ALM Kia South

Quality of work was very poor. After alignment work was supposed to be done, the undercover of vehicle fell off while driving and found that it it was not secured back with screws. After alignment work was supposed to be done, the undercover of vehicle fell off while driving and found that it it was not secured back with screws. We contacted Eric and he told my wife that people make mistakes and tried to downplay it. She was out of town and felt insecure of whatever work was done but could not return to shop. Rear brake light was replaced but not installed fully and was still not working. Another dealership in Alabama had to assist and secured it properly. This is totally unacceptable. There should’ve been quality checks before letting vehicle leave. Smiles and all on the front end mean nothing if the work is poor. More

I can't even begin to explain everything wrong about my experiences with this Kia. All I can say is the turn around for employees is INSANE. And my experience with Kia prior to this location has always bee experiences with this Kia. All I can say is the turn around for employees is INSANE. And my experience with Kia prior to this location has always been good. Now? I will never own another Kia again. More

Thank you Jeremiah! ! I appreciate you for taking your time and working with me!! Wish you the best!! ! I appreciate you for taking your time and working with me!! Wish you the best!! More

Fast, friendly service. Got my oil change done quickly and professionally. Highly recommend this dealership! Got my oil change done quickly and professionally. Highly recommend this dealership! More

Raheem was a great experience. He was very welcoming and made my purchase delightful. He is the reason I purchased the car before my planned schedule. He was very welcoming and made my purchase delightful. He is the reason I purchased the car before my planned schedule. More

Chris Davenport was amazing sales person he was big on communication all through the process and very helpful with information communication all through the process and very helpful with information More

Customer service was Amazing! As a woman who went to the dealership by herself, I didn’t feel pressure to make any decisions right then and there. And I was able to get EXACTLY wh As a woman who went to the dealership by herself, I didn’t feel pressure to make any decisions right then and there. And I was able to get EXACTLY what I came for and a good deal. More

This dealership scammed us and forged our signature on a car loan agreement. We originally agreed to a certain loan term, only to find out after the fact that they secretly added 18 more months to the loan— car loan agreement. We originally agreed to a certain loan term, only to find out after the fact that they secretly added 18 more months to the loan—without our consent. When we confronted them about the unauthorized changes, not a single manager picked up the phone or returned our calls. It’s clear they were dodging accountability and hoping we wouldn’t catch on. This is fraudulent, unethical, and downright predatory. Never again will I buy a car from this place. Do yourself a favor and take your business elsewhere More

I didn’t receive the courtesy wash for my car when I brought it in for an oil change. I wasn’t informed when my car was ready so I sat and waisted unnecessary time. brought it in for an oil change. I wasn’t informed when my car was ready so I sat and waisted unnecessary time. More

Technician was knowledgeable and very helpful on the vehicle. He even showed me features I wasn’t aware if vehicle. He even showed me features I wasn’t aware if More