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Academy CDJR - Service Center

Tipton, IN

4.3
157 Reviews

157 Reviews of Academy CDJR - Service Center

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November 29, 2024

Liked the professionalism and how issues were handled at this dealership. Will choose them again over other area dealerships. More

by Junger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Rinehart
Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a good experience with us. Please let us know if there is anything we can do better to earn a 5 star!

November 28, 2024

Happy with my service writer but I’m not impressed with the service itself. It’s a long story. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haley Rinehart
Dec 16, 2024 -

Academy CDJR responded

Thank you for your feedback. We’re glad to hear you were happy with your service writer, but we’re sorry to hear the overall service didn’t meet your expectations. We understand that sometimes things don’t go as planned, and we’d love the chance to learn more about your experience to make things right. Please feel free to reach out directly if you’d like to discuss the details further. We appreciate your time and hope to improve your experience in the future.

November 28, 2024

This dealership was asked to reprogram a transmission that was recently put in a dodge charger. They said they reprogrammed it but car still did not shift properly. After telling them I thought the vehic More

by no20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haley Rinehart
Dec 16, 2024 -

Academy CDJR responded

Thank you for sharing your experience, and we’re truly sorry for the frustration you’ve faced with the service provided. It’s clear that we did not meet your expectations, and we apologize for the confusion and inconvenience regarding your transmission reprogramming and the TCM issue. We appreciate your kind words about Haley, and we’ll be sure to share your positive feedback with her. However, we understand your disappointment with the overall service, and we take your concerns seriously. We’re committed to improving our processes to ensure we handle repairs and diagnostics more accurately in the future. Thank you again for your feedback, and we hope you give us the opportunity to restore your trust in the future.

November 28, 2024

Great service department! Had a 1pm appointment by 5 after they had my truck in the shop and out in less than an hour. More

by doug.c.cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 28, 2024

When checking the tires, I would like the tread depth recorded. It was not on my visit More

by kurtackerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a good experience with us. Please let us know if there is anything we can do better to earn a 5 star!

November 28, 2024

Great service department clean atmosphere and excellent getting this fixed and helped out to being my car to me when job was finished More

by brandymaddux9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Rinehart
Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a good experience with us. Please let us know if there is anything we can do better to earn a 5 star!

November 27, 2024

Easy to deal with. Prompt response to service request. Quick turnaround. Friendly people who take your needs seriously. More

by gabrieldrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Rinehart
Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 27, 2024

My tires were not inflated nor my oil life wasn’t reset. Besides that good service. More

by claydo20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Academy CDJR responded

My tires were not inflated nor my oil life wasn’t reset. Besides that good service.

Dec 16, 2024 -

Academy CDJR responded

Thank you for your feedback, and we’re glad to hear you had a positive experience overall. However, we apologize for the oversight regarding your tire inflation and the oil life reset. These are important parts of our service, and we’ll ensure our team is more thorough in the future. We appreciate your business and would love the opportunity to make it right next time. Thank you again for bringing this to our attention!

November 25, 2024

Great service and very well taken care of. great quality of work as well thank you jordan for your help More

by dylan hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue (JP) Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Very nice and easy to deal with. Everyone was very helpful and the service was done quickly More

by kbdrury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Rinehart
Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

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