Academy CDJR - Service Center

Door lock was not working called up talk to the manager. He got the truck right in. Got it taken care of. Was able to get it back in timely manner. Also Lonus vehicle while we were waiting appreciate your s He got the truck right in. Got it taken care of. Was able to get it back in timely manner. Also Lonus vehicle while we were waiting appreciate your service. More

Had truck towed to dealership Aug 29 spoke with dealership to advise it wasn’t charging. Was told it would be looked at the next day. I called to check on vehicle Sept 4 after holiday. Apparently, dealership to advise it wasn’t charging. Was told it would be looked at the next day. I called to check on vehicle Sept 4 after holiday. Apparently, the truck had not been checked in. Waited a week and was told it was ready since parking brake fault was reset. Dealership failed to hear what complaint was. Picked up vehicle and drive 7 miles to discover battery was still not charging and had to take it back. I use the truck as a service truck and no one let me know my warranty covered a rental. Was told battery would be in on a certain date. As I had to call dealership frequently for status reports I found out the part arrived sooner than expected and would be installed in a couple of days. The time had elapsed and when I called in, I was told vehicle was repaired yesterday. In addition to this, my guess is the dealership is grossly understaffed, incompetent or both! Representatives had me on hold excessively while checking status or said they would call me back right away and never did. End result, the vehicle still does not seem to me to be charging correctly and this day it is at Buttons being checked for the same issue. More

Dealer was difficult to get a hold ( the service writer) Then did not update on what was going on. Had to call multiple times to find out what was going on. Then when truck was completed never received a ca Then did not update on what was going on. Had to call multiple times to find out what was going on. Then when truck was completed never received a call that it had been finished. Was not overall pleased with the service experience. Truck had water pump replaced top core support bolts not tightened at all and truck had a strong smell of antifreeze after pick up because it was not cleaned off after repair. I cleaned and tightened bolt would expect these things to be completed by the service center More

Had vehicle for over 6 weeks. We had to contact them for progress. Asked for someone in charge to call us, no call back. Poor customer service. We had to contact them for progress. Asked for someone in charge to call us, no call back. Poor customer service. More

Dealership so clean and friendly. They are always able to service my jeep quickly, wash it and answer all my questions. They are always able to service my jeep quickly, wash it and answer all my questions. More

I came in because of a major screwup from another dealership! I had gotten an oil change the night before from a different dealership and they didn’t put the Oring on the oil filter correctly which dealership! I had gotten an oil change the night before from a different dealership and they didn’t put the Oring on the oil filter correctly which caused it to leak out all my oil by the time I reached your dealership! Your Service Manager Matt went above and beyond to correct the problem! He and service technician Dean video and documented the complete ordeal which was very helpful for me presenting my case to the other dealership! A Very huge Thank You to Matt and Dean for the job they did and getting me back on the road! They both deserve to be recognized!! Thanks Again, David Kranz More

Using a new system so it took some time to check in, but otherwise was a good visit. otherwise was a good visit. More

Did a great job getting me in and out within a reasonable amount of time. amount of time. More

They performed a tire rotation that I didn't ask for and charged me to do it. I can go to any tire shop and they'll do it for free. I was told by my salesman when ordering the car that if I bought a tonne charged me to do it. I can go to any tire shop and they'll do it for free. I was told by my salesman when ordering the car that if I bought a tonneau cover they'd install it for me for free since they were unable to provide one with delivery. They charged me over $250 to do this service. Main reason I took truck in was because of a problem with my radio. At time of pickup it still wasn't fixed and they weren't about to put in a new radio even though the truck is still under warranty. I'll never go back. they're location isn't the greatest anyway unless you work at Chrysler in Tipton. More

They were very efficient and friendly. I will come here again to receive their professional services. I will come here again to receive their professional services. More