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Acura of Berlin - Service Center

Berlin, CT

4.7
562 Reviews

562 Reviews of Acura of Berlin - Service Center

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May 13, 2023

Keith Davis provides great customer service at all times and he does it with a smile. More

by CIRINNA8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

May 07, 2023

Excellent customer care. Friendly and efficient. One of the best car dealerships and service centers in Connecticut. More

by SOLOMONIDES
Recommend Dealer
Yes
Employees Worked With
5 Keith Davis
May 08, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tony Braglia General Manger 860-829-3780

May 05, 2023

Great customer service Been go there for last 9 years Would recommend with friends and family More

by kvn817
Recommend Dealer
Yes
Employees Worked With
Keith
May 05, 2023 -

Acura of Berlin responded

We are very happy to hear Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

May 05, 2023

Accommodating / personable/ thorough Patient w/ my questions as an older customer ; friendly ; appeared focused on my concerns, not in a hurry to move on to next customer, as was definitely not the ca More

by LPEP10
Recommend Dealer
Yes
Employees Worked With
5
May 05, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

May 05, 2023

Keith is very friendly, professional, and goes out of his way to make sure his customers are happy. Always a good experience working with Keith. More

by Rose
Recommend Dealer
Yes
Employees Worked With
Keith Davis
May 05, 2023 -

Acura of Berlin responded

Rose, hank you for the kind words for our service department! We look forward to sharing your compliments with Keith and our team and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

May 05, 2023

Replaced my brake light promptly. Washed my car even though it was a simple job More

by Filagins
Recommend Dealer
Yes
May 05, 2023 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

April 30, 2023

Jessica in service 5 Great experience. Jessica got the car in and out and set up a follow up appointment for the additional service we needed. More

by emstar
Recommend Dealer
Yes
Employees Worked With
Hi
May 01, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with Jessica and our team. We're glad to hear we delivered such a great experience! Tony Braglia General Manger 860-829-3780

April 29, 2023

Outstanding service and courtesy. They wash your car which is outstanding. Waiting area is extremely nice and resourceful while you wait. More

by JUNE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hastey, Jessica Sharpe
May 01, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

April 28, 2023

The service department is always very easy to deal with. Service is prompt and as expected. More

by SHAWN.MCCORMICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Apr 28, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin, Shawn. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

April 27, 2023

Prompt and professional. They accommodated us. And kept us updated as to the arrival of the part and when the work would be completed . More

by ndclifford6
Recommend Dealer
Yes
Employees Worked With
Do
Apr 27, 2023 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

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