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Acura of Berlin - Service Center

Berlin, CT

4.7
599 Reviews
Call Service Center (860) 846-4974

599 Reviews of Acura of Berlin - Service Center

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September 28, 2023

I like the service department at Acura because they have good customer service and follow up. More

by BRIELMANNKC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Sep 29, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

September 26, 2023

Understands customer needs and listens to what is being asked. Empathetic to the customers needs. More

by PACOPPOLA
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Sep 27, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

September 25, 2023

Everyone was very pleasant and accommodating. We appreciated the effort put into providing us with a clean loaner car…very nice. More

by Cdbekb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hooker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Sep 26, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

September 24, 2023

Service was OK, I thought they were expensive. They also forgot to check the tire pressure. More

by RBOWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Sep 25, 2023 -

Acura of Berlin responded

Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you. We hope you will visit us again. Tony Braglia General Manger 860-829-3780

September 24, 2023

They do such great work and they let you know everything that you need done I’m always pleased with the service More

by S.CUNNINGHAM7038
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Sep 25, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

September 21, 2023

Always a great experience with Jess at Acura of Berlin. She's me go to service advisor! More

by DJFR3AKSTAR
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe, Jessica Sharpe
Report | Print
Sep 22, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

September 20, 2023

Car was promised at specific time and they delivered. Friendly service. We use them again. More

by P&PD
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew in service, Jessica Sharpe
Report | Print
Sep 21, 2023 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

September 20, 2023

All work completed, no surprises. Made good recommendations, work completed in a reasonable time. Kept me informed of progress. More

by APARILLO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Sep 21, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

September 19, 2023

I felt the dealer said what they stated. This is very important to me to avoid back and forth. More

by Stepet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Sep 20, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

September 19, 2023

My service visit went great! They were prompt on taking my vehicle in and Jessica managed my service diligently! She kept me informed on every step. The team was honest on wha More

by CTGIRL2002M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe, Diyan Sheikh
Report | Print
Sep 20, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with Jessica. We're glad to hear she delivered such a great experience! Tony Braglia General Manger 860-829-3780

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