ALM Ford Marietta | Page 33

The car needed a service, a new rear tyre, a recall and a new rear light cluster - after a week of not knowing when the car would be returned I had to collect the car but neither the recall or the new rear l new rear light cluster - after a week of not knowing when the car would be returned I had to collect the car but neither the recall or the new rear light cluster had been fixed - if I hadn’t collected it I had no idea or information from the service dept when it would be ready - I’m still waiting to hear when i will be able to get the work finished. My service rep was ok but he seemed overwhelmed More

I was given a 2 day hold over for my recall repair and was very pleased my car was ready after a day! was very pleased my car was ready after a day! More

I made an appt online and left my car for the day to be serviced, assuming it would be completed that day. After contacting the dealership at 4pm, my car was still waiting in line. (Even though the website serviced, assuming it would be completed that day. After contacting the dealership at 4pm, my car was still waiting in line. (Even though the website noted service could take 3-5 days, nothing was mentioned when I dropped my car off.) I again assumed making an appt meant I would get service that day. While the backlog of vehicles is understandable, it should be communicated when a vehicle is dropped off for service there could be a delay. When I complained, both the service writer and manager were extremely cavalier regarding my dissatisfaction and showed a complete lack of customer service. My vehicle is 2014 and has been serviced there since it was purchased. No one was the least bit concerned about retaining my business after being a customer for 8 years. While I have generally had good service in the past, I will not use this dealership again. More

The site is fantastic. It is easy to navigate, schedule, and request a service. Fast and attentive service! It is easy to navigate, schedule, and request a service. Fast and attentive service! More

good service, clean place and with great service, I liked it a lot … holding back when I need to take care of my car it a lot … holding back when I need to take care of my car More

This dealership treated me very well. Aldrich was great working with us, you can tell that he enjoys his job by the way he conducted himself while interacting with my wife and I. Very nic Aldrich was great working with us, you can tell that he enjoys his job by the way he conducted himself while interacting with my wife and I. Very nice young man. Everyone we encountered there were very professional and nice. More

My experience was perfect. My salesman Mr. Collins was very patient in helping me get the vehicle that I originally wanted. He was a pleasure to work with. He was very knowle My salesman Mr. Collins was very patient in helping me get the vehicle that I originally wanted. He was a pleasure to work with. He was very knowledgeable of my vehicle. He was a pleasure to work with. More

My service advisor Dean Whitmire was outstanding. He conversed with the service department about the advised added service to my Mustang's 35,000 mile service, having just turned 7 years-old. They sa He conversed with the service department about the advised added service to my Mustang's 35,000 mile service, having just turned 7 years-old. They said 2 hours. But had it completed and ready-to-go in 1 hour. Thank you. Dean recognizing my Veteran license plate, sparked a healthy conversation about our common interest in politics & the Navy. He was helpful in giving me an honorable military discount. Thank you. I work at Lockheed Martin, just around the corner from the dealership. My past service appointments sometimes meant that I had to leave my Mustang for the day. Their shuttle service in the morning back to work, and then picking me up at the end of my work day, to take my Mustang home, was outstanding. Thank you. More

everything was excellent from the time i came in to the time i left a job well done time i left a job well done More

Took my car in for recall repair and it was finished 2 days ahead of projected time. They provided transportation home and back to the dealership. days ahead of projected time. They provided transportation home and back to the dealership. More