Academy CDJR - Service Center

I had an appointment scheduled for 10:00 for an oil change and rotation on my RAM here at Chariot Automotive Group and here it is almost 2 hours later and it is still not finished. I'm not the only unh change and rotation on my RAM here at Chariot Automotive Group and here it is almost 2 hours later and it is still not finished. I'm not the only unhappy customer here either. They even asked if I would be waiting when I scheduled the appt. I already caught them trying to sneak in the $$$ premium service instead of the standard service that I got the last time I was here. This is the second time out of three they've tried upcharging me for that. Scheduling an appointment doesnt do a xxxx bit of good according to the service dept. I was just put in line. I was told they only have 1 person that performs oil changes. And another thing, this is the only place I've ever bought new tires that don't do free rotations when you bring that vehicle back in for service. Oh yeah... I almost forgot...they are a big businesses that charges an additional 3% when you pay with debit card. I've only seen that in smaller mom and pop shops. There is a reason I bought my new vehicles elsewhere and not here. More

It took 3 weeks to change an alternator generator and for someone who works on equipment for a living I can understand parts are sometimes hard to get but not that long someone who works on equipment for a living I can understand parts are sometimes hard to get but not that long More

They are always quick and I like they keep you informed step by step about your vehicle. I wish the coffee was stocked though. step by step about your vehicle. I wish the coffee was stocked though. More

We bought our 3rd vehicle this past weekend from Academy. Marcus was awesome!! We try to send business your way. Marcus was awesome!! We try to send business your way. More

They take good care of their customers while the cars are in the shop. I appreciate all they done for me. in the shop. I appreciate all they done for me. More

I love this dealership I get the best service and the best deals and I love no matter no matter what service I recieve they vacuum my car and wipe down my interior but for the first time with Hailey rine best deals and I love no matter no matter what service I recieve they vacuum my car and wipe down my interior but for the first time with Hailey rinehart as my representative that did not occur on either vehicle leaving me disappointed More

All service people were very courteous and helpful. Facilities was clean and organized. They were able to diagnose my problem right away. Facilities was clean and organized. They were able to diagnose my problem right away. More

Jordan was in regular contact through the process. However, the tech working the vehicle only checked items that needed service and cleared alerts but failed to resolve the battery light on the dash. However, the tech working the vehicle only checked items that needed service and cleared alerts but failed to resolve the battery light on the dash. Vehicle was returned on the Monday after picking up the prior Friday with issue unresolved. Tech's initial diagnoses to the car returning was the alternator needs replaced which was clearly stated to staff that this shop worked this Spring. More

Got me in the next day, allowed me to have my vechile towed to them, fixed one of my many problems, Awesome Help and Jessr the Mechanic as well towed to them, fixed one of my many problems, Awesome Help and Jessr the Mechanic as well More

Jordan provided excellent customer service. My vehicle was serviced in a timely manner. Ivwould highly recommended this dealership. My vehicle was serviced in a timely manner. Ivwould highly recommended this dealership. More