ALM Hyundai West - Service Center

Great customer service. Nice waiting room. I was greeted in very friendly way. I will return! Nice waiting room. I was greeted in very friendly way. I will return! More

Don’t go here to get your recalls done. My vehicle was fixed a month ago, but then I had to go back to make sure they did it right. They still don’t know if the recall was completed properl My vehicle was fixed a month ago, but then I had to go back to make sure they did it right. They still don’t know if the recall was completed properly and I’m waiting to hear back. They are very disorganized. More

Service was not done as they claimed I used all my complimentaries up. NOT TRUE complimentaries up. NOT TRUE More

I couldn’t get any of the items still under warranty looked after. They said that I would have to leave my car and that it week take about a week or more before they could get to it. looked after. They said that I would have to leave my car and that it week take about a week or more before they could get to it. More

This dealership should have service man that should perform their job that the customer requested. I had an issue with serviceman (OJay/Osha) not rotating my tires as I requested. I noticed they did no perform their job that the customer requested. I had an issue with serviceman (OJay/Osha) not rotating my tires as I requested. I noticed they did not rotate my tires after receiving my paperwork telling me everything was done and fine with my vehicle. I go back into the dealership and ask for them to rotate my tires as I requested. I’m standing at the cashier’s window and here comes OJay/Osha stating that my tires doesn’t need to be rotated because it will be dangerous due to the tread level. I told him that I received paperwork stating everything was fine and I always get my tires rotated with my oil changes so I can have longer lifetime on my tires due to me driving so far to and from work. OJay/Osha rolled his eyes at me like I didn’t know what I was talking about. I requested for a manager. Raegan Bolden was the manager on duty at the time. She went to OJay/Osha and told him to rotate my tires. I walked back outside to my car and then OJay/Osha and Rodney came out and Rodney remeasured the tire tread and said it was okay for my tires to be rotated. Meanwhile, I had already called my husband on the cell phone and told him about the situation and gave the phone to OJay/Osha for my husband to speak with him. Rodney was more professional and kind. Rodney took care of the rotating the tires for me. This is the second time that I have bought my car in for service and scheduled tire rotation with my oil change and it didn’t get done. This is laziness from the service man not doing their job. No telling how many other cars this has happened too and the owners didn’t not notice. I was initially told that everything was fine with my vehicle and the service was not done. More

My adviser services was great she listened to my needs and let me know what’s going on while I was waiting for the service done. and let me know what’s going on while I was waiting for the service done. More

The maintenance, parts and vehicle pairs have become too expensive at the Hyundai dealership (Service Dept.) expensive at the Hyundai dealership (Service Dept.) More

The service and professionalism at this location is outstanding, The wonderful staff at thiis location help and explain everything in detail, Ms.Raegan, Mr. Jameel and Ms. Raushanah Williams. My visit outstanding, The wonderful staff at thiis location help and explain everything in detail, Ms.Raegan, Mr. Jameel and Ms. Raushanah Williams. My visit was for wheel allignment and oil change, Ms. Raushanah walk me through the paper work, and explained each task in detail. My experience was great. I will like to see another ALM Hyundai in the Covington 30014. Thanks Great job. More

The service advisors are stellar! Top of line service from write up to checkout! Dealership is NOTHING without the amazing Service Advisors ! Top of line service from write up to checkout! Dealership is NOTHING without the amazing Service Advisors ! More

Long story, she said he said situation and my opinion won't be addressed, The word of the employee will be revered. won't be addressed, The word of the employee will be revered. More