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Acura of Bellevue
Bellevue, WA
104 Reviews
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104 Reviews of Acura of Bellevue
January 31, 2013
I'm very pleased with my experience in Acura of Bellevue. Minh was not pushy at all but very informative, he spent with us good amount of time explaining different buying options, lease vs buy etc. He demons Minh was not pushy at all but very informative, he spent with us good amount of time explaining different buying options, lease vs buy etc. He demonstrated deep technical expertise and was able to answer all our questions about the model we bought, went thru all the settings, accessories and features. He also did great multitasking helping to keep my 2 daughters busy so we could concentrate on the purchase =) After we bought the car he continued to show his great attitude and care. Any time I have a question about the car I call him and get immediate answer. If I could I would give more than 5 stars to Minh and Acura of Bellevue. More
by maxmut
Employees Worked With
Minh
January 29, 2013
We have never had such a horrible experience at an auto dealership as we did this past Saturday. The salesperson, Tony U., was fine until we declined the price he offered. He immediately became verbally dealership as we did this past Saturday. The salesperson, Tony U., was fine until we declined the price he offered. He immediately became verbally aggressive, to the point where our young son asked us as we pulled out of the dealership parking lot why “the man was so mean.” More
by catherinet
Employees Worked With
Tony U.
November 09, 2012
I think this is a shady awful place. Do not buy a car from them. I bought a nearly-new Rav4 from Acura of Bellevue. I knew exactly the car I was looking for and they had one, so I was happy to drive 3 from them. I bought a nearly-new Rav4 from Acura of Bellevue. I knew exactly the car I was looking for and they had one, so I was happy to drive 30 miles to pick up the car. The negotiations and the deal was relatively painless, however they did talk me into a useless "extended warranty" that I am . Before purchasing, I had the car checked out and discovered the front brakes were worn out and would need replacing. Acura of Bellevue agreed to replace the front brakes (so far, so good, I thought). Unfortunately, they replaced the brake pads with an aftermarket brakepad -- a hard "lifetime" product. This brake pad has ALWAYS squealed. I took the car back to them on numerous occasions complaining of the brake noise and the told me that they would have to "break in" and that it was probably some dirt in there. Two years later, I am now facing a full front brake replacement -- the after market brake-pad wrecked my brakes. I called the service department to complain that the wrong part was used and the service department manager told me in no undertain terms that it was too late to be making a complaint about the repair from two years ago. If I lived closer to Accura of Bellevue, and wasn't a full-time working single mom, I would go over there on a Saturday and make a huge stink. However I have kids to care for and a job to work at. [Also, at the time of purchase, the salesman assured me that the car had a clean accident record -- turns out it had been in a serious crash. It operates fine, but I wish they had been more honest about the car's history] I still love my Rav4, but am so disappointed in the parts they chose to use to repair my car. More
by liz.odonoghue
Employees Worked With
3
November 05, 2012
I have been to this horrible place because I just know that the people here will give you crappy service and do their very best to try and rip you off. THIS PLACE IS HORRIBLE!!! PLEASE SAVE YOUR TIME AND that the people here will give you crappy service and do their very best to try and rip you off. THIS PLACE IS HORRIBLE!!! PLEASE SAVE YOUR TIME AND DO NOT BUY OR INTERACT WITH THEM! ..... Talk about terrible salesmanship.We went over there to buy an Acura TL. Despite being there for over than 30 mins non of the sales rep is interested in attending us and were more interested in watching the game on the giant screen that they have setup (seems like for their comfort). We thought we had enough waiting and we our selves went to the receptionist who was having some fun time chatting on face book and asked to be taken care of us. Finally after another 15mins of waiting there comes the crappy sales rep and we took the car for a test drive and asked him to give a price quote. He said that the price on the car price tag was the price quote and he was so rude that we even asked him to call his manager so that we can deal with the manager and have the quote so that we can make the purchase. He said that he will not call his manager...."I will not call the manger" we then went to the front desk and had the quote. We had a negotiation and had agreed to purchase the car at they have agree to sell it for $37000. They took my graduation certificates, did a credit check and came back to me and said that my credit approval status was under review and some one from finance team working in the east coast would be reviewing it the next day as the finance team even works on the weekend . He said that once he gets the approval he would be calling us so that we can pick up the car next day which was Sunday. When we went to the showroom on Sunday they said that as it was Sunday the finance team will not be working on Sundays and they even raised the price of the car and the APR too. When we talking to the manager over the location they were so rude that they said "This is how it works over here..if you don't want to buy a car you can cancel the deal". I was really so much pissed off with them that I went to another acura showroom and bought a car on the same day with a better deal and good hospitality.I am not buying any scrap or a burger for $1 from these crazy people. When I am spending $40,000 I expect some courtesy. I would for sure say that the people working here might be having some issues with the management so they want their customers to be pissed off and leave the showroom without making nay purchases. Trust me take my advice and do your research on yelp. You will definitely save yourself the nightmare and you won't be broke afterward. More
