ALM Ford Marietta

Had my Ford Expedition towed to dealership. Dean Whitmire took over and the service department did a fantastic job on fixing my car. Dean is to be commended for his efforts and professionalism on m Whitmire took over and the service department did a fantastic job on fixing my car. Dean is to be commended for his efforts and professionalism on my behalf. Excellent communication (although their phone system needs major help). Thank you AutoNation and Dean Whitmire. More

Friendly, relaxed environment and helpful. Willing to work with the customer and stay in my budget. Everyone was very knowledgeable. They didn’t treat me like a sale just as a person.? work with the customer and stay in my budget. Everyone was very knowledgeable. They didn’t treat me like a sale just as a person.? More

Unfortunately, I purchased a new 2020 Ford Expedition from this location on April 3, 2021. WORSE MISTAKE EVER. Jahmal (internet sales manager) called me and was very nice and attentive before I came in. from this location on April 3, 2021. WORSE MISTAKE EVER. Jahmal (internet sales manager) called me and was very nice and attentive before I came in. He talked a really good game (like a pastor). Once I went in, I was set up with Mr. Verely. He was nice overall. The vehicle had to come from Union City, we agreed on a time because I told them I was on a tight schedule so we set a time for us to finalize paperwork and to pick up vehicle. Of course, that wasn’t the case and we were there at least 2 hours longer than the agreed upon time. When I finally got in the vehicle, Mr. Verely was helping me set up Ford pass and scratched the screen of the radio because he thought it was tape. When I drove the vehicle away, I touched the screen and realized it was a crack. I immediately called back and told them and I sent pictures (even though the salesman knew it was a crack and not tape and never said anything). He told me they would order a screen and it was covered and they will call me when it came in. I’m still waiting on the call. 2nd, Law did my paperwork for the loan. He told me I would have to get gap through my insurance and it would be cheaper. I asked about it through my lien holder and he said they wouldn’t let me get it. I contacted State Farm after I left and was told they don’t offer gap insurance. I contacted the lien holder and they told me I would have to set it up at the car lot. I called Law again and kept getting the run around. I told him I would pay for it out of pocket because I need gap insurance. He told me it would be about $869 and I said that’s fine. He told me to try Geico. I’m sick of dealing with calling companies for gap insurance and told him to redo my paperwork to include gap and I would pay out of pocket. Well, my husband and I was supposed to meet him on a certain day/time to sign new contract and luckily I called first because he was down south and wasn’t in the office. Whenever I call, people will tell me he isn’t in, or if I speak with him, he would say he’s with a client and will call me back. I have called this dealership at least 4-6 times a week. I called yesterday and spoke with Sunny (parts sales manager) to check on status of screen that was supposed to be ordered April 3 among other times and it still had not been ordered. He assured me he would get it ordered. I asked to speak with Jerry, GM but he wasn’t in. I spoke with Jahmal (internet sales manager) about everything mentioned and he wasn’t much help. He passed me on to someone else. The funny thing is, I called him a few weeks ago about these very same issues and he transferred me to my salesperson and told me to call Law because he doesn’t know gap works. So, Jahmal finally transferred me to Steve (finance manager over Law) to explain everything to him. This was a cold transfer so I had to explain everything to him. Steve informed me he would send an email to the GM and myself about everything that is going on and they will have to cancel my contract and I will have to sign a new contract. Needless to say, I’m still waiting on that email. I have purchased several vehicles and this has been the worse experience ever. You take peoples’ money and can’t even provide basic customer service. Lastly, I didn’t get a chance to see the vehicle prior so we finished paperwork and finally drove away in the vehicle. I was told the vehicle had 15 miles on it (I think), it had 535 miles on it and my paperwork said something else. Find you somewhere professional to go because this is not it. As of April 28, nothing has been resolved. More