Acura of Berlin - Service Center

We drive 40 minutes to have the car serviced primarily for their expertise and knowledge. It's worth the trip! for their expertise and knowledge. It's worth the trip! More

Very nice job. I wish you did these other days than Thursday, but that is my anyone’s fault. I wish you did these other days than Thursday, but that is my anyone’s fault. More

I usually have a good experience when having my car serviced. When I wait for My car I feel I need to remind them that I am there waiting. serviced. When I wait for My car I feel I need to remind them that I am there waiting. More

My problem was assessed and dealt with quick and easy. Would definitely return for all my car needs. Would definitely return for all my car needs. More

Very easy process…from the online appointment setting; to the night drop off; the quick assessment and call back; and finally the pick up. Staff was always respectful. the night drop off; the quick assessment and call back; and finally the pick up. Staff was always respectful. More

Service manager sucks because I didn't purchase my 2010 Acura ZDX key from them to program they would not do it even thought it was an oem key purchase from acura online store Acura ZDX key from them to program they would not do it even thought it was an oem key purchase from acura online store More

Lack of communication, no wash after service, empty promises, etc. I didn’t feel like I was taken seriously. 2000 RL is still an Acura promises, etc. I didn’t feel like I was taken seriously. 2000 RL is still an Acura More

Oil change on my 2018 Acura TLX Went in to have my oil changed on 26 June 2020. Steve Kuchman was very understanding of my health condition and anxieties due to the Covid-19 pandemi Went in to have my oil changed on 26 June 2020. Steve Kuchman was very understanding of my health condition and anxieties due to the Covid-19 pandemic. They were very cautious to not contaminate my Acura. The people at Acura of Berlin are always nice and understanding. More

Do your research We had roof rails and cross-bars installed on our MDX and it was rather expensive. The installation and the parts used were flawless, however, when we We had roof rails and cross-bars installed on our MDX and it was rather expensive. The installation and the parts used were flawless, however, when we went to install our Thule box, the crossbars were so far back that the box was sitting on top of the antenna and the rear hatch was hitting the box. We asked if the crossbars were adjustable and were told they were. When I went to disconnect the crossbars, I found that they could not be moved. So, the only solution to this, is to buy a special box, which after looking into it, is going to push this whole project over $2K. More

Great service! We've gone back to Acura of Berlin because of their great service both when buying the car and when servicing the vehicle. We have Acura dealers clos We've gone back to Acura of Berlin because of their great service both when buying the car and when servicing the vehicle. We have Acura dealers closer to where we live but their service is worth the extra time. More