Ackerman Toyota

Darwin was our salesperson. He told us a price and said point blank that it was the walk off the lot price. He even said that he could waive the fees. When it came time to sign He told us a price and said point blank that it was the walk off the lot price. He even said that he could waive the fees. When it came time to sign paperwork, he added a $200+ fee and denied ever saying those things. His sales manager came out and accused us of lying and even stated “why would you want to buy a car from someone you don’t trust?” Good point! We walked. They will say anything to get you to buy and then not follow through. At one point we were even texting the salesperson and he admitted later that we were actually texting the sales manager who was using his phone. Very unprofessional, rude, and just overall bad business. Wouldn’t recommend shopping here. More

UNETHICAL! Went in on 5/03/22 for an oil change and tire repair. Initial visit started off wrong as the first guy I encountered was argumentative when I asked f Went in on 5/03/22 for an oil change and tire repair. Initial visit started off wrong as the first guy I encountered was argumentative when I asked for a patch plug. He insisted I didnt need one and that they wouldnt do one. Which they surely did not. Mark Wright was my service advisor who stated after a multi-point inspection it was noted that I needed front and rear brakes. He stated the front break rotors just needed to be turned/resurfaced but that I needed new rotors and breaks in back. I asked which breaks needed to be done first he stated front breaks were worse. Even though there was no squeaking or stuttering when I applied pressure to my breaks. Upon inspecting my last visit to a Lexus dealership 4/21/21 my front breaks were 6-12mm and back were 4-5mm. Breaks usually last 20-60k miles I drove 22k. According to Toyota my front breaks 3mm and back breaks were 2mm(it would seem I needed back breaks first) On 5/20/22 I returned to have my front breaks placed as I was told I needed those first. After about an hour and half Mark Wright came out and stated they tried to resurface my rotors 6 times and failed so I will need new rotors and there would he an additional $170. I reluctantly agreed to the new rotors. To my suprise my car was complete in roughly 10-15min which was extremely fast. This made me believe they already had the rotors on and/or I didnt need them and those are the same rotors yet the plan was for the additional cost in supply and labor. I would question however why would anyone try to resurface and destroy rotors without informing the customer prior? What if I didnt have the additional $170 to spare? Would they have put the bad/ destroyed rotors back on and let me drive out? After the second try I should have been informed that way I would have had the option to refuse their service. Lastly, I know for a fact NO multi-point inspection was done as I am in desperate need of a new rear windshield wiper(see attached) no way they could marked that as “good”. I would NEVER go back to this place nor should anyone else. Their practices are very unethical. If I wanted to be bamboozled, hoodwinked and lead astray I would have went to a Lexus dealership. 😡 More

The chat function that so many dealers have, is used by Ackerman to collect your phone number and email address, not to help you with information on a car you might be interested in. They would NOT TELL ME Ackerman to collect your phone number and email address, not to help you with information on a car you might be interested in. They would NOT TELL ME if the vehicle was sold as-is or not, despite that information being a legal requirement to display on the window sticker. Typical pushy car dealer, just wanting to get you into their sales process. More

Bought a Rav4 in March of 2020 and the purchasing experience was fantastic. Used Adam Gabor. Unfortunately, our experience with the service department is drastically different. After a few months experience was fantastic. Used Adam Gabor. Unfortunately, our experience with the service department is drastically different. After a few months (and a few uneventful routine service intervals) the car started losing gas mileage (went from 43 MPG to 31 MPG during the entire span) and these knuckleheads could not figure out why. They would give you any excuse they could to get you to leave. Even tried to tell us the lost gas mileage was due to driving into headwinds (worked directly with Mark Beatles). Even after it broke down on the highway and we had it towed to them to be fixed, they sent us out with the car and it broke down and had to be towed again within 50 miles of getting it back. This is when they told us they could do nothing else for us under warranty (we drive a lot of miles so it was just out of warranty) and we would have to pay if we wanted them to troubleshoot it (like we would ever have confidence they could fix something right). The car was just over a year old and had been serviced by Ackerman at all of the recommended intervals. At this point we went to another dealer and purchased a different car. Will never use this dealership again due to their inept and disrespectful service department. More

