Acura of Berlin

The service team is excellent. Very professional and knowledgeable. I would recommend buying from them. Very professional and knowledgeable. I would recommend buying from them. More

Very impressive team. I enjoyed working with everyone at the dealership at all levels. Leo did a fantastic job and has a great attitude. Very respectful and responsive to I enjoyed working with everyone at the dealership at all levels. Leo did a fantastic job and has a great attitude. Very respectful and responsive to my questions and concerns. More

The mechanic and technicians Keith and Eli need to go back to school. Very Unprofessional, they told me I needed and engine harness and didn’t even install it right and charged me $500. my car sat for 2 back to school. Very Unprofessional, they told me I needed and engine harness and didn’t even install it right and charged me $500. my car sat for 2 months at the dealership had to get it towed out of there. Relays and wires were disconnected i. My car that i dissconected before i brought it there. Its like they half assed my job and didn’t care to work on it. My car was the only car i. The whole lot that had snow and was tucked in the corner of the dealship. Im very upset 0 stars. More

One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service m I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms…. More

Brian is a true professional and an asset to Acura of Berlin. The world needs more people to understand what customer service is. Thank you Brian Berlin. The world needs more people to understand what customer service is. Thank you Brian More

Acura of Berlin was the BEST car buying experience I’ve ever had! Jim Pompei was an exceptional Sales Consultant & Tom Suchojad was an excellent Business Manager! They were professional, knowledgeable, pat ever had! Jim Pompei was an exceptional Sales Consultant & Tom Suchojad was an excellent Business Manager! They were professional, knowledgeable, patient and kind! I have already told my friends how amazing Acura of Berlin is! More

Raj is professional with his interactions with customers. Did not feel stressed or pressured into any deal. Would recommend to anyone looking for an Acura. Did not feel stressed or pressured into any deal. Would recommend to anyone looking for an Acura. More

Will go above and beyond for costumers. Definitely needs some tenure from the time of writing this review but will make for a good advocate for buyers. Would definitely recommend to family Definitely needs some tenure from the time of writing this review but will make for a good advocate for buyers. Would definitely recommend to family and friends! More

Great Intake process, great customer-first approach. Grateful for Brian's input and his help today resolving a technical issue with my wife's MDX. We'll be back for additional scheduled maintenance so Grateful for Brian's input and his help today resolving a technical issue with my wife's MDX. We'll be back for additional scheduled maintenance soon. We've had a great experience with this dealership all along. More

Very friendly and knowledgeable. Waiting room was nice. The service was very fast and efficient. Very pleasurable experience and no complaints. Waiting room was nice. The service was very fast and efficient. Very pleasurable experience and no complaints. More