Jordan Russell
Jordan Russell at Academy CDJR

Jordan Russell

Service Advisor

Academy CDJR

6002 W Field Dr
Tipton, IN 46072

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4.9
368 Reviews
4.9

368 Reviews

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368 Reviews of Jordan Russell

April 15, 2026

Dealership Rating
Employee Rating

Waited for the car, all good! Was done within a reasonable time frame. Thank you! More

by chris_palabrica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2026

Academy CDJR responded

We are happy you had a good experience with us, Chris! Thank you for choosing Academy! We hope to see you again in the future.

April 14, 2026

Dealership Rating
Employee Rating

Drove up from Westfield, 100 percent worth the drive. Team was so kind and helpful, will be back without a doubt. More

by jerner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2026

Academy CDJR responded

Thank you so much for making the drive from Westfield to see us, we appreciate it! We’re so glad to hear our team made your experience worth it. We look forward to seeing you again soon!

April 10, 2026

Dealership Rating
Employee Rating

I was greeted by Jordan. He asked about my vehicle and then put the wheels in motion. I was waiting for my car, so Jordan asked if I needed anything. Jordan came and got me w More

by aliop62
Recommend Dealer
Yes

Other Employees Tagged: Jordan Russell

Apr 10, 2026

Academy CDJR responded

Thank you for your 5-star review. We really appreciate you! We are glad that you had a great experience with us!

April 10, 2026

Dealership Rating
Employee Rating

Jordan went out of his way to get my new vehicle in the shop for repair! Great customer service! More

by kenneth.gabriel
Recommend Dealer
Yes

Other Employees Tagged: Jordan Russell

Apr 10, 2026

Academy CDJR responded

Thank you for your 5-star review. We really appreciate you! We are glad that you had a great experience with us!

April 08, 2026

Dealership Rating
Employee Rating

Kept me informed throughout time car was in service Car was held longer than expected but dealer made arrangements to deliver the car to me upon completion. Appreciated. More

by DJD
Recommend Dealer
Yes

Other Employees Tagged: Jordan Russell

Apr 10, 2026

Academy CDJR responded

Thank you for your 5-star review. We really appreciate you! We are glad that you had a great experience with us!

April 06, 2026

Dealership Rating
Employee Rating

Very timely in service. Very professional. Easy to work with. I have not had any issues with this dealership and their service department. More

by Cook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2026

Academy CDJR responded

Thank you for your 5-star review. We really appreciate you! We are glad that you had a great experience with us!

April 01, 2026

Dealership Rating
Employee Rating

Even though I was there for a repair on the last day of the month, the Team handled it very well and got my repair done in a timely manner. More

by greg@thriving365.life
Recommend Dealer
Yes

Other Employees Tagged: Jordan Russell

Apr 06, 2026

Academy CDJR responded

Thank you for the great feedback! We’re happy we could get your repair handled quickly, even on a busy day. We appreciate you choosing us!

March 30, 2026

Dealership Rating
Employee Rating

The quote is outrageous expensive. Over $4,000 for a part that is less than $1,000. It is price gouging and not good service to price service work this high to see if you can get someo More

by AARON@TOTALSEEDPRODUCTION.COM
Recommend Dealer
No

Other Employees Tagged: Jordan Russell

Apr 10, 2026

Academy CDJR responded

Aaron, we apologize for your negative experience with us. Please reach out to our platform manager, Steve at steve.parrott@drivechariot.com.

March 30, 2026

Dealership Rating
Employee Rating

They arranged for a timely appt to fix the recall and completed the work with no problems. Staff were courteous and explained what was done. More

by pajones47
Recommend Dealer
Yes

Other Employees Tagged: Jordan Russell

Apr 06, 2026

Academy CDJR responded

Thank you for the 5-star review! We appreciate the feedback and thank you for choosing Academy! We hope to see you back in the future!

March 28, 2026

Dealership Rating
Employee Rating

Immediate attention, valued my time and communicated clearly and often. Dealership is in a convenient location. More

by rfbuild1
Recommend Dealer
Yes

Other Employees Tagged: Jordan Russell

Apr 06, 2026

Academy CDJR responded

Thank you so much for the wonderful feedback! We are happy to hear you enjoyed your time here at the dealership!

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