Academy CDJR - Service Center

Academy CDJR responded

Thank you for sharing your concerns, and I apologize for the frustration you’ve experienced. We understand that paying for a diagnostic check can feel unnecessary, especially when services like that are available elsewhere for free. We strive to be transparent with our pricing, and I can see how this situation may have been disappointing. Your feedback is valuable, and we will look into ways to improve our service offerings and pricing. Please don’t hesitate to reach out if you have any further questions or would like us to review the details of your visit. We appreciate your input and hope to serve you better next time.

Academy CDJR responded

That's awesome to hear! We're so glad we could get your Jeep in and out the same day, and even better that we got your car play working again! If you ever need anything else, don't hesitate to reach out. We’re always here to help!

Academy CDJR responded

Thank you for your kind words! We're so glad to hear that you had a positive experience at our dealership and that you found our oil change package to be a great deal. We appreciate your feedback and look forward to serving you again in the future!

Academy CDJR responded

Please reach out to our General Manager, Adam Arredondo regarding this situation. His email is adam.arredondo@drivechariot.com or you can reach him at 765-415-4101.

Academy CDJR responded

Thank you so much for your kind words! We're thrilled to hear that our service department has been there for you whenever you needed help with your Jeep. Providing quick and reliable service is important to us, and we truly appreciate your trust. We’re always here for you whenever you need us again!

Academy CDJR responded

Thank you for your great feedback! We're so glad to hear that you were pleasantly surprised by how quickly we were able to schedule your appointment and get your van repaired. We take pride in providing efficient and quality service, and it’s wonderful to know we could get you back on the road in no time. We appreciate your trust and look forward to helping you again in the future!

Academy CDJR responded

Thank you for your feedback! We’re so glad to hear that scheduling your service was easy and that you were kept informed throughout the process. We always strive to provide clear communication, and it’s great to know we met your expectations. We appreciate your trust and look forward to assisting you again in the future!

Academy CDJR responded

Thank you for sharing your experience! We're so glad to hear that Jordan was able to accommodate your service request on short notice and get you in quickly before your trip to Florida. It’s great to know that the service was both fast and thorough. We hope you have a fantastic trip, and we’re here for any future service needs! Safe travels!

Academy CDJR responded

I’m really sorry to hear about your frustrating experience. We understand how important timely service and communication are, and it’s clear we fell short in both areas. We truly appreciate your patience, and we’ll use your feedback to improve our processes moving forward. If you’d like to discuss your experience further, please don’t hesitate to reach out—we want to ensure this doesn’t happen again in the future. Kim Bush, VP of Fixed Ops kim.bush@drivechariot.com

Academy CDJR responded

Thank you for sharing your wonderful experience! We’re so glad to hear that Jordan took great care of you, keeping you informed and offering thoughtful touches like refreshments. It’s always our goal to provide friendly and helpful service, and we’re thrilled that Jordan made your visit enjoyable. We’ll be sure to pass along your kind words to him. We appreciate your feedback and look forward to assisting you again in the future!