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Academy CDJR - Service Center

Tipton, IN

4.4
287 Reviews
Call Service Center (765) 415-4101
Closed Today
View All Hours

287 Reviews of Academy CDJR - Service Center

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December 19, 2024

Service was great and quick. All issues resolved and back on the road. Well done More

by duplagala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Academy CDJR responded

Thank you for the great feedback! We're so happy to hear that your service was quick and efficient, and that all issues were resolved. It's our goal to get you back on the road as smoothly as possible. We appreciate your trust in us and look forward to assisting you again in the future!

December 19, 2024

I thought an hour and 45 minutes for an oil change and tire rotation was a bit long More

by T7mut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Academy CDJR responded

Thank you for sharing your thoughts. We sincerely apologize for the delay. Our goal is to complete services in a timely manner without compromising quality. We appreciate your patience, and we will be reviewing our processes to improve efficiency and ensure quicker turnaround times in the future. Thank you for bringing this to our attention, and we hope to provide a more streamlined experience if you choose to visit us again.

More
December 19, 2024

Jordan was well prepared and now ce to me and my daughter. The service to my vehicle took longer than it should have. I was there for almost 3 hours More

by dfenn2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Academy CDJR responded

Thank you for sharing your feedback. We're glad to hear that Jordan was well-prepared and provided good service to you and your daughter. However, we truly apologize for the extended wait time. We understand how valuable your time is, and we strive to complete all services as efficiently as possible. Your comments are important to us, and we'll take them into consideration to improve our processes and ensure that future visits are more timely. We hope to have the opportunity to serve you again and provide a better experience.

More
December 19, 2024

If my car has another problem, I will most likely come here again. Convenient to where I'm at as-well. More

by tmullins171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Rinehart
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Dec 20, 2024 -

Academy CDJR responded

Thank you for your great feedback! We're glad to hear that our location's convenience and service have made a positive impression. If your car needs anything in the future, we'll be here and ready to help. We look forward to seeing you again!

December 13, 2024

They are always quick and I like they keep you informed step by step about your vehicle. I wish the coffee was stocked though. More

by jlew7715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Rinehart
Report | Print
Dec 16, 2024 -

Academy CDJR responded

Thank you for your kind review! We're so glad to hear that you appreciate our quick service and step-by-step updates on your vehicle. We also appreciate your feedback about the coffee – we’ll definitely work on keeping it stocked for our customers. We look forward to serving you again soon!

December 12, 2024

We bought our 3rd vehicle this past weekend from Academy. Marcus was awesome!! We try to send business your way. More

by mjmorris20030
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquis "Q" Singleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Rinehart
Report | Print
Dec 12, 2024 -

Academy CDJR responded

Thank you for your positive review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

December 11, 2024

I love this dealership I get the best service and the best deals and I love no matter no matter what service I recieve they vacuum my car and wipe down my interior but for the first time with Hailey rine More

by linkeesl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Rinehart
Report | Print
Dec 12, 2024 -

Academy CDJR responded

Thank you for your positive review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

December 11, 2024

They take good care of their customers while the cars are in the shop. I appreciate all they done for me. More

by gervaisfrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Rinehart
Report | Print
Dec 12, 2024 -

Academy CDJR responded

Thank you for your review, we appreciate the feedback. If there is anything we can do to earn a 5 star, please let us know!

December 11, 2024

All service people were very courteous and helpful. Facilities was clean and organized. They were able to diagnose my problem right away. More

by Henry Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Rinehart
Report | Print
Dec 12, 2024 -

Academy CDJR responded

Thank you for your positive review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

December 10, 2024

Jordan was in regular contact through the process. However, the tech working the vehicle only checked items that needed service and cleared alerts but failed to resolve the battery light on the dash. More

by mdu6857248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Academy CDJR responded

Thank you for your feedback, and we apologize for the inconvenience caused. We're glad to hear that Jordan kept in regular contact, but we’re disappointed to learn that the issue with the battery light wasn’t resolved and that the diagnosis was not accurate. It’s concerning that the alternator issue was overlooked, especially after it was clearly stated that the alternator had been worked on earlier this year. We’ll review this with our team to ensure better communication and thoroughness moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to address this issue for you. Thank you for your patience.

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