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Academy CDJR - Service Center

Tipton, IN

4.4
287 Reviews
Call Service Center (765) 415-4101

287 Reviews of Academy CDJR - Service Center

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March 03, 2025

Brought vehicle in with an issue knew what the issue was so no diagnosis necessary however I paid $185 diagnosis fee ( All labor) other than that my experience was not bad More

by bschmitt15
Recommend Dealer
Yes
Employees Worked With
Jordan Amburgey, Jordan Amburgey
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Mar 07, 2025 -

Academy CDJR responded

Thank you for your feedback. We apologize for the confusion regarding the diagnostic fee, especially since you already knew the issue. We understand your frustration and appreciate you bringing this to our attention. We’ll work to ensure clear communication moving forward. We're glad to hear your overall experience was still positive, and we appreciate your business!

March 03, 2025

I brought my vehicle in for warranty work, Jordan Russell was very professional. Jordan Russell was transparent about the work that needed to be done. More

by lori.lecheler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Academy CDJR responded

Thank you for your feedback! We're glad to hear that Jordan Russell provided professional and transparent service during your warranty work. We appreciate you choosing us and look forward to assisting you again in the future!

March 03, 2025

Not near as much customer service as previous times. First time not washed car. Oil change took all day and I got no updates. Jordan was very good More

by Jeep Man
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Russell
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Mar 07, 2025 -

Academy CDJR responded

Thank you for your feedback. We’re sorry to hear that your recent experience didn’t meet the high standards you’ve come to expect from us. We understand how frustrating it can be to not receive updates or get your car washed, and we truly appreciate you bringing this to our attention. We’re glad to hear that Jordan provided good service, and we’ll work on improving communication and efficiency moving forward. We value your business and hope to make your next visit more seamless!

March 03, 2025

Jordan was and is wonderful! He scheduled me in for an early appointment and gave me updates on the progress of my (pink) Jeep as I was waiting. More

by DJRILEY1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob and Q
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Mar 07, 2025 -

Academy CDJR responded

Thank you for the wonderful feedback! We're so glad to hear Jordan took great care of you and kept you updated throughout the process. It's great to know your pink Jeep is in good hands! We appreciate your kind words and look forward to serving you again!

February 28, 2025

Everyone was friendly and easy to deal with. Drop off was quick and areas were clean and orderly. More

by qualentkari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Amburgey
Report | Print
Feb 28, 2025 -

Academy CDJR responded

Thank you for the great feedback! We’re thrilled to hear that you had a smooth and friendly experience with us. Our team takes pride in making the process as easy as possible, and we’re glad you noticed how clean and organized our facilities are. We look forward to assisting you again in the future!

February 27, 2025

His personality and actions far exceed The expectations of a service manager and represents the dealership as it should be. More

by dawnmoyler and Jim Heflin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Arredondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
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Feb 28, 2025 -

Academy CDJR responded

Thank you for sharing your experience! We’re so glad to hear that Adam went above and beyond to exceed your expectations. We truly value his dedication and the positive impact he has on our dealership. Your feedback means a lot, and we’re proud to have such a great team representing us. We look forward to serving you again soon!

February 27, 2025

The service was great and the new service manager helped Me out with a problem I've had for a year More

by whitesell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Amburgey
Report | Print
Feb 28, 2025 -

Academy CDJR responded

Thank you for your wonderful feedback! We're so glad to hear that the service was great and that our service manager was able to help resolve a problem you've been dealing with for a year. We always strive to provide exceptional service, and it's great to know we were able to make a difference. If you ever need anything else, don't hesitate to reach out!

February 27, 2025

Jordan was awesome to work with. The technician was thorough. I felt like I was given all the pertinent information and was stress-free. More

by tsmartin37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Academy CDJR responded

Thank you for your fantastic feedback! We're so happy to hear that Jordan was able to assist you and that our technician was thorough in their work. We believe in providing clear and helpful information to make the experience as stress-free as possible, and it’s great to know we succeeded. We truly appreciate your trust and look forward to helping you again in the future!

February 26, 2025

I have always had a good experience when visiting Academy. Their staff is very pleasant to work with. More

by shelly.colbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison, Jordan Amburgey
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Feb 28, 2025 -

Academy CDJR responded

Thank you for your continued trust in us! We're so happy to hear that you've always had a positive experience at Academy. Our team strives to create a welcoming and pleasant environment, and it's wonderful to know that it's making a difference. We look forward to seeing you again soon!

February 26, 2025

Jordan took the time to ensure my experience was exceptional. I will continue to use academy because of him. More

by chad.huff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Academy CDJR responded

Thank you so much for your kind words! We're thrilled to hear that Jordan made your experience exceptional. He truly goes above and beyond for our customers, and we’re so glad to know that he made a lasting impression. We appreciate your loyalty and look forward to continuing to serve you at Academy!

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