ALM Gwinnett

I've never had such a pleasant car-buying experience This is the first time I've bought from ALM. I've always bought from either a dealer or a private seller. Well, I'm so glad I stumbled on these gu This is the first time I've bought from ALM. I've always bought from either a dealer or a private seller. Well, I'm so glad I stumbled on these guys. I had done my research and their prices couldn't be beat. And they were fair and decent to deal with both before and after the sale. My sales agent was Theo Dasher. He's the reason I'll be back. He was patient, knowledgeable, low pressure, thorough, kind and decent. He was a class act all around. With ALM, you won't have to dread the used car buying experience. All of my future car buying experiences will START at ALM. (Ok, so I guess I do have just one complaint: The music in the showroom was too loud. Tone it down for an even better customer experience. That's a minor detail in the scheme of things.) More

Very Understanding Helpful I was very pleased with the quality of service I received. I drove 3 hours for the car I wanted and Mack an Theo worked really hard and I drove off th I was very pleased with the quality of service I received. I drove 3 hours for the car I wanted and Mack an Theo worked really hard and I drove off the lot the same day. Thanks guys ! More

Nice people, GREAT selection and prices and financing!! I first looked online and noticed that their prices were several thousand dollars below everybody else's comparable cars. They had a huge selection o I first looked online and noticed that their prices were several thousand dollars below everybody else's comparable cars. They had a huge selection of the kind of car we were interested in. Their reviews were great. I knew I had to check them out!! Will, the salesman, was patient and not pushy, at all!!! Mack, (his supervisor), actually brought us lunch at lunch time!! (We didn't ask for this). Ray, (in finance) got us cheaper financing than we could get at our own credit union!! WOW!!! I AM impressed!!! I will be looking them up again for my next car!! Thanks guys!!!!!! More

Great buying experience Mack and all his sales staff was knowledgeable, Accomdating, patient and friendly.My best car buying experience thus far They've been got me the veh Mack and all his sales staff was knowledgeable, Accomdating, patient and friendly.My best car buying experience thus far They've been got me the vehicle I wanted and even beat my credit union interest rate..If you are looking for no pressure sales , patient sales staff.Go see the guys @ ALM of Gwinnett. More

Accura MDX I reached out to Sunny over internet/email before meeting him in person at Atlanta, GA ( I am 3 hour drive away from this dealer). He is a very knowle I reached out to Sunny over internet/email before meeting him in person at Atlanta, GA ( I am 3 hour drive away from this dealer). He is a very knowledge person and overall the experience was pleasant in the dealings and the purchase process of the vehicle. He spent considerable time in explaining the terms and underlying terms. He also addressed all the concerns and issue we brought to his notice before the final transaction. I would highly recommend Sunny ! More

If you wanna buy a car I would recommend ALM Gwinett! I really appreciate Sunny Tariq and finance manager Brian for the help purchasing my Mercedes Benz! They are doing really good job! And I will recomme I really appreciate Sunny Tariq and finance manager Brian for the help purchasing my Mercedes Benz! They are doing really good job! And I will recommend this dealership for all of my friends who wants to buy a car! Thank you guys! More

Outstanding Customer service Sunny in sales and Kelepha in finance was outstanding. I love how they was dedicated to my needs in purchasing my car from them. I would definitely re Sunny in sales and Kelepha in finance was outstanding. I love how they was dedicated to my needs in purchasing my car from them. I would definitely recommend them to my friends and family. I will be doing business with them in the future for my next car purchase. I really enjoyed this car buying experience. They made it real easy for me. As a customer, that's all you ask for. Great service and a great team. More

Hung up the phone on me! After almost a week of no response from a salesman (Chris) I was working with over the phone, I called back a third time to merely request my credit r After almost a week of no response from a salesman (Chris) I was working with over the phone, I called back a third time to merely request my credit report the dealership ran. The gentleman who answered the phone, kindly educated me that it was illegal to make copies and email reports. He apologized for the other salesman who wasn't returning my phone calls, and I responded "its ok, you've just lost a sale." He responded "Now you're being disrespectful" and he hung up the phone before I could explain that I'd found a vehicle over the weekend and that Chris was just a little slow. Once he found out that I was no longer a potential customer - his entire mood changed. This is why car shopping sucks. I run my own business and understand customers' frustrations, and as an owner, you always do your best to assist them. Because they may not be a customer now, but they could be in the future. AND ITS ALL ABOUT RELATIONSHIPS. *Chris was just slow (forgivable). The guy that answered the phone should have better re pour with customers. Personally, I wouldn't recommend this dealership to anyone based on this experience with him. Professionally, management needs to better train their salespeople that answer the phone. More

Luiz Gestal is the BEST ! I found the 2012 BMW on line. Traveled from Buffalo, NY to see the car. I delt with Luiz Gestal from the start. He is absolutely amazing. We purchas I found the 2012 BMW on line. Traveled from Buffalo, NY to see the car. I delt with Luiz Gestal from the start. He is absolutely amazing. We purchased the car and honestly Luiz made the whole process a breeze. He was truly a buyers advocate. Three weeks later he gave us a call to see how the vehicle was doing, truly a wonderful sales person. He is the only one we will buy our next vehicle from. More

Great Experiencce Sunny in sales and Kelepha in finance made the car buying process streamlined and enjoyable. After visiting other many other dealerships in the North Sunny in sales and Kelepha in finance made the car buying process streamlined and enjoyable. After visiting other many other dealerships in the North Atlanta area no one provided service as well as these guys. The deal was fair and negotiable. I would definitely recommend this dealership and plan to shop here for my next vehicle service. It's a huge car lot with many options. More