good experiences with the service department at Acura of Berlin. Keith was the service advisor on this visit and he handled everyth I continue to have good experiences with the service department at Acura of Berlin. Keith was the service advisor on this visit and he handled everything expeditiously and with no issues. No upselling. The visit took a little longer because a stone was caught in the brake caliper (not the first time with an RDX). But there was no extra charge and the problem was resolved. More
by Jboccalatte
Employees Worked With
Keith (service advisor)
August 27, 2019
Excellent service Fabulous service. They’re always willing to help and explain what services and being performed and why. I never feel like I’m being hassled and that’s Fabulous service. They’re always willing to help and explain what services and being performed and why. I never feel like I’m being hassled and that’s very refreshing. More
by Beebe13
Employees Worked With
Rich
August 26, 2019
Just an oil change but as always a great experience I would highly recommend Acura of Berlin for so many reasons, one being they have excellent customer service, second they perform the work in a very t I would highly recommend Acura of Berlin for so many reasons, one being they have excellent customer service, second they perform the work in a very timely manner and lastly the dealership is beautiful, they have all kinds of Acura’s you can check out, you can peek on your car while it’s being worked on, they have a nice waiting area with phone chargers (plus for me since I always need a charger) and they have a nice shop with some great Acura gear too wear or just add some touches to your car. More
by ABizz8
Employees Worked With
Rich
January 01, 2019
Years of bad service with Acura of Berlin I have brought my car many times to this dealer since I bought it here. Every time I have gone a service person or manager has lied to me. Brought it I have brought my car many times to this dealer since I bought it here. Every time I have gone a service person or manager has lied to me. Brought it in for an issue and asked if my car was still under warranty was told “oh we’ll figure it out” diaged the issues and then was told it wasn’t under warranty any more and I had to pay the diag fee when asked why since I asked about my car being under warranty before taking it in, the response was that everyone pays the diag fee even new cars because animals might be in them. What sense does that make? Lied to my face when all they had to say was it wasn’t under warranty still and I would still have respect for this dealership. Will not be buying another car here and will not be bringing it in for service. I’ll save my 130.00 and so should you. Don’t waste your time getting lied to. More
by ThereseR
Employees Worked With
Ian Ainsworth
