Back

ALM Hyundai West - Service Center

Lithia Springs, GA

4.1
287 Reviews

287 Reviews of ALM Hyundai West - Service Center

Sort by
June 25, 2025

Jameel Smith is remarkably helpful. and efficient. He guided me through my service appointment and even brought my Hyundai Kona to me after the service was complete. Everyone was polite More

by thomasdainty900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raegan Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jameel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Homer and Ron.
June 23, 2025

Service was great A big cheer for Ms. Williams & her crew she is excellent bhapoy More

by churchillwinston146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Good energy as soon as I pulled up the car. Fast and efficient experience service providers were very helpful and accommodating. More

by feliciahercule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Nesbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fray Banti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandela Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Barker Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raegan Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jameel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

My car has been in shop going over 6 months no communication with me about when I will have back. More

by ldionne
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jameel Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2025

Friendly staff. No one tried to upsell on more work on the car that didn’t really need to be done. Professional. In and out fairly quickly. More

by vlias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raegan Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jameel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

I have not used a real dealership for my servicing for decades. Decided to use this dealership as I had a new to me Hyundai Tucson and wanted to keep it a long time. I am so pleased with every person I en More

by BARRYEVANRUSS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raegan Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jameel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

The service technician told my wife our car did not need an oil filter to be changed with an oil service. That is cutting corners and should be discouraged from ever being stated again. More

by aasaunders0
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
N/A
Jun 02, 2025 -

ALM Hyundai West responded

Thank you for your feedback. We take matters like this seriously and appreciate you bringing it to our attention. I’d like the opportunity to speak with you directly to ensure this is addressed properly and that your concerns are resolved. Please contact me at 678-235-5698 at your earliest convenience. Sincerely, Raegan Bolden Customer Relations Manager

May 26, 2025

They had my car ready in the time promised. The waiting room was comfortable. It was obvious that customer service is very important because the staff was very polite and courteous. It was refr More

by janinaparrish9
Service Time
Recommend Dealer
Yes
Employees Worked With
Czaria Reid
May 26, 2025

I had a wonderful first experience at this dealership, very friendly people and my service person Czaria Reid was outstanding!!! More

by ladylackey2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Czaria Reid, was exceptionally wonderful!!!
May 25, 2025

They want me to make an appointment to get the oil changed in my car. I try to make the appointment , they can not get it straight. After I get the oil changed they call to find out if I need to resch More

by rs5sck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oumou Ly
2.0
This rating includes all reviews, with more weight given to recent reviews.
1
...