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156 Reviews of Academy CDJR - Service Center
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January 06, 2025
Although Jordan was once again good out communication the real issue was with the service suggestions that came from the repeat visit. After bringing up our Dart at the start of December we had to bring it real issue was with the service suggestions that came from the repeat visit. After bringing up our Dart at the start of December we had to bring it back in since the battery service light indicator was on still when picking up from the 1st attempt at the fix. During the 1st repair and 2nd visits we advised of the alternator was replaced in Spring. During the 2nd visit we were contacted after the Tech reviewed the car to be advised that a new alternator was required. After this was questioned the tech eventually suggested it was an electric part before the alternator that needed fixed for an additional $1,000+. This lead me to question what was actually fixed in the Spring since the errors we had at the start of December were the same as ones we ran into Spring. I was advised that Management and Mopar were reviewing my case on a Tuesday afternoon to see if any discount on the work could be approved. This dragged on with no updates of substance until I called Friday afternoon. I was advised that work suggested was not required and that we needed to put miles on the car to test it. I agreed to this but the earliest the car was going to be available was Monday! As mentioned to Jordan this is a daily driver for my son. I felt no urgency on Academy CDJR part to resolve the issue I entrusted you to handle. With the lack of decisiveness on Academy CDJR's part and Mopar's this provided undue stress due to the lack of professionalism that was expected and not provided! Get the sense that Jordan was playing messenger and the people that needed to make decisions to resolve the issue were lost on what to do! More
by mdu6857248
Verified CustomerEmployees Worked With
January 03, 2025
I was pleased with the friendly service and how clean my vehicle was when returned to me. vehicle was when returned to me. More
by dahoops48
January 03, 2025
New building and very well staffed In the middle of nowhere but excellent service dept nowhere but excellent service dept More
by canam93
January 03, 2025
Nice and friendly employees. Clean environment. Especially the new 2 week old employee named Jordan who drove me home. Very very nice. Clean environment. Especially the new 2 week old employee named Jordan who drove me home. Very very nice. More
by Patty
January 02, 2025
They did a very professional job. They had to find parts for my 2017 chysler 300 got them in fast as they could only took about 1 week. They had to find parts for my 2017 chysler 300 got them in fast as they could only took about 1 week. More
by no20
Employees Worked With
January 02, 2025
Excellent service and price. JP friendly and available. Beautiful facility with friendly people. No complaints! JP friendly and available. Beautiful facility with friendly people. No complaints! More
by sfairbairn
January 02, 2025
Very polite, helpful, made effort to communicate directly with me on status of my vehicle with me on status of my vehicle More
by DJD
Employees Worked With
January 02, 2025
They are so welcoming and efficient. They value customer service. They keep their wait times to a minimum. They value customer service. They keep their wait times to a minimum. More
by gina.curl
Employees Worked With
Other Employees :
Miranda Armstrong
January 02, 2025
I enjoy this dealership because you have a smaller feeling and they don't pressure you to buy. Their service department is awesome as well as their sales and finance department. I will definitely do m feeling and they don't pressure you to buy. Their service department is awesome as well as their sales and finance department. I will definitely do my next leases from Academy in Tipton. More
by LT74MT
Employees Worked With
January 01, 2025
Tend to get great customer service and the vehicle back usually cleaner than I brought them in. However, I noticed my coolant levels and power steering fluids low. Not sure if it’s a process for your deale usually cleaner than I brought them in. However, I noticed my coolant levels and power steering fluids low. Not sure if it’s a process for your dealership to check those but that was something I loved from my other dealership. Something I usually don’t check as I assume it’s done during the inspection process as you usually pay a little higher premium for dealership technicians with the expectation everything is done properly for less stress and worries. I got an email 2 weeks ago asking about my visit. I replied as a courtesy to make you aware and to either explain to me if this isn’t something you perform as routine or just an apology and reassure me it will be addressed for future visits.I got no further correspondence about my service visit. I have 1 prepaid service on 1 vehicle and 2 on the other left to further keep my business. More
by Badshot80
Employees Worked With
