ALM Ford Marietta

We had previously purchased from TEAM Ford and had a great experience and returned to purchase my new F-350. Although the exact vehicle I wanted was not on the lot, they let me test drive one just like great experience and returned to purchase my new F-350. Although the exact vehicle I wanted was not on the lot, they let me test drive one just like it and located the exact vehicle I wanted. They verified it through email and brought the truck to the dealership. When I came to see it two days later it was immaculate and ready to go. I was still working out my trade in and not ready, and the dealership worked with me, gave me the three more days I needed and we closed on Friday. The whole experience was outstanding. Tom Lewis is a friendly, real person salesman and I look forward to my new truck, and regular maintenance. More

I have owned four new Ford Explorers over the past 11 years and worked with dealers from Georgia to California. Everyone makes mistakes. However, a true test for quality customer service is how mistake years and worked with dealers from Georgia to California. Everyone makes mistakes. However, a true test for quality customer service is how mistakes are corrected and how the customer feels when they leave the dealership. I cannot say enough about Team Ford. A misplaced part caused me to wait an extra hour or so at the dealership. The service manager quickly solved the problem, and had me on my way within 30 minutes. The entire team apologized for the error and took the extra time to detail my vehicle without me requesting this service. I will definitely purchase my fifth Ford Explorer from Team Ford. It is easy to provide routine service when there are no problems. Problems, however, usually leave everyone with a bad feeling – especially the customer. Team Ford went the extra mile to correct a mistake and earn my trust again. It was important to Team Ford that I remain a Ford customer. It is now important to me that I support their dealership. Way to go Team Ford – you are the best! More

I have had nothing but great experiences so far with the dealership & the people in the dealership. I had a dead battery issue recently, and the staff waited until I was able to get there to install a new b dealership & the people in the dealership. I had a dead battery issue recently, and the staff waited until I was able to get there to install a new battery and test the reliability of the car. They were also willing to drive me home if they couldn't get the vehicle going. More

Derek is a great salesperson! Not pushy or overbearing but very descriptive and let me know what was going on every step of the way. I got exactly what I was looking for and would recommend EVERYONE to go but very descriptive and let me know what was going on every step of the way. I got exactly what I was looking for and would recommend EVERYONE to go see him! He was refered to me from a friend he treated the same way about a month ago, and I will continue to send referals as well. More

I had an unfortunate incident while traveling on the highway. A vehicle in front of me ran over a large piece of tire tread from a semi-truck and hurled it into the air towards me as I was traveling beh highway. A vehicle in front of me ran over a large piece of tire tread from a semi-truck and hurled it into the air towards me as I was traveling behind this vehicle. As the tire tread flew up into the air in my direction it ripped my driver's side view mirror off the door without causing other damages to my vehicle. I was in need of emergency repair to replace my mirror. I work a few miles from the dealership so I decided to go on my lunch hour to see if they could help me. I was pleased that they could order the part but pleasantly surprised that they could have it and do the work on a saturday. Ruby Savoie, Service Advisor was receptive and very professional when I entered the dealership offering to help immediately as I was also scheduled to be at work the same day. Not realizing the mirror cover had to be painted, Billy Sharp, Service Manager offered to have this taken care of for me and agree to schedule a time for me to come in and have it snapped on so I could just drive away. I really appreciate professional and courtesy customer service as was given to me by the staff at Team Ford of Marietta and wanted to take the time to so noted. Thank You!!! More

Although nobody likes spending money on repairs it's something that is necessary. They staff informed me frequently on what was going on with my vehicle and assured me it was in the hands of senior tech something that is necessary. They staff informed me frequently on what was going on with my vehicle and assured me it was in the hands of senior technicians. They offered a shuttle to get to and from work whenever needed and the driver (I didn't catch his name) was quite funny! I recieved the card that asked to rate he dealership from Emily Blackmon (she had stapled her business card to it) the cashier. Overall it was a wonderful friendly experience and I will continue to have my vehicle serviced at Team Ford. More

Derek Cates was not at first able to find the type/price of used truck that we were looking for in his inventory. He searched other venues and found several but we didn't choose them. We later found what of used truck that we were looking for in his inventory. He searched other venues and found several but we didn't choose them. We later found what we were looking for else where, at the same time Derek found the same truck but it was slightly older with more milage but was more expensive. We told him about the other truck we found and he got the price much lower. We ended up with the exact used truck we were looking for at a great price. Derek was never pushy nor did he act like a typical car sales person. He seemed truly interested in our needs and found what we were looking for. More

Derek was great! He was very helpful and easy to work with and really listened to what I was looking for. He was able to get me exactly what I wanted and I didn't feel pressured at all. I would definitel with and really listened to what I was looking for. He was able to get me exactly what I wanted and I didn't feel pressured at all. I would definitely recommend them and will go there for anything I need in the future. More

Derek worked with me and finance person for a long time. Might be buyer's remorse but I feel a paid too much for the vehicle but ultimately that was my decison. Derek is the kind of Salesperson you want to Might be buyer's remorse but I feel a paid too much for the vehicle but ultimately that was my decison. Derek is the kind of Salesperson you want to work with, he is very patient and knows all about all of the Models which impressed me. When I needed service for a defect in the car's interior the Service Dept. was fast and efficient, I can't remember his name but he really helped me and even got me a ride back and forth to the Dealership. More