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Academy CDJR - Service Center

Tipton, IN

4.4
291 Reviews

291 Reviews of Academy CDJR - Service Center

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December 13, 2024

They are always quick and I like they keep you informed step by step about your vehicle. I wish the coffee was stocked though. More

by jlew7715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Rinehart
Dec 16, 2024 -

Academy CDJR responded

Thank you for your kind review! We're so glad to hear that you appreciate our quick service and step-by-step updates on your vehicle. We also appreciate your feedback about the coffee – we’ll definitely work on keeping it stocked for our customers. We look forward to serving you again soon!

December 12, 2024

We bought our 3rd vehicle this past weekend from Academy. Marcus was awesome!! We try to send business your way. More

by mjmorris20030
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquis "Q" Singleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Rinehart
Dec 12, 2024 -

Academy CDJR responded

Thank you for your positive review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

December 11, 2024

I love this dealership I get the best service and the best deals and I love no matter no matter what service I recieve they vacuum my car and wipe down my interior but for the first time with Hailey rine More

by linkeesl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Rinehart
Dec 12, 2024 -

Academy CDJR responded

Thank you for your positive review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

December 11, 2024

All service people were very courteous and helpful. Facilities was clean and organized. They were able to diagnose my problem right away. More

by Henry Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Rinehart
Dec 12, 2024 -

Academy CDJR responded

Thank you for your positive review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

December 11, 2024

They take good care of their customers while the cars are in the shop. I appreciate all they done for me. More

by gervaisfrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Rinehart
Dec 12, 2024 -

Academy CDJR responded

Thank you for your review, we appreciate the feedback. If there is anything we can do to earn a 5 star, please let us know!

December 10, 2024

Jordan was in regular contact through the process. However, the tech working the vehicle only checked items that needed service and cleared alerts but failed to resolve the battery light on the dash. More

by mdu6857248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Academy CDJR responded

Thank you for your feedback, and we apologize for the inconvenience caused. We're glad to hear that Jordan kept in regular contact, but we’re disappointed to learn that the issue with the battery light wasn’t resolved and that the diagnosis was not accurate. It’s concerning that the alternator issue was overlooked, especially after it was clearly stated that the alternator had been worked on earlier this year. We’ll review this with our team to ensure better communication and thoroughness moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to address this issue for you. Thank you for your patience.

December 09, 2024

Very efficient, polite, clean, pro. ot. headvised me of a money savings deal for oul changes! Thank you More

by pameostler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Academy CDJR responded

Thank you for your review, we are glad to hear about your 5 star experience. We can’t wait to serve you again!

December 09, 2024

Jordan provided excellent customer service. My vehicle was serviced in a timely manner. Ivwould highly recommended this dealership. More

by NONERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Academy CDJR responded

Thank you for your review, we are glad to hear about your 5 star experience. We can’t wait to serve you again!

December 09, 2024

Got me in the next day, allowed me to have my vechile towed to them, fixed one of my many problems, Awesome Help and Jessr the Mechanic as well More

by SConner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Rinehart
Dec 10, 2024 -

Academy CDJR responded

Thank you for your review, we are glad to hear about your 5 star experience. We can’t wait to serve you again!

December 07, 2024

Great job by their team. Told me what needed serviced, and completed the work when promised. More

by psmith21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Rinehart
Dec 10, 2024 -

Academy CDJR responded

Thank you for your review, we are glad to hear about your 5 star experience. We can’t wait to serve you again!

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