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Academy CDJR - Service Center

Tipton, IN

4.4
287 Reviews
Call Service Center (765) 415-4101

287 Reviews of Academy CDJR - Service Center

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February 12, 2025

I have had my dodge Ram service here the last several times no complaints. Thanks More

by dougeshea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Academy CDJR responded

Thank you for your continued trust in us! We're glad to hear you've had a great experience with your Dodge Ram service. We appreciate your business and look forward to helping you again next time!

February 12, 2025

I maybe a 70 year old woman, but I can tell when someone thinks I'm stupid! Granted I did least the jeep. And I do like it. Q had no clue what he was doing and the guy that figured my monthly payment was wr More

by Patti
Workmanship
Recommend Dealer
No
Employees Worked With
Matthew Murphy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
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Mar 07, 2025 -

Academy CDJR responded

Hello Patti, Thank you for sharing your feedback. We're really sorry to hear that your experience did not meet your expectations. We strive to provide excellent service. We would love the opportunity to make things right. Please reach out to us at adam.arredondo@drivechariot.com, and we'll ensure a better experience next time.

February 12, 2025

Having our car serviced at academy jeep has been a great experience! Staff is friendly, communicative and professional. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
Report | Print
Mar 10, 2025 -

Academy CDJR responded

Thank you for the great review! We’re thrilled to hear that your service experience was so positive. Our team strives to be friendly, communicative, and professional, and it’s wonderful to know we met your expectations. We look forward to serving you again in the future!

February 11, 2025

Was told total was going to be 452$ ending up paying 546 . Was charged for oil & filter , never have been charged for that with a service contract. ??? More

by scottshacker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Academy CDJR responded

Thank you for bringing this to our attention, and we sincerely apologize for the confusion regarding the charges. It’s definitely not our intention to surprise you with unexpected costs, especially when you have a service contract in place. We’d like to look into this further to ensure everything was handled correctly. Please feel free to reach out to us directly so we can resolve this issue and clarify any discrepancies. We truly appreciate your feedback and want to make things right for you. General Manager, Adam Arredondo adam.arredondo@drivechariot.com

February 10, 2025

Dealer did a good job, my vehicle did have an issue after service but it was handled promptly and efficently More

by robin_8074
Recommend Dealer
Yes
Employees Worked With
Jordan Amburgey, Jordan Amburgey
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Mar 10, 2025 -

Academy CDJR responded

Thank you for your feedback! We're glad to hear that we were able to handle the issue with your vehicle promptly and efficiently. We appreciate your understanding and look forward to continuing to provide great service in the future!

February 09, 2025

Jordan did an excellent job taking care of our vehicle. Communication was great five star from beginning to end! More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
Report | Print
Mar 10, 2025 -

Academy CDJR responded

Thank you for the fantastic feedback! We’re thrilled to hear that Jordan provided excellent care for your vehicle and kept you informed throughout the process. We truly appreciate your five-star rating and look forward to helping you again in the future!

February 06, 2025

service took to long and II was satisfied with the repair on the check engine light thermostat . More

by david.sucese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Amburgey
Report | Print
Apr 03, 2025 -

Academy CDJR responded

Thank you for your feedback! We’re glad to hear that you were satisfied with the repair on your check engine light and thermostat. We apologize for the length of time the service took and truly appreciate your patience. We’ll work to improve our efficiency moving forward. If you need anything else, don’t hesitate to reach out!

February 06, 2025

Very friendly goes above and beyond. Will definitely go through them again in the future. More

by Kendragee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
Report | Print
Mar 10, 2025 -

Academy CDJR responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We look forward to working with you again in the future!

February 05, 2025

Very polite and professional. Explained everything .about the service contract I bought . Very happy with service More

by ridenour935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Academy CDJR responded

Thank you for your wonderful feedback! We're so glad to hear that you were happy with the service and that everything was clearly explained. It was a pleasure assisting you, and we look forward to serving you again in the future!

February 05, 2025

I truly appreciate the staff Academy Dodge. They are curious and helpful. They are knowledgeable and show great customer care. Service staff is a refreshing improvement over dealers of my past. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Academy CDJR responded

Thank you for your wonderful feedback! We’re so glad to hear that you had such a positive experience with our staff at Academy. We truly strive to provide excellent customer care, and it’s great to know that our team’s knowledge and helpfulness stood out to you. We appreciate your trust and look forward to continuing to serve you with the same high level of care in the future!

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