by anilreddy
Employees Worked With
3
June 29, 2012
THE ONLY REVIEW U NEED OF THIS DEALERSHIP! I drove THE ONLY REVIEW U NEED OF THIS DEALERSHIP! I drove from Minnesota to Seattle, noticed slight shimmer in steering when breaking. Then I noticed a t THE ONLY REVIEW U NEED OF THIS DEALERSHIP! I drove from Minnesota to Seattle, noticed slight shimmer in steering when breaking. Then I noticed a thump/kick when breaking harder coming down off the pass. Haven't had a thump/kick while breaking since but thought I may need new break pads so I took my car into Acura of Bellevue WA for inspection. June 20, 2012 - Acura of Bellevue evaluation, verbally communicated to me that 10% pad remained on front breaks & new rotors were needed - rear breaks were fine. Cost to repair $650.00. I asked about resurfacing the rotors and Mike Alonzo insisted the car needed new rotars. He explained something vague about turning I didn't understand so I got suspicious. Mike Alonzo said they had to order the new rotors from another dealership so I left my car there to be done the next day. I called Acura of Seattle WA and Anthony verbally told me they are usually able to resurface the rotors 2 or 3 times before having to replace them. I called my Acura dealership, Acura of Bloomington MN, and Randy also verbally told me they are usually able to resurface the rotors 2 or 3 times before having to replace them. I called Mike Alonzo at Acura of Bellevue and left him a voicemail NOT to fix my car. The next morning, June 21, 2012, he called me and said he canceled the rotor order, had my car washed, and that he wouldn't charge me for the inspection. I picked my car up later that afternoon. Weird, not even an offer to resurface the rotors but I was offered a nice cold water and a smile when I left. I decided to chance driving my car back to Minnesota and made a service appointment with my Acura of Bloomington MN dealership. June 28, 2012 - Acura of Bloomington MN documented evaluation, (RF 7 - LF 7 ; RB 6 - LB 6) Randy said my front breaks had more than 50 % life left. They also felt a slight shimmer when breaking but it was hardly noticeable and that the rotors would need resurfacing to get rid of it. Said it was up to me but that he wouldn't do anything. I chose to take Randy's recommendation leaving me with no repair needed and zero cost. This is an accurate account of my experience with Acura of Bellevue WA. I am certain that they tried to perform unnecessary work and purposely communicated to me dishonestly which could have resulted in charges to me of $650.00. Leadership at Acura of Bellevue is responsible for this behavior in their employees and I assume there are incentives for generating this type of service work when the opportunities arise. Leaving my car there overnight to wait for new rotors cost me a half day PTO which in my case results in a significant sum of money in and of itself. What a waste of time too, just what I wanted to do while visiting my family. When I think of Acura of Bellevue I think: "Thank you for the opportunity to wash and inspect your car and see if we can unload a chunk of money from you for imaginary work" Looking forward to dealer response for this one as I don't believe there is one. I caught you and you are probably lucky I don't pursue that matter further! More
by hhilde
Employees Worked With
Mike Alonzo
March 05, 2012
Rob Friedland and I agreed upon a deal on a car, with caveats. Purchased a vehicle (needed a little 4x4 for winter) with cash. Dealer wouldn't honor terms of the deal agreed upon after the purchase was caveats. Purchased a vehicle (needed a little 4x4 for winter) with cash. Dealer wouldn't honor terms of the deal agreed upon after the purchase was made. I contacted Manager Frank Kelley, he wouldn't honor the stipulations agreed upon in the deal either. Bad business - I won't return, my family and friends will never buy a car from them. I'm one of the most loyal patrons to good business out there, as are my friends and family. Needless to say we won't be utilizing their services in the future. More
by luxury_driver
Employees Worked With
Rob Friedland
December 06, 2011
We have had 2 acuras over last 12 years both bought and serviced at Acura of Bellevue. We have been very satisfied with their service so far and have placed our trust in them. That trust was broken today serviced at Acura of Bellevue. We have been very satisfied with their service so far and have placed our trust in them. That trust was broken today, when the service manager convinced me that I needed 30K service at 13.5K and 3 years. When I checked the car manuals on the car's return I discovered that all I needed in addition to my 15K service was a brake fluid flush and did not need a transmission fluid or engine coolant change - this caused me to pay about $350 more than I should have paid for the service I needed. I did not expect this from this dealership and it is unfortunate that they did this. I am not sure if I will take the car back to them for service, and if I do, I'll have to be very careful with what they recommend. More
