Academy CDJR - Service Center

Great Service. Appreciate their efficiency and working me back in when I was last for appointment. Appreciate their efficiency and working me back in when I was last for appointment. More

Setup an appointment for Fiday 12/6 @ 9:00 am. Dropped my 24 Ram off Thursday evening. Truck making a chirping noise at idle and also on engine shutoff. Had the noise on video and video was shown Dropped my 24 Ram off Thursday evening. Truck making a chirping noise at idle and also on engine shutoff. Had the noise on video and video was shown to mechanic and service advisor Hayley Rinehart. Also had problem with fuel economy getting worse over time with no change in driving. Friday i had to call Hayley around 1:30 for updates and they hadn't even looked at the truck yet. 9:00 am appointment time. Completely unacceptable. Was asked to send same video I showed. Called back at 5:30 for updates and nothing. I was then told the mechanic was off Saturday so I probably wouldn't get my truck til Monday! No offer of a loaner vehicle, just be out of a truck for 4 days. Hayley never reached out to give information. I had to call first. Saturday mechanic was there working on his own vehicle. My wife and I decided to get the truck. Paperwork said he drove the truck (6miles), let it run and shut it off and on multiple times but couldnt re-create the noise. Noise didnt need re-created. The truck should of been on the lift. The exhaust, belts, pulleys, suspension, fan, etc. should have been inspected for the problem. Typical dealership. Very incompentent mechanics, no one wants to take the time to thouroughly find the problem. That noise never happened until about 3 weeks before taking it to dealer. Will try somewhere else. Horrible service dept from advisor to mechanics. More

Absolutely amazing especially compared to all the trash there that got fired or quit this past year.it was xxxx until this new crew arrived. there that got fired or quit this past year.it was xxxx until this new crew arrived. More

Since I have been servicing my car at Academy, it has always been a good experience - and today was no exception. always been a good experience - and today was no exception. More

I thought an hour and 45 minutes for an oil change and tire rotation was a bit long tire rotation was a bit long More

Jordan was well prepared and now ce to me and my daughter. The service to my vehicle took longer than it should have. I was there for almost 3 hours daughter. The service to my vehicle took longer than it should have. I was there for almost 3 hours More

If my car has another problem, I will most likely come here again. Convenient to where I'm at as-well. here again. Convenient to where I'm at as-well. More

Very friendly and surprised my jeep was even cleaned out. I wasn't expecting that I wasn't expecting that More

I had a great experience getting my oil changed. Jordan Russel was fantastic—he made scheduling and coordinating the service quick and hassle-free. The team was professional, efficient, and kept me Jordan Russel was fantastic—he made scheduling and coordinating the service quick and hassle-free. The team was professional, efficient, and kept me updated throughout. Highly recommend! More

Service was great and quick. All issues resolved and back on the road. Well done All issues resolved and back on the road. Well done More