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Academy CDJR - Service Center

Tipton, IN

4.3
156 Reviews
Call Service Center (765) 415-4101

156 Reviews of Academy CDJR - Service Center

Sort by
January 01, 2025

3rd time in for oil change and tire rotate. Set up for vac and wash. Waited over two hours and car brought to me withiut wash and vac after being told 30 min prior they were almost done. 2nd ti More

by gordon.stevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Academy CDJR responded

Thank you for taking the time to share your experience. We sincerely apologize for the repeated issues you’ve faced with your oil change, tire rotation, and the additional services you requested. It’s unacceptable that your vehicle was not returned as promised, and that you had to follow up to ensure the requested services were completed. This is not the level of service we strive to provide, and we understand your frustration. We will be addressing these concerns with our service department to ensure better communication and follow-through in the future. Your feedback is important, and we are committed to improving both our service and leadership to prevent this from happening again. We appreciate your patience and hope to have the opportunity to provide a more positive experience for you moving forward.

January 01, 2025

The second we arrived we were treated like kings and the work was performed as promised. More

by Chad Newcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Amburgey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Academy CDJR responded

Thank you for your glowing feedback! We're delighted to hear that you felt treated like royalty from the moment you arrived. Providing exceptional service and delivering on our promises is what we strive for every day. It was our pleasure to assist you, and we look forward to serving you again in the future. If there’s anything else we can do for you, please don’t hesitate to reach out!

December 30, 2024

Friendly staff & quick check ins & updates. Staff would update on the service as work progressed More

by Jay1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Amburgey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Academy CDJR responded

Thank you for your kind review! We’re glad to hear you had a great experience with our friendly team and appreciated the regular updates throughout the service. Keeping our customers informed is a top priority, and it’s wonderful to know it made a positive impression. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

December 30, 2024

This was the best experience I've ever had at a service appt! They were very friendly and courteous of my time and made me feel very comfortable while keeping me up to date on the process! Highly recommend More

by johnsonfam1150
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Russell
Report | Print
Jan 06, 2025 -

Academy CDJR responded

Wow, thank you for sharing such a fantastic review! We're honored to hear that this was the best service appointment experience you've ever had. Our team takes pride in being friendly, respectful of your time, and ensuring you're comfortable throughout the process. We're thrilled that Jordan went above and beyond to make your visit exceptional. Your recommendation means the world to us, and we look forward to the opportunity to serve you again in the future. Thank you for choosing us!

December 30, 2024

Unprofessional, not respectful of appointment times or the time of their customers, unclear on problems that arise during service More

by juliat74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Amburgey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Academy CDJR responded

Thank you for your feedback. We sincerely apologize for the unprofessional experience you had with our service department. We understand how frustrating it can be when appointment times aren’t respected, and when communication is unclear. This is not the level of service we strive to provide, and we deeply regret that we did not meet your expectations. We take your comments seriously and will work to improve our scheduling, communication, and overall professionalism. Your time is valuable, and we will make every effort to ensure a more efficient and respectful experience in the future. Thank you for bringing these issues to our attention.

December 29, 2024

Fast and efficient work at a reasonable price. Clean and comfortable waiting area. Polite folks! More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Academy CDJR responded

Thank you for your wonderful review! We’re thrilled to hear that you found our work fast, efficient, and reasonably priced. Providing a clean and comfortable waiting area, along with courteous service, is a priority for us. We truly appreciate your kind words and look forward to serving you again in the future!

December 26, 2024

Thank you Helpful, kind & courteous. Thank you for servicing my vehicle in a timely manner. Happy holidays! More

by chadwdockter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Academy CDJR responded

Thank you for your kind words! We're so glad to hear our team was helpful, kind, and courteous while servicing your vehicle promptly. We appreciate your trust in us and wish you a wonderful holiday season!

December 24, 2024

Courteous and fixed issue. Kept us informed. Will use again in the future if we have problems. More

by sdborden88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Academy CDJR responded

Thank you for your feedback! We're glad to hear that our team was courteous, resolved the issue, and kept you informed throughout the process. We appreciate your trust and look forward to assisting you again in the future!

December 23, 2024

Helpful, kind & courteous. Thank you for servicing my vehicle in a timely manner. Happy holidays! More

by debbrv1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ms Rinehart
Report | Print
Dec 26, 2024 -

Academy CDJR responded

Thank you for your kind words! We're glad to hear our team was helpful, kind, and courteous while servicing your vehicle promptly. Wishing you a joyful and happy holiday season!

December 23, 2024

Jordan was fantastic! Communicated very well. Went over my entire bill in detail. Academy was also great! Addressed all of my service needs on a timely basis. Fantast More

by Steve Stants
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Academy CDJR responded

Thank you for your amazing feedback! We're thrilled to hear that Jordan provided excellent communication and took the time to review your bill in detail. It's great to know that Academy also addressed all your service needs promptly. We truly appreciate your kind words and are proud to have earned your trust. Thank you for choosing our dealership!

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