Academy CDJR

They are all about the sale, but they obviously don't want repeat customers. After we decided to buy the car we were told we had to purchase almost $2000 worth of add-ons. The Waypoint GPS was never pu want repeat customers. After we decided to buy the car we were told we had to purchase almost $2000 worth of add-ons. The Waypoint GPS was never put in our name to use. They keep telling us to wait 72 hours for an email from Waypoint and it has yet to come after owning the car for 33 days (792 hours). Waypoint says our VIN is in their system, but that it is still listed as part of the dealership fleet. The general manager told us that is was not transferred because we did not pay for it. He changed his story when we requested that he look up our invoice where it showed we paid for it in full. The vehicle has self-started and alarms go off almost every Saturday since we got the vehicle. We have reached out to the dealership many times and the salesman is clueless and tells us the manager is in a meeting and will call us back. They never call back! When we tried to reach out later in the day to see if they were out of their meeting, we were put on hold and then disconnected after a few minutes. The latest is that we finally spoke to the manager. He wanted us to bring him the car on Saturday and make it go off so they could see what the problem was. If I could make it do I would of already had it fixed. He was going to look into things and call us back in an hour. That was 24 hours ago. NO CALL! At this point I will take it to another dealership as it under warranty! I will never even consider buying another car from them and will advise anyone I know to avoid the dealership as well. More

The entire experience was pleasant. One of my wife's preferences when shopping for a new car is to have a salesperson who is not overdressed and seemingly unapproachable. While perfect One of my wife's preferences when shopping for a new car is to have a salesperson who is not overdressed and seemingly unapproachable. While perfectly dressed for the occasion, Marquis is exactly who made this deal possible with his pleasant demeanor and knowledge of the features during our test drives. More

My car has had nothing but problems since the day i got it! I pay top dollar for something that isnt reliable!! Service still has no idea whats wrong with my car. I have called serval times trying to get a it! I pay top dollar for something that isnt reliable!! Service still has no idea whats wrong with my car. I have called serval times trying to get ahold of adam and they come up with every excuse as to why i cant talk to him and he never calls back! I will never get another car from this dealership More

Jordan and Academy CDJR were awesome to work with. They were very professional and the service for our Jeep were taken care of with thoroughness and quite frankly swiftness. We really appreciate Acade They were very professional and the service for our Jeep were taken care of with thoroughness and quite frankly swiftness. We really appreciate Academy CDJR and we would definitely go back there for any service needs. More

Quick and pleasant experience. The staff was friendly and notified me as soon as my Jeep was finished with the oil change. The staff was friendly and notified me as soon as my Jeep was finished with the oil change. More

Service crew kept us updated on where vehicle was in the queue and answered any questions we had. queue and answered any questions we had. More

Was a good experience and would go back for another vehicle in the future. The lifetime power train warranty is a great addition. vehicle in the future. The lifetime power train warranty is a great addition. More

The service seems to have gone downhill at this dealership. They don't wash your car anymore. There used to be snacks and drinks while you wait they had water. They did a oil change and tire rotati dealership. They don't wash your car anymore. There used to be snacks and drinks while you wait they had water. They did a oil change and tire rotation and didn't even bother to check the tire pressure. More

After having and incident with my car while have an oil change… Matthew was very polite and direct with the plan to fix the damage to my car. The real hero here is Jordon. He made my trip back to the deal change… Matthew was very polite and direct with the plan to fix the damage to my car. The real hero here is Jordon. He made my trip back to the dealership pleasant. He was courteous and made sure everything was complete. He communicated with me during the repair and made sure a courtesy car was available for me. Thank you Jordon. More

Best gentleman in svc I have health with will always go back thanks again guys back thanks again guys More