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Academy CDJR - Service Center

Tipton, IN

4.4
291 Reviews

291 Reviews of Academy CDJR - Service Center

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November 28, 2024

When checking the tires, I would like the tread depth recorded. It was not on my visit More

by kurtackerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a good experience with us. Please let us know if there is anything we can do better to earn a 5 star!

November 28, 2024

This dealership was asked to reprogram a transmission that was recently put in a dodge charger. They said they reprogrammed it but car still did not shift properly. After telling them I thought the vehic More

by no20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haley Rinehart
Dec 16, 2024 -

Academy CDJR responded

Thank you for sharing your experience, and we’re truly sorry for the frustration you’ve faced with the service provided. It’s clear that we did not meet your expectations, and we apologize for the confusion and inconvenience regarding your transmission reprogramming and the TCM issue. We appreciate your kind words about Haley, and we’ll be sure to share your positive feedback with her. However, we understand your disappointment with the overall service, and we take your concerns seriously. We’re committed to improving our processes to ensure we handle repairs and diagnostics more accurately in the future. Thank you again for your feedback, and we hope you give us the opportunity to restore your trust in the future.

November 28, 2024

Great service department! Had a 1pm appointment by 5 after they had my truck in the shop and out in less than an hour. More

by doug.c.cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 27, 2024

Easy to deal with. Prompt response to service request. Quick turnaround. Friendly people who take your needs seriously. More

by gabrieldrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Rinehart
Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 27, 2024

My tires were not inflated nor my oil life wasn’t reset. Besides that good service. More

by claydo20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Academy CDJR responded

My tires were not inflated nor my oil life wasn’t reset. Besides that good service.

Dec 16, 2024 -

Academy CDJR responded

Thank you for your feedback, and we’re glad to hear you had a positive experience overall. However, we apologize for the oversight regarding your tire inflation and the oil life reset. These are important parts of our service, and we’ll ensure our team is more thorough in the future. We appreciate your business and would love the opportunity to make it right next time. Thank you again for bringing this to our attention!

November 25, 2024

Great service and very well taken care of. great quality of work as well thank you jordan for your help More

by dylan hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue (JP) Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Very nice and easy to deal with. Everyone was very helpful and the service was done quickly More

by kbdrury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Rinehart
Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 22, 2024

I have always had a great experience at Academy. They are quick to respond, quick to schedule, and always quick to service. It's always a pleasant experience, beginning to end. They take care of the More

by brittnijohnson16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Rinehart
Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 21, 2024

My service appointment was quick and Haley greeted me with a smile up one arrival she’s great!!! More

by eldridgetameika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquis "Q" Singleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodrigo Gomez, Haley Rinehart
Dec 03, 2024 -

Academy CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 21, 2024

Car was dropped off for a detail, oil change, tire rotation and faulty seat check. Tires were not rotated, confirmed by the spare tire still on the front drivers side. No detail was done- there is s More

by connolly7508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Academy CDJR responded

Thank you for your feedback, and we apologize for the issues you experienced with your service. It’s clear that we did not meet your expectations, and we’re truly sorry for the oversight on the tire rotation, the detailing, and the seat condition. We understand the frustration of making a long drive only to find these issues unresolved. We’ll be reviewing this with our team to ensure better attention to detail moving forward. If you’d like, please contact us directly so we can make things right and address the concerns with your seat and other services. We appreciate your patience and hope to regain your trust.

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