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Academy CDJR - Service Center

Tipton, IN

4.3
157 Reviews
Call Service Center (765) 415-4101

157 Reviews of Academy CDJR - Service Center

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November 14, 2024

Jordan was great to work with. He kept me updated on the status of my vehicle. This is the first time it was cleaned/washed after service. More

by awhetro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a good experience with us. Please let us know if there is anything we can do better to earn a 5 star!

November 13, 2024

The staff is all very pleasant, friendly and helpful. From the salesman and service scheduler to the technicians. Great place to purchase and service an auto. More

by mchr415604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Arredondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue (JP) Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 13, 2024

They offer fast efficient service. Great to work with and kept us informed of the progress of the tire installation. More

by brianneroxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Arcenal
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Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 11, 2024

Nice, curteous, welcoming to me. Very good at answering any questions and making me feel comfortable. More

by johndeere4630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know name.
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Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 09, 2024

Great atmosphere, the staff was courteous and had a good attitude, Thank you for your help. I will be back! More

by damrepair80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haleigh in service and Carter did an excellent job!
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Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 08, 2024

Haven't had any problems or complaints. Oil change and tire rotation was great a few days ago. More

by djeaton50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Pena and Haley Rinehart
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Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 08, 2024

Easy to schedule the service. Quick turnaround on service. Nice waiting room. Pleasant experience in general. More

by pcwehman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
That was 3 years ago. I dont remember the peoples names.
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Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 07, 2024

Dealership was easy to get to. Seemed to have good inventory. Just went in for oil change. More

by Ahensley156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 08, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a good experience with us. Please let us know if there is anything we can do better to earn a 5 star!

November 06, 2024

No communication, told me 3 different times they would call back, never did. After replacing my headlight lamps, now my headlights and brights are out of line. One points to the left the other points down More

by bnriggs04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Dec 16, 2024 -

Academy CDJR responded

Thank you for sharing your experience, and we sincerely apologize for the communication issues and the concerns with your headlights. It's clear we did not meet your expectations, and we’re sorry for the inconvenience caused by the lack of follow-up and the misalignment of your headlight lamps. This is not the level of service we aim to provide, and we’ll review our processes to improve communication and ensure repairs are done right the first time. We understand your frustration and respect your decision, but if you change your mind, we’d be happy to address these issues for you. Thank you again for your feedback.

November 04, 2024

Academy, Has been very helpful accommodating and very convenient. customer service is great. I will recommend them to others. More

by gerryglee60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Long
Report | Print
Nov 08, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

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