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Acura of Berlin - Service Center

Berlin, CT

4.7
509 Reviews
Call Service Center (860) 846-4974

509 Reviews of Acura of Berlin - Service Center

Sort by
March 08, 2023

Keith is the best that is the reason I bring my Honda to get service there More

by budonaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2023 -

budonaro responded

thank you

Helpful
March 08, 2023

Everyone is friendly and greets me by name. If I purchase another Acura, it will be here. More

by lisawarzecha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason and Freddy , Tony Braglia
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Mar 09, 2023 -

Acura of Berlin responded

Thank you, Lisa, for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon!

Helpful
March 06, 2023

Always great service here at Acura of Berlin Staff is wonderful. Very honest and never push extra services. More

by MARROYO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2023 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin!

Helpful
March 05, 2023

They diagnosed my vehicle quickly and had it back to me that day. The price was reasonable and service friendly. More

by Mikej1262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Johnson
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Mar 06, 2023 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business, Mike, and hope to see you again soon!

Helpful
March 05, 2023

The appointment was on time. The work was done efficiently and well. They offered me a discount I was unaware. The experience was easy More

by JNESTA1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2023 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
March 05, 2023

The appointment time was met. The work was done promptly and well. They offered me a special promotional price I was unaware existed. More

by JNESTA1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2023 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
March 01, 2023

Keith Davis was very helpful in explaining the service that was needed. Everything went well. More

by MIKELUTZ29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2023 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Keith, and look forward to your next visit.

Helpful
February 20, 2023

Diligent service and work to solve a difficult car problem. Given a loaner for weeks needed to solve and treat my problem. More

by MEFARWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2023 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Keith and our team and don't hesitate to let us know if we can be of further assistance.

Helpful
February 19, 2023

I've been serviced by this dealership for many years. This is my 3 Acura that they been servicing for me and I keep on coming back because they do it right the first time and they do it with a smile. More

by TONY.SALONIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2023 -

Acura of Berlin responded

Tony, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

Helpful
February 18, 2023

Every time I come in for an issue, they fix that issue without any dilly dally at all. If something is a minor concern they'll mention it, but I've never felt pushed or strong armed into any additional wo More

by AGORE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2023 -

Acura of Berlin responded

It's great to hear that Javier and Keith were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin!

Helpful
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