Action Auto Sales and Finance Inc.

We recently visited Action Automotive Utah with the intention of purchasing a 2020 Ford Escape Hybrid. Our experience started off great, thanks to our salesman Trey, who was incredibly helpful, friendl intention of purchasing a 2020 Ford Escape Hybrid. Our experience started off great, thanks to our salesman Trey, who was incredibly helpful, friendly, and professional. There was no pressure, and Trey did a fantastic job throughout the process. However, our experience took a drastic turn for the worse when we dealt with the Finance Manager. As soon as we mentioned wanting a lower price, his demeanor changed completely. He became obstinate and dismissive. He claimed there was no wiggle room on the price because they only make $500 on the car by selling it. When we asked to see the invoice, he flat out refused, stating it was irrelevant and none of our business how much profit they made on the car. He also insisted that they were already selling the car for a thousand dollars below the clean value. When I pointed out that the car had been in an accident and had structural damage, his response was shockingly rude—he told us to go buy one somewhere else. His tone was angry and mean, and I have never been treated so poorly as a customer anywhere. We were ready to buy the car that day, but after such an unpleasant encounter, we decided to take our business elsewhere. It's disappointing that one person's unprofessional behavior can overshadow the excellent service provided by Trey. We will not be returning to Action Automotive Utah and do not recommend it to others based on this experience. More

Great place to buy a car, friendly staff and great deals even when compared to national prices. even when compared to national prices. More

This is the true meaning of the word 'Stealership'. The stereotypical used car dealership you hear nightmare stories about. Noticed they were selling a car I was interested but for $4k over market The stereotypical used car dealership you hear nightmare stories about. Noticed they were selling a car I was interested but for $4k over market value. Has an accident history AND they shockingly admit it can't pass emissions. Really surprised they even admitted that but I guess it would be pretty obvious since the car has no exhaust and extensive modifications. Thought maybe I could negotiate down in price since the vast majority of buyers who are desperate enough to buy from here aren't going to give a car like this a second look (or want a project car). Wrong. Instead they actually RAISED the price of the car by 2k! For what they're asking, along with all their dealer fees, I could just buy a brand new 2024 model. I have to wonder how they stay in business. Probably by buying bank repos and auto auctioned cars that more reputable dealerships would never sell on their lots. More

I bought a car from them with a perfect Car Fax. I drove it out of state and the trim over the wheel came off. The car had been in an accident. I’m paying to get it fixed now. These people do not in I drove it out of state and the trim over the wheel came off. The car had been in an accident. I’m paying to get it fixed now. These people do not inspect their cars like they say they do. They are full of crap. Do not buy a car from these shisters! When I took the car to the Honda dealership the service guy said this company only sells cars that have been wrecked. I told him my used car had a perfect car fax and they inspect them! Boy was I wrong! Typical used car shady crap going on at that dealership! Buyer be ware! More

After searching all over for the exact car my son wanted, we found Action Auto had the most selection and the best prices anywhere. The car we wanted had just come in and need a new windshield and one part r we found Action Auto had the most selection and the best prices anywhere. The car we wanted had just come in and need a new windshield and one part replaced before it was ready. Andrew in their Orem location kept me completely up to date through the whole process on when it would be ready. After Andrew found out the Honda did not deliver parts on Saturday, he went on his lunch break and got it himself so the car would still be ready on time. Andrew was so quick to reply to all my text and went above and beyond to make it the best car buying experience. More

Action Auto was awesome! It was quick and easy and the vehicle looked great! We will definitely be coming back for our next purchase! It was quick and easy and the vehicle looked great! We will definitely be coming back for our next purchase! More

I had a specific car I wanted to buy. I Googled it, looking for weeks with no luck. I was getting frustrated. One day I got luck and found Action Auto. They not only had the specific car I Googled it, looking for weeks with no luck. I was getting frustrated. One day I got luck and found Action Auto. They not only had the specific car I wanted, they had multiple cars I could choose from. My experience with their financial department was also stress free. I drove just over 3 hrs one way to get my car. I will do it again with my next purchase. P.S. When I got home, a friend told me they had done the same thing! Save yourself some time and anxiety and go to Action Auto first! More

The only thing that this used car dealer cares about is making the sale but they won't negotiate on the price of the car at all they will however promise in my case to fix the scratches on the car I bought making the sale but they won't negotiate on the price of the car at all they will however promise in my case to fix the scratches on the car I bought from them and then I hear absolutely nothing radio silence call them go too the dealer talk to them they don't return my calls and say we will take care of it and nothing happens it's been over a month and I am still waiting so the talk a good game in person but no follow through very poor customer service if I had to do it again I would not buy a car from them will never use their dealership again my advice don't go here to buy a car More

Honest customer who purchased a 2017 WRX with 17,400 miles. I wrote a previous review with 2 stars earlier with details outlining how I was sold a muffler delete, but in fact, was sold a WRX with absolu miles. I wrote a previous review with 2 stars earlier with details outlining how I was sold a muffler delete, but in fact, was sold a WRX with absolutely no exhaust. To give credit where credit is due, Action Auto offered to pay for the install of a new exhaust, but not the exhaust itself. The car didn't pass emissions or safety at MMS (safety not required in Utah, but the document presented at the time of sale from Action Auto indicated it passed both safety and emissions which was clearly fraud both on the account that with window tint was illegal and, again, there was no exhaust.) My first review stopped there. As far as why I'm writing a second public review is to expand on additional costs I paid out of pocket to get the car in working order. 1: Sales sold me a muffler delete. This was a lie. Then argued with me that "how should they have known? Should they inspect every car for exhaust systems? - the answer is yes. Yes you should inspect each car and get them to a drivable state. 2: Boost control solenoid completely missing. Clearly they shouldn't sell a car with a turbo that wasn't road worthy. I purchased at the Orem location. Sales was great to work with, but after reading my 2 star review, I was texted by (what I assume) their customer support specialist. They wanted to know how to boost the 2 star rating. Upon request, I laid out the $800 exhaust I had to install, along with the service from Mark Miller Subaru to add the boost control solenoid, replace the exhaust manifold (this was a recall warranty under Subaru and not related to Action Auto), bolts missing from a previous modification, etc, all in all (with a Mark Miller friends and family discount $534.00). All in all I spent 1,354.00 to get the car to working order. While working with them to negotiate the out of pocket costs I incurred (1,354.00), like clockwork out of a playbook, my clutch blew out on in Parley's Canyon. Never having gone over 4500rpm and only owning the car for 7 driving days. Immediately I called sales and texted the customer support rep and asked what they were going to do? I was pretty pissed off and said I wanted out of the loan and was going to lawyer up. I was met with "let's not let this get to threats." Honestly, I purchased a 26k car, dropped in 1,354.00, gave a 2 star review, and while negotiating with you to get your public rating up, the clutch bows and the best you can do is, "hey, don't threaten us. You signed the 'bought as is' and how were we supposed to know it wasn't a muffler delete?" Well, here's the answer...either fully inspect all your cars, specifically WRX's or don't lie to the consumer and sell a lemon. I was patient and will eat the cost and have a credible dealership (MMS) fix the issues and move on. All in all, AVOID Action Auto. A complete disappointment and a lesson learned as to why used car dealerships get a bad rap. More