ALM Hyundai West - Service Center

It is a very long wait for a basic tire rotation and oil and filter change. I dread coming to this location. and filter change. I dread coming to this location. More

I could write a book. ..but I'll try to keep it a short as possible. GOOOD GAAAAAAWD do NOT....repeat DO NOT go to this dealership. I actually drove all the way to Twin Cit ..but I'll try to keep it a short as possible. GOOOD GAAAAAAWD do NOT....repeat DO NOT go to this dealership. I actually drove all the way to Twin Cities Hyundai in Knoxville to purchase our Hyundai Tucson Hybrid (a REAL dealership) and got a MUCH better deal. Fast forward to having issues with the AC last Fall. Brought it in to ALM service department. They can't find the issue and suggest WAITING UNTIL SPRING. I can't believe it, but that's what I did. Now it's Spring and brought it back. They kept it a day and told us they figured it out and ordered a part that would be in in a couple days. We gave them a week to make sure, and then called to see if it arrived. "Ummmmm we don't have any way to confirm if the part came in or not". Are you kidding me? Do we bring the car or not? Talked to Anthony the service manager. After a while he says they have the part, bring the car and it will be 3,4, or 5 hours to fix and should be done by the end of the day. The NEXT MORNING, haven't heard anything. We call and they tell us they need to order ANOTHER part (AC compressor which would be one of the FIRST things to check) and it will be 3 or 4 more days. I tell them Anthony offered us a loner car the day before, but since it was supposed to be a few hours we decided not to, BUT NOW since it will be 3 or 4 more days, we need one. They put me on hold. 10 minutes later it hangs up. I call back. A DIFFERENT girl answers and says she'll check about getting us a loner. I wait 10 minutes at home. Still on hold. Decide to start driving from Villa Rica to the dealership in Lithia Springs. Still on hold. Keep driving. Still on hold. STOP AND HAVE LUNCH! Still on hold. Continue to dealership. Still on hold. I walk in and ask to see the dealership manager. Still on hold. None available and service manager Anthony is off for the day too. I walk back to service and hold up my phone in the air STILL PLAYING THEIR ON-HOLD MUSIC and hour and eleven minutes later! Stunned looks from the clueless. I said "Gimme my fing car". That's the short version. There's other details but suffice it to say we will go ANYWHERE else but ALM for this fix. If incompetency was a skill they'd be Gold medaling at the Olympics. I would not trust them to put on a valve stem cap. More

Very good dealership and their service center I’m never had any problems getting my car there getting worked on it Myself and getting it back in a sufficient time I would highly recommend their service cen had any problems getting my car there getting worked on it Myself and getting it back in a sufficient time I would highly recommend their service center More

Trustworthy and honest employees They seem to treat all customers with the greatest respect when it comes,to their vehicles. customers with the greatest respect when it comes,to their vehicles. More

I don’t know what y’all done between last year and this year but it’s like a whole new different place and the people are so much more courtesy to you and I actually feel really good about going there with year but it’s like a whole new different place and the people are so much more courtesy to you and I actually feel really good about going there with my car More

I had good service today. I was told that my wait might be long since they were servicing a lot of cars, but it didn't seem that long at all. I was told that my wait might be long since they were servicing a lot of cars, but it didn't seem that long at all. More

I had a great experience today at ALM Hyundai. I needed an oil change and had to be somewhere afterward. They got me in and out in a reasonable time, and the customer service was superb! I needed an oil change and had to be somewhere afterward. They got me in and out in a reasonable time, and the customer service was superb! More

I went to get serviced today. i was serviced by this sweet & and very kind man name Lamont Smith. i just want to thank him for his service today. i was serviced by this sweet & and very kind man name Lamont Smith. i just want to thank him for his service today. More

Great customer service and fast. Never a problem with them. Appreciate the dedication and attention to detail. Never a problem with them. Appreciate the dedication and attention to detail. More

I have been really happy with the service at ALM recently. Went in for an oil change & Raushanah was so amazing ! She was thorough, warm, welcoming & asked helpful questions. She really made sure i recently. Went in for an oil change & Raushanah was so amazing ! She was thorough, warm, welcoming & asked helpful questions. She really made sure i felt comfortable throughout the whole experience. More