ALM Ford Marietta

Although nobody likes spending money on repairs it's something that is necessary. They staff informed me frequently on what was going on with my vehicle and assured me it was in the hands of senior tech something that is necessary. They staff informed me frequently on what was going on with my vehicle and assured me it was in the hands of senior technicians. They offered a shuttle to get to and from work whenever needed and the driver (I didn't catch his name) was quite funny! I recieved the card that asked to rate he dealership from Emily Blackmon (she had stapled her business card to it) the cashier. Overall it was a wonderful friendly experience and I will continue to have my vehicle serviced at Team Ford. More

Derek Cates was not at first able to find the type/price of used truck that we were looking for in his inventory. He searched other venues and found several but we didn't choose them. We later found what of used truck that we were looking for in his inventory. He searched other venues and found several but we didn't choose them. We later found what we were looking for else where, at the same time Derek found the same truck but it was slightly older with more milage but was more expensive. We told him about the other truck we found and he got the price much lower. We ended up with the exact used truck we were looking for at a great price. Derek was never pushy nor did he act like a typical car sales person. He seemed truly interested in our needs and found what we were looking for. More

Derek was great! He was very helpful and easy to work with and really listened to what I was looking for. He was able to get me exactly what I wanted and I didn't feel pressured at all. I would definitel with and really listened to what I was looking for. He was able to get me exactly what I wanted and I didn't feel pressured at all. I would definitely recommend them and will go there for anything I need in the future. More

Derek worked with me and finance person for a long time. Might be buyer's remorse but I feel a paid too much for the vehicle but ultimately that was my decison. Derek is the kind of Salesperson you want to Might be buyer's remorse but I feel a paid too much for the vehicle but ultimately that was my decison. Derek is the kind of Salesperson you want to work with, he is very patient and knows all about all of the Models which impressed me. When I needed service for a defect in the car's interior the Service Dept. was fast and efficient, I can't remember his name but he really helped me and even got me a ride back and forth to the Dealership. More

Overall it was a good purchasing experience. I probably could have haggled for a little cheaper price, but the terms were well within my budget and Derek was an extremely helpful sales person without being could have haggled for a little cheaper price, but the terms were well within my budget and Derek was an extremely helpful sales person without being pushy which was worth a lot in my opinion. On a subsequent service call to fix a stuck warning light. The Service manager was very helpful and provided a loaner car which not every dealer will do. More

Derek was able to offer several options in order to make the deal happen. He was friendly and knowlegeable about the industry and the vehicle i was purchasing. If i were to buy another vehicle, I would pr the deal happen. He was friendly and knowlegeable about the industry and the vehicle i was purchasing. If i were to buy another vehicle, I would prefer to work with Derek. I also didn't feel too pressured the way many people feel when trying to buy a car thanks to Derek. More

Dropped my vehicle off, 2008 Ford Escape, 25,000 miles Dropped my vehicle off, 2008 Ford Escape, 25,000 miles off to have the GPS system repaired, windshield spraying device and to check out my transmiss Dropped my vehicle off, 2008 Ford Escape, 25,000 miles off to have the GPS system repaired, windshield spraying device and to check out my transmission. The parts for the GPS and windshield sprayer had arrived. I dropped it off on May 11th. I get a phone call on the 13th informing me that nothing on their computer system had come up with a fault in the transmission system. I explained what good is it to have a 4WD vehicle if you can't even back up a paved hill, with two passengers. I got the well we can't replicate the error speech. I then said, I am out of town for a graduation, like I told you when I dropped it off on Wednesday and will pick it up on Monday. I go in Monday to pick up my vehicle, made an issue with the assistant service manager over the way I had been treated to this point. So he has it "washed" for me - and then they pull it up. I get in and drive outside the building - no radio or GPS is working. I drive straight around and back into the service bay. I inform the assistant manager that the GPS/radio system doesn't work. He then has to "test drive" it with me in it - I had all I could do to contain my laughter and sarcarsim. He hit the same buttons in the same sequence and got the same results. We walked back in and then I couldn't help but say "can you believe what I tell you now?" Here is the other kicker with this dealership - if you have anything electronically with radio of GPS -they have one guy who only works on Tuesdays and Thursdays between noon and two pm. I get no offer of a rental car or anything for compensation for the amount of time my vehicle is in the shop. Better yet, they keep making the same guy I complained about call me. Thursday, May 19th, I finally get my vehicle. The Service Manager is all apologetic and then comes off like they did me a favor by replacing the GPS system/radio. I told him during the test drive, at least more is working when I leave then when I brought it in. I sat down in his office and gave him a play by play of how badly this transaction had transpired. I further said, would this be acceptible for one of your family members - he says No. I said - that's my point - this has been very unacceptable. He concludes our discussion by writing on the back of business card giving me a free oil change. It goes to show how clueless he is, 1) assuming I will be back to that delearship and 2) I have a service package - so he has not done his homework on my account. More

I walked in saying that I was shopping around for a used mustang convertible. Sied said that they did not have one available and had me set down and fill out some papers and they could locate me one. I fill mustang convertible. Sied said that they did not have one available and had me set down and fill out some papers and they could locate me one. I filled out everything and he gave me a keys and told me to go take and hardtop they had on the lot for a test drive. He also asked for my keys to my car. I took the car around the block and it was ok but not what I was looking for but he already knew that. I went back and he is asking how i like the car and i tell him. Then he goes on about how he as worked up a deal and the payment will be ect. I don't want they car. He says this is what they have and the deal is worked out so what is the problem. Then they loose my keys. I took me an hour to get out of there all the time being bullied by the sales and management into a car i did not want in the first place. I went to Greene Ford in Gainesville and found an awesome deal on a 2010 Mustang Covetable. More

I knew what I was looking for when I came to Team Ford and Ty Tucker made sure I got it and the finance Department and Ty worked hard to get my Payments where I needed them to be. This is the second Esca and Ty Tucker made sure I got it and the finance Department and Ty worked hard to get my Payments where I needed them to be. This is the second Escape I have purchased from Team Ford and will be coming back for my future automobile purchases. I have dealt with other dealers that were high pressuring me into cars that I did not want but my whole experience here was positive. Great people and customer service to match. More