ALM Ford Marietta

Blatantly lied to get me into the dealership I have been looking for a dealership to purchase a 2016 Ford Focus RS from and I have been talking to many dealerships in the area. I spoke with Wadd I have been looking for a dealership to purchase a 2016 Ford Focus RS from and I have been talking to many dealerships in the area. I spoke with Waddell at AutoNation Ford and he informed me over the phone they could take the order for my car immediately with a $500 deposit, the car would be priced at Ford's MSRP and not a penny over, and delivery would be in July of 2016. I confirmed this information with him multiple times on the call, as it did not seem to be aligned with any of the information I had received from other dealers relating to this car. He attested over and over that this was the case, so I drove down to the dealership to put a deposit on the car. Immediately after walking in, he brought me over to the "RS Specialist" who talked to me like I was a 5 year old, as though I had made up everything that Waddell told me on the phone. The Specialist informed me (again, in a ridiculously condescending manner) that there was absolutely no way they could get one at MSRP, they could barely guarantee delivery this calendar year, and that they hadn't even delivered a single production model to the USA yet. At that point I thanked both of them for having completely wasted my time, and walked out the door. Waddell shouted to me as I was reaching my car solely to tell me that the reason he got the pricing incorrect was that "we had 6 of these on the lot last week that weren't pre-ordered, so we sold those at MSRP". That is directly contradictory to what the "RS Specialist" had just told me, that 0 production models of the car had been delivered. They couldn't even let me leave the dealership without lying to me AGAIN first. Stay away from this dealership, it's obvious they will completely lie to you just to get you in to the dealership, and the demeanor of their 'specialist' was rude and condescending. I don't know how that combination of people would ever successfully sell a car. Don't go to this dealership unless you have nothing but time to waste. I've never been lied to as many times in such a short period of time as I was at AutoNation Ford Marietta. More

Update! General Manager, we never asked you to give us nothing for free! We always service our car there! Why would you want us to have a junk yard engine in General Manager, we never asked you to give us nothing for free! We always service our car there! Why would you want us to have a junk yard engine in our 2008 Ford Taurus with NOT 100,000 miles on it! I know somewhere something went wrong there! This is the second ford we got with the motor going out. My husband is disable and he needs his car to get to the doctors. But what do you care! We only want to be treated with understanding and fairness! Our car had NO problems til the brake work! You can look at our car and see how well we keep it up! You can see in our history of service there that we serviced our car properly! How would you feel if it was done to you! Now you WILL NOT even call him! I wish we would have went to another dealership! A NEW ENGINE WITH 100,000 miles! Really? And you want to give us a junkyard engine then be back in another week maybe next day! IF THIS CAN HAPPENED TO US IT CAN HAPPENING TO ANYONE ELSE OUT THERE! What about my family? I THOUGHT you care....... More

Best Car Buying Experience Yet! Just another Sunday afternoon. I was headed to Home Depot and decided to test drive a Ford Fusion. I've been thinking about purchasing one for a whi Just another Sunday afternoon. I was headed to Home Depot and decided to test drive a Ford Fusion. I've been thinking about purchasing one for a while and even had one online ready to purchase without test driving it first. So I stopped in and test drove one. A few hours later, I'm driving home in a car MUCH better than the online deal. Thanks to the entire staff at Auto Nation, especially my salesman Bobby Jones. My kids don't have to hide in the backseat anymore. They love it. More

Awesome Experience The experience I had there was awesome. The staff really cared about trying to get you in to a vehicle. I had been searching for weeks and when I fina The experience I had there was awesome. The staff really cared about trying to get you in to a vehicle. I had been searching for weeks and when I finally showed up to get a vehicle, It was like they read my mind. I was trying to play hard ball, but the smile on my face told it all. I am very thankful to have met the great people over at Autonation Ford Marietta and a special thanks to Bobby Jones for dealing with my sass. lol. More

Outstanding Customer Service! My wife I recently visited AutoNation Ford of Marietta and was cordially greeted by Mr. Bobby Jones. Over the years my wife and I have purchased a num My wife I recently visited AutoNation Ford of Marietta and was cordially greeted by Mr. Bobby Jones. Over the years my wife and I have purchased a number of vehicles, but none of the past experiences come close to the one we had at Auto Nation. Bobby was very helpful and professional. He was very knowledgeable on the car we looked at and patiently listened and responded to every question we asked. Once we decided to purchase the vehicle, Bobby worked very hard to insure that we got the best deal we could on the purchase and on the extended warranty that we ultimately decided to purchase. THANKS! Auto Nation for simplifying the process. More

A great buying experience My wife I recently visited AutoNation Ford of Marietta and was greeted by Mr. Bobby Jones. Bobby was very helpful and attentive to our needs. He was My wife I recently visited AutoNation Ford of Marietta and was greeted by Mr. Bobby Jones. Bobby was very helpful and attentive to our needs. He was very knowledgeable on the car we looked at and patiently listened and responded to every question we asked. Once we decided to purchase the vehicle, Bobby worked very hard to insure that we got the best deal we could on the purchase and on the extended warranty that we ultimately decided to purchase. It was a great experience. More

Unpleased with how I was treated Dear future Car buyer, If you are considering purchasing a new vehicle at Autonation I would advise you not to do so. After buying a vehicle through Dear future Car buyer, If you are considering purchasing a new vehicle at Autonation I would advise you not to do so. After buying a vehicle through them and having numerous issues with the vehicle they refuse to acknowledge my situation. Their advice was simply tow the vehicle (at my expense of course) to their service department. After towing the vehicle the service department called me to ask what the problem was. They eventually made it out like I had no idea how to properly start a car and that the vehicle had no issues. I took the vehicle back home and shortly after the issue occurred again. So, I took the vehicle back to the service department and had them keep it for over a month. Again, they found that there was no issue with the vehicle. Then after having the vehicle back for a short period of time the problem occurred again. This time I took video evidence documenting my no start problem and demonstrating the vehicle had fuel and was being started properly. Autonation decided the only thing they could offer would be to put me into a more expensive vehicle or a cheaper vehicle since they can not find the issue. However, despite their attempt at “helping me” they waited until I was out of their 3 month warranty, I was not able to drive to work and towing the vehicle on numerous occasions. I strongly recommend buying from another dealership that will acknowledge when they have sold a lemon. Avoid the hassle that I have been plagued with and shop at a more reputable dealership. More

EXCELLENT! "Hats off" to a great team of guys! Very happy with the "DEAL" we received on my gorgeous car! Thank you LYTTLETON for being so nice . . . made a new "Hats off" to a great team of guys! Very happy with the "DEAL" we received on my gorgeous car! Thank you LYTTLETON for being so nice . . . made a new friend indeed! Leon & Debbie More

Great customer service Lyttleton was very friendly and courteous dealer, very good social skills and made the buying process more at ease. Time of buying process took too l Lyttleton was very friendly and courteous dealer, very good social skills and made the buying process more at ease. Time of buying process took too long. More

Great customer service Recently made a purchase of a Ford truck, the customer satisfaction was the easiest expierience i have dealt with. Everything was done in a timely ma Recently made a purchase of a Ford truck, the customer satisfaction was the easiest expierience i have dealt with. Everything was done in a timely manner. Jeff was very professional and answered all questions that i had being my first time purchasing a car from a dealership. Eugene in finance worked very diligent to get me financed at a payment that was affordable for me. Hats off to the detail department the truck was a 2004 model and looked showroom presentable. I would recommend Auto Nation Ford to everyone. Great job Auto Nation Ford another satisfied customer. More