2010 Toyota Prius Edit: Everything below still stands 2010 Toyota Prius Edit: Everything below still stands but I need to provide an update to justify the 1 Star rating. Yes, they initially "worked w 2010 Toyota Prius Edit: Everything below still stands but I need to provide an update to justify the 1 Star rating. Yes, they initially "worked with me," but then my A/C, in which they "fixed" went out again not a month later, having the same symptoms it had previously. However, this time they said it wasn't their fault and was not associated to the work, that a rock had "blown through a hose" and created the same issue that I had before. Despite my skepticism, I fixed it. Over $1K.. in addition to the thousands of dollars I'd already spent. Also, I paid to have the car FULLY checked out... a complete top to bottom check up for any other issues so when I went on a year-long assignment to Turkey my spouse would know the car was in good condition. It came back A-okay, with the exception of a few things I took care of before I left (new tires, oil change, etc.). So I left my family with a completely fixed car, and not a month after I left my wife takes it in because the engine light came back on again, but now they say a head gasket had blown and they have to replace the motor for $7.5K... that there was coolant dripping for quite awhile, which ruined the engine, hence the need to replace the engine. However, I paid to ensure the car was good before I left. The car was worth around $7K, less than the repairs and I'd already put in $5K into the car, so I said we'll trade it in. They said, okay no problem. I texted the representative, and Meghan Kelly responded that someone would "be in touch," and I didn't hear back for 5 days. When I reached out, she then responded on behalf of the person that was supposed to reach out to me that the car was only worth $500 trade, after I have put over $5K into a vehicle at their facility for a problem that was never actually fixed while they also said my car was in great condition. She also said the car didn't run, which it did when we dropped it off. And they said I would also have to buy another vehicle through them for this trade. They then began calling my wife to ask when we'd pick up the vehicle off their lot when they realized I wasn't interested in that trade. I am stationed in Turkey for the military. How am I going to buy a car while in another country? I didn't want my wife to have to deal with it, so we donated it to Vehicles for Veterans. They SOLD it for $3.7K. And yes, it was running, and we drove off with it from the dealership. We were clear in the donation process on the vehicle's condition, yet it still sold for $3.7K, which makes me wonder what on earth Toyota was seeing. The lack of customer service after we have poured so much into that location is appalling. To be ghosted, dismissed, and jerked around is frustrating. I will never work with or through this dealership again. //BREAK// Previous Review: This is the second time I’ve used Ackerman Toyota. What allows me to give them a 5-star review was their willingness to reach out to other Toyota dealerships to see what work has already been done so I didn’t have to dish out more money into a failing A/C system for diagnostic testing. In the end my A/C fix cost me $1.6K, but Ackerman saved me more money than what I was originally offered four summers ago, and they didn’t make me go through unnecessary testing (more Freon refill with dye, A/C charge). I went four St. Louis summers without A/C.... and Ackerman worked with me to get the best deal I could, and they also located the issue to why my engine light kept coming on (everywhere else I took it to couldn’t find the issue and said my car was fine). While they did the work they gave me a loaner car. Overall, great experience. No one ever wants to spend so much on a car, but the work they did was great and they were easy to work with. More

I just drove home my new 2021 Toyota RAV4 Le Hybrid and I'm obsessed with this vehicle! Ryan O'Leary was the salesman who assisted me. Ryan was extremely knowledgeable, efficient, and was very in depth dur I'm obsessed with this vehicle! Ryan O'Leary was the salesman who assisted me. Ryan was extremely knowledgeable, efficient, and was very in depth during the walk-through process. Needless to say, he is very professional, and I will be telling others should they want to buy a Toyota, to definitely buy from Ryan. More

Ryan was a great salesman during the purchase of my 4Runner. Then entire process was one of the best car buying experiences I've had. It was a quick and easy transaction and so far I couldn't be mor 4Runner. Then entire process was one of the best car buying experiences I've had. It was a quick and easy transaction and so far I couldn't be more pleased as a customer. Thank you Ackerman! More

Mark Beadles is wonderful and tries to do damage control for the company. However, if you are a person of color BEWARE! On several occasions, I've come to have my car serviced. Someone in the service center for the company. However, if you are a person of color BEWARE! On several occasions, I've come to have my car serviced. Someone in the service center always asks if I lease my car. My car isn't leased, but if it was so what. That is something these people could easily pull up in your personal record. What's being implied is that I am unable to afford a new Toyota because I'm a person of color, so therefore my car must be leased. The audacity of the workers is astounding. I haven't reported anyone specifically, but they won't be as fortunate next time. More

I was lied to by the man who owns this dealership. Do NOT TRUST THEM. THEY CANNOT BE TRUSTED 😱 YOU WERE WARNED! 😠 Lied to .....then i left 😔 TRUST THEM. THEY CANNOT BE TRUSTED 😱 YOU WERE WARNED! 😠 Lied to .....then i left 😔 More