Acura of Berlin - Service Center

This Acura location never disappoints. The staff is always super friendly and jobs get done in a timely manner. The staff is always super friendly and jobs get done in a timely manner. More

Unfortunately I didn't receive the support that I needed. Phone calls weren't returned, and questions went unanswered. I received contradicting statements from one particular employer by the name of Jessica, Phone calls weren't returned, and questions went unanswered. I received contradicting statements from one particular employer by the name of Jessica, if I'm not mistaken. This place would not be my first for sales or service nor would I refer anybody to this place. More

Very helpful got text and call about car next day. Very helpful with info and when car would be ready Very helpful with info and when car would be ready More

Price was reasonable however they told me repair takes an hour and actually Took 3 hours and would have been longer but their machine broke and I had to come back another day to finish . Total 4 hrs in waiti hour and actually Took 3 hours and would have been longer but their machine broke and I had to come back another day to finish . Total 4 hrs in waiting room. More

Great customer service every time! The speedy service for which I got was efficient and not a hassle. The speedy service for which I got was efficient and not a hassle. More

Muy buena atención , el personal es muy servicial y amable No se olviden de poner las galletitas amable No se olviden de poner las galletitas More

Good Communication and very polite! they also took care of my vehicle needs and made sure it was in good condition! they also took care of my vehicle needs and made sure it was in good condition! More

This dealership has provided constant and superior service. Every time I bring my vehicle in it is completely inspected and scrutinized. All maintenance and repair items are known in advance which giv service. Every time I bring my vehicle in it is completely inspected and scrutinized. All maintenance and repair items are known in advance which gives me time to prepare for large maintenance expenses such as a timing belt or tire replacement. The interaction with the service department is friendly an professional. More

They are very welcoming, respectful, and pleasant. They provided fast service and provided detailed feedback of the service. They provided fast service and provided detailed feedback of the service. More

I’ve brought my car to this location three times for service. I was told one thing on one occasion then when the car went back for the things it needed seemed like no one knew of what I was told would b service. I was told one thing on one occasion then when the car went back for the things it needed seemed like no one knew of what I was told would be done. Very poor communication. Also I was told parts needed to get ordered and I would receive a call to schedule which I never did. I called for 2 weeks and no one ever called me back. I finally got a hold of someone to schedule the visit then things I was told would be done all of a sudden was new news. Management is lacking and communication is poor. More