by alkabad
Employees Worked With
Kiet Huynh
July 06, 2011
These guys rip you off majorly. The employees are friendly and polite and the service is good. But beware of their high prices - especially of the materials that they put in. They were once quoting m friendly and polite and the service is good. But beware of their high prices - especially of the materials that they put in. They were once quoting me 4 times the price of an item that I found on the web. I have had this happen to me several times. More
by eefiasfira
Employees Worked With
Jay
November 22, 2009
I am writing to let you know what a pleasant experience I had in purchasing my new MDX. Minh was our salesman. He was a true professional, helpful and accommodating every step of the way. My husband had rece had in purchasing my new MDX. Minh was our salesman. He was a true professional, helpful and accommodating every step of the way. My husband had recently become disabled, which is why I was buying a new car. Minh included him in every discussion and was extremely sensitive to him. It took more time, but Minh did not worry about that. When he realized how tired we were, he made arrangements for us to come back, then called me on the way just to be sure I wasn't having any trouble. I love my new MDX and it could have been a nightmare had Minh not walked me through every single part of using it. When I drove it off of the lot, I knew how to make phone calls, work the radio, adjust the temperature and every other part of it. He is a terrific teacher. After teaching me something, he had me try it to be sure I knew how. Then, he sent me more directions (for the phone) through email. I have never had such an easy time or had so much attention given to me in purchasing a car. I feel as though I can call Minh any time I need more help. Minh is really an outstanding salesman! Thank you,Sue Johnson More
by sjsj7
Employees Worked With
Minh,Frank and Kim
October 18, 2008
I know what to expect when you go thru "the process" of buying a car: the game, the negotiations, etc. Ultimately, we received a good deal for the car...but it was the after service that I was greatly dis buying a car: the game, the negotiations, etc. Ultimately, we received a good deal for the car...but it was the after service that I was greatly displeased with from the finance dept to the feeling of being "belittled" and deceived. When we signed our forms for the car, we were offered a high APR in which we decided to go to a credit union to receive a better rate. Afterwards, we were supposed to bring back paperwork by a certain date to verify the loan. When I looked up the different rates later, I found a CUDL link (credit union direct lending) from a credit union site in which I found my exact car (checked car's VIN # and all) from that exact dealership that I had just purchased but with a much lower rate that ACURA could offer. So I called the finance dept. the next business day about this new discovery in which the lady hung up the phone abruptly after not answering the question and did not direct me in a direction where to find out more information. The next day, I made my way over to the credit union (BECU) and had them verify if the APR listed on the CUDL link to see if it was something they could take care of. They faxed their forms and a copy of the CUDL listed APR I printed to different people trying to verify the rate and found it was something that should have been dealt with by the dealer. So while I was at the credit union, I contacted a manager from Acura of Bellevue relaying my information in which he told me that what I had found online was wrong and that I should just go w/the credit union's rate. I was frustrated by the fact that I had found something viable thru the credit unions site linked to Acura of Bellevue’s branded site from CUDL, but I was even more exasperated by the fact no one was taking any responsibility to direct me towards a certain person who could verify/investigate my claim. I opted for the BECU's rate (which was much lower than the dealer's APR) and contacted the finance dept. to confirm what paperwork I should bring in. The lady without the raspy/hoarse voice picked up and spoke with a VERY demeaning tone when I asked her questions. She had extremely poor customer relations skills from the point when I talked to her on the phone and till the point I brought in the paperwork and check from BECU. I eventually walked over to the service/parts dept. to receive some paint for a chip on my car and found that Jay and Joe went above and beyond to deliver the best customer service I had ever received there. I was extremely impressed by their knowledge and care that I walked over to the concierge/reception desk to find if the dealership had a survey form and found that Lane was also helpful as well. To tell you the truth, I love my new car but I would NEVER recommend anyone that I even remotely cared about to buy a car from this dealership. I felt everyone (on the sales side) had beaten around the bush by avoiding addressing any of my concerns. As I researched the different rates for my auto loan, I also found that many other close friends had received superb customer service from the finance dept and managers at the Acura in Southcenter in which they guided and assisted valued customers thru the car buying process... More
by kpxjuliet1004
Employees Worked With
jay/joe from service (good) everyone else needs to be retrained in sales ettiquette
