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Academy CDJR

Tipton, IN

Overview
Employees
Reviews
Vehicles
4.4
189 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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6002 W Field Dr

Tipton, IN

46072

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Showing 189 reviews

January 03, 2025

Nice and friendly employees. Clean environment. Especially the new 2 week old employee named Jordan who drove me home. Very very nice. More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Amburgey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 03, 2025

I was pleased with the friendly service and how clean my vehicle was when returned to me. More

by dahoops48
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Amburgey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2025

I enjoy this dealership because you have a smaller feeling and they don't pressure you to buy. Their service department is awesome as well as their sales and finance department. I will definitely do m More

by LT74MT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Amburgey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2025

Very polite, helpful, made effort to communicate directly with me on status of my vehicle More

by DJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2025

They did a very professional job. They had to find parts for my 2017 chysler 300 got them in fast as they could only took about 1 week. More

by no20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Amburgey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2025

They are so welcoming and efficient. They value customer service. They keep their wait times to a minimum. More

by gina.curl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Amburgey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miranda Armstrong
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January 02, 2025

Excellent service and price. JP friendly and available. Beautiful facility with friendly people. No complaints! More

by sfairbairn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue (JP) Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Amburgey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 01, 2025

The second we arrived we were treated like kings and the work was performed as promised. More

by Chad Newcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Amburgey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 01, 2025

Tend to get great customer service and the vehicle back usually cleaner than I brought them in. However, I noticed my coolant levels and power steering fluids low. Not sure if it’s a process for your deale More

by Badshot80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Academy CDJR responded

Thank you for taking the time to share your feedback. We’re glad to hear that you typically receive great customer service and that your vehicle is returned cleaner than when it came in. However, we deeply apologize for the oversight regarding your coolant and power steering fluid levels. We completely understand your expectations when visiting a dealership, and we agree that these checks should be part of the routine inspection process. We also apologize for not following up on your email. You should have received a timely response, whether to explain the process or to offer reassurance about future visits. This is not the level of service we aim to provide, and we will be reviewing our communication processes to ensure this doesn’t happen again. If something arises, please email matt.murphy@drivechariot.com and adam.arredondo@drivechariot.com with any issues! We truly value your business and will make sure your remaining prepaid services are handled with the care and attention you expect. Thank you again for your constructive feedback, and we hope to continue serving you with improved service moving forward.

January 01, 2025

3rd time in for oil change and tire rotate. Set up for vac and wash. Waited over two hours and car brought to me withiut wash and vac after being told 30 min prior they were almost done. 2nd ti More

by gordon.stevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Academy CDJR responded

Thank you for taking the time to share your experience. We sincerely apologize for the repeated issues you’ve faced with your oil change, tire rotation, and the additional services you requested. It’s unacceptable that your vehicle was not returned as promised, and that you had to follow up to ensure the requested services were completed. This is not the level of service we strive to provide, and we understand your frustration. We will be addressing these concerns with our service department to ensure better communication and follow-through in the future. Your feedback is important, and we are committed to improving both our service and leadership to prevent this from happening again. We appreciate your patience and hope to have the opportunity to provide a more positive experience for you moving forward.

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