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Acura of Berlin - Service Center

Berlin, CT

4.7
562 Reviews

562 Reviews of Acura of Berlin - Service Center

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June 02, 2023

Efficient excellent and timely service, Jason was courtesy and polite. I recommend him as a service tech. More

by Karwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hastey, Jessica Sharpe
Jun 04, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

May 30, 2023

I let the Acura dealership Came home turned my car off then turned it on my psi sensors wasn’t reading instead of them tryna help me find a solution they got into defensive debate with me saying they only More

by Henryjesse87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Hooker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hastey
May 31, 2023 -

Acura of Berlin responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Tony Braglia General Manger 860-829-3780

May 30, 2023

Staff is very friendly and welcoming. Makes your experience worth your time. Definitely will recommend this dealer. More

by glenys.rios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hastey, Jessica Sharpe
May 31, 2023 -

Acura of Berlin responded

Thank you, Glenys! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

May 29, 2023

Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is More

by shonda02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hooker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Bird, Jessica Sharpe
May 30, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tony Braglia General Manger 860-829-3780

May 26, 2023

Very good service, polite and friendly. Answer my questions. Service to my car was quick. More

by cdenson1414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
May 26, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

May 23, 2023

Very informative and helpful. Best Acura Dealer in the state of CT. It was worth the 30 minute drive. More

by JohTam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Hastey
May 24, 2023 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

May 22, 2023

Keith is your all around guy, he’s got you covered from the time you walk in to the time you leave. Very professional! More

by NANCYVERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Keith always meets your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

May 22, 2023

My second Acura RDX, both purchased at Acura of Berlin. They make purchasing fair and comfortable. Salesmen do their best to provide the car you want with minimal hassel. Joe is no exception! He was gre More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Acura of Berlin responded

Thank you so much for your kind words, Greg, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

May 21, 2023

Hi They fit me in with no schedule and got everything done quickly. All the staff members were nice. I will go back for any further service I might need in the future. More

by Jwstrange3
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe, Jessica Sharpe
May 23, 2023 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

May 21, 2023

Keith = 5 too Had a good time and the staff was great. Makes a dealership feel like family and that's always the goal. More

by BITEDAPPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hastey, Jason Hastey
May 23, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear that Keith and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

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