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Academy CDJR

Tipton, IN

Overview
Employees
Reviews
Vehicles
4.4
191 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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6002 W Field Dr

Tipton, IN

46072

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Showing 191 reviews

January 01, 2025

Tend to get great customer service and the vehicle back usually cleaner than I brought them in. However, I noticed my coolant levels and power steering fluids low. Not sure if it’s a process for your deale More

by Badshot80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Academy CDJR responded

Thank you for taking the time to share your feedback. We’re glad to hear that you typically receive great customer service and that your vehicle is returned cleaner than when it came in. However, we deeply apologize for the oversight regarding your coolant and power steering fluid levels. We completely understand your expectations when visiting a dealership, and we agree that these checks should be part of the routine inspection process. We also apologize for not following up on your email. You should have received a timely response, whether to explain the process or to offer reassurance about future visits. This is not the level of service we aim to provide, and we will be reviewing our communication processes to ensure this doesn’t happen again. If something arises, please email matt.murphy@drivechariot.com and adam.arredondo@drivechariot.com with any issues! We truly value your business and will make sure your remaining prepaid services are handled with the care and attention you expect. Thank you again for your constructive feedback, and we hope to continue serving you with improved service moving forward.

January 01, 2025

3rd time in for oil change and tire rotate. Set up for vac and wash. Waited over two hours and car brought to me withiut wash and vac after being told 30 min prior they were almost done. 2nd ti More

by gordon.stevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Academy CDJR responded

Thank you for taking the time to share your experience. We sincerely apologize for the repeated issues you’ve faced with your oil change, tire rotation, and the additional services you requested. It’s unacceptable that your vehicle was not returned as promised, and that you had to follow up to ensure the requested services were completed. This is not the level of service we strive to provide, and we understand your frustration. We will be addressing these concerns with our service department to ensure better communication and follow-through in the future. Your feedback is important, and we are committed to improving both our service and leadership to prevent this from happening again. We appreciate your patience and hope to have the opportunity to provide a more positive experience for you moving forward.

December 30, 2024

Unprofessional, not respectful of appointment times or the time of their customers, unclear on problems that arise during service More

by juliat74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Amburgey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Academy CDJR responded

Thank you for your feedback. We sincerely apologize for the unprofessional experience you had with our service department. We understand how frustrating it can be when appointment times aren’t respected, and when communication is unclear. This is not the level of service we strive to provide, and we deeply regret that we did not meet your expectations. We take your comments seriously and will work to improve our scheduling, communication, and overall professionalism. Your time is valuable, and we will make every effort to ensure a more efficient and respectful experience in the future. Thank you for bringing these issues to our attention.

December 30, 2024

Friendly staff & quick check ins & updates. Staff would update on the service as work progressed More

by Jay1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Amburgey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 30, 2024

This was the best experience I've ever had at a service appt! They were very friendly and courteous of my time and made me feel very comfortable while keeping me up to date on the process! Highly recommend More

by johnsonfam1150
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Russell
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December 29, 2024

Fast and efficient work at a reasonable price. Clean and comfortable waiting area. Polite folks! More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 26, 2024

Thank you Helpful, kind & courteous. Thank you for servicing my vehicle in a timely manner. Happy holidays! More

by chadwdockter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Academy CDJR responded

Thank you for your kind words! We're so glad to hear our team was helpful, kind, and courteous while servicing your vehicle promptly. We appreciate your trust in us and wish you a wonderful holiday season!

December 26, 2024

Management here knows the add ons (gps, flashing brake light etc.) is a scam. I feel bad for your sales people, having to surprise people with the extra cost. Don't put all the "mission statement" stuff o More

by michaele12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Arredondo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue (JP) Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Abanoub Boles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marquis Singleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Evans
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Jan 02, 2025 -

Academy CDJR responded

Thank you for sharing your feedback. We are sorry to hear about your negative experience with the added costs for add-ons. Transparency and honesty are extremely important to us. We appreciate your acknowledgment of Q for his efforts in saving the deal, and we will make sure to continue working towards providing a more straightforward and transparent experience for all customers. Your feedback is invaluable, and we hope to regain your trust moving forward.

December 24, 2024

Courteous and fixed issue. Kept us informed. Will use again in the future if we have problems. More

by sdborden88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Academy CDJR responded

Thank you for your feedback! We're glad to hear that our team was courteous, resolved the issue, and kept you informed throughout the process. We appreciate your trust and look forward to assisting you again in the future!

December 23, 2024

Helpful, kind & courteous. Thank you for servicing my vehicle in a timely manner. Happy holidays! More

by debbrv1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ms Rinehart
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Dec 26, 2024 -

Academy CDJR responded

Thank you for your kind words! We're glad to hear our team was helpful, kind, and courteous while servicing your vehicle promptly. Wishing you a joyful and happy holiday season!

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