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Academy CDJR

Tipton, IN

Overview
Employees
Reviews
Vehicles
4.4
193 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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6002 W Field Dr

Tipton, IN

46072

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Showing 193 reviews

December 19, 2024

Service was great and quick. All issues resolved and back on the road. Well done More

by duplagala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Academy CDJR responded

Thank you for the great feedback! We're so happy to hear that your service was quick and efficient, and that all issues were resolved. It's our goal to get you back on the road as smoothly as possible. We appreciate your trust in us and look forward to assisting you again in the future!

December 19, 2024

I thought an hour and 45 minutes for an oil change and tire rotation was a bit long More

by T7mut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Academy CDJR responded

Thank you for sharing your thoughts. We sincerely apologize for the delay. Our goal is to complete services in a timely manner without compromising quality. We appreciate your patience, and we will be reviewing our processes to improve efficiency and ensure quicker turnaround times in the future. Thank you for bringing this to our attention, and we hope to provide a more streamlined experience if you choose to visit us again.

December 19, 2024

Jordan was well prepared and now ce to me and my daughter. The service to my vehicle took longer than it should have. I was there for almost 3 hours More

by dfenn2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Academy CDJR responded

Thank you for sharing your feedback. We're glad to hear that Jordan was well-prepared and provided good service to you and your daughter. However, we truly apologize for the extended wait time. We understand how valuable your time is, and we strive to complete all services as efficiently as possible. Your comments are important to us, and we'll take them into consideration to improve our processes and ensure that future visits are more timely. We hope to have the opportunity to serve you again and provide a better experience.

December 19, 2024

I had an appointment scheduled for 10:00 for an oil change and rotation on my RAM here at Chariot Automotive Group and here it is almost 2 hours later and it is still not finished. I'm not the only unh More

by steelejarrell
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haley Rinehart
Report | Print
Jan 02, 2025 -

Academy CDJR responded

Thank you for taking the time to share such detailed feedback. We are truly sorry for the experience you've had with both the delay and the issues surrounding your service. It’s clear we did not meet your expectations, and we understand your frustration. Your comments about the scheduling and service delays are taken seriously, and we will review our staffing and procedures to prevent this from happening again. We sincerely hope you will reconsider and allow us the opportunity to restore your trust in our service department. Thank you again for your valuable feedback.

December 19, 2024

It took 3 weeks to change an alternator generator and for someone who works on equipment for a living I can understand parts are sometimes hard to get but not that long More

by unknown4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haley Rinehart
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Jan 02, 2025 -

Academy CDJR responded

Thank you for sharing your experience. We sincerely apologize for the extended delay in replacing the alternator generator. We understand your frustration, especially as someone who works with equipment. While parts availability can sometimes be unpredictable, we agree that a three-week wait is far too long, and this is not the level of service we aim to provide. Your feedback is invaluable, and we will review our processes to ensure we handle parts more efficiently in the future. We appreciate your patience and hope to provide a quicker and more seamless experience should you choose to work with us again.

December 16, 2024

Everyone is extremely friendly and the whole process was seamless! Would highly recommend to anyone I know. More

by nikkikeg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Arredondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue (JP) Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Academy CDJR responded

Thank you for your wonderful review! We're so glad to hear that you had a seamless experience and felt well taken care of by our friendly team. Your recommendation means a lot to us, and we truly appreciate your trust. We look forward to serving you again in the future!

December 13, 2024

They are always quick and I like they keep you informed step by step about your vehicle. I wish the coffee was stocked though. More

by jlew7715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Rinehart
Report | Print
Dec 16, 2024 -

Academy CDJR responded

Thank you for your kind review! We're so glad to hear that you appreciate our quick service and step-by-step updates on your vehicle. We also appreciate your feedback about the coffee – we’ll definitely work on keeping it stocked for our customers. We look forward to serving you again soon!

December 12, 2024

Marquis 'Q' Singleton was amazing. He was very professional and informative about my new vehicle. The General Manager knew how I was when I arrived and greeted me immediately. I would More

by lindageorge317
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Arredondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquis Singleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Rinehart
Report | Print
Dec 16, 2024 -

Academy CDJR responded

Thank you for your amazing feedback! We're thrilled to hear that Marquis 'Q' Singleton provided you with professional and informative service and that our General Manager made you feel welcome right away. Your recommendation means the world to us, and we're so glad you had a great experience with the Academy CDJR team. Enjoy your new vehicle!

December 12, 2024

Great crew and they fixed my windshield in timely manner. Just appreciate all of them. More

by warnermilton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Arredondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue (JP) Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Academy CDJR responded

Thank you for your kind words! We're so glad our crew could take care of your windshield promptly. Your appreciation means a lot to us, and we’re here whenever you need us!

December 12, 2024

We bought our 3rd vehicle this past weekend from Academy. Marcus was awesome!! We try to send business your way. More

by mjmorris20030
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquis Singleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Rinehart
Report | Print
Dec 12, 2024 -

Academy CDJR responded

Thank you for your positive review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

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