ALM Ford Marietta

DO NOT BUY FROM ALM FORD OF MARIETTA – POSSIBLE LEGAL VIOLATIONS I purchased a 2022 Jeep Grand Cherokee from ALM Ford of Marietta over four months ago, and they have completely failed to provide my titl VIOLATIONS I purchased a 2022 Jeep Grand Cherokee from ALM Ford of Marietta over four months ago, and they have completely failed to provide my title, registration, or permanent tag. My temporary tag expired in December, leaving me with a car that I cannot legally drive—all because this dealership has refused to fulfill its most basic legal obligation. This is not just poor customer service. This is potentially illegal. Under Georgia law (O.C.G.A. § 40-3-32), a dealer must file the vehicle title within 30 days of sale. ALM Ford of Marietta has completely failed to do this, violating my rights as a consumer and state law. Their failure to deliver on services I have already paid for—including title, tax, and registration fees—could also violate the Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390). To make matters worse, no one at this dealership has even attempted to contact me to fix this issue. No updates, no apologies, no accountability—just complete silence. I have called repeatedly, only to be met with endless delays, excuses, or voicemail boxes that are full. I have already drafted formal complaints with the Georgia Department of Revenue Motor Vehicle Division (DOR), the Better Business Bureau (BBB), and the Georgia Attorney General’s Consumer Protection Division. If ALM Ford of Marietta does not resolve this immediately, I will file those complaints and escalate further—including legal action if necessary. Think twice before buying from this dealership. If they can’t even handle a basic legal requirement like filing a title, imagine the nightmare you’ll face if you have a serious issue with your car. Save yourself the time, stress, and legal trouble—buy from a dealership that actually follows the law. More

Customer service could be said to be very fast, two friendly advisors instantly contacted me friendly advisors instantly contacted me More

The magnificent response and kindness of the customer service department of this dealer is worth highlighting service department of this dealer is worth highlighting More

Awesome customer service, they answered me in the kindest and quickest way possible, with all the information I needed to make up my mind in the difficult processes of chose and acquiring a pre-owned car and quickest way possible, with all the information I needed to make up my mind in the difficult processes of chose and acquiring a pre-owned car More

The customer service team was excellent and nice, and responded quickly when I contacted the dealer responded quickly when I contacted the dealer More

Completely satisfied with the customer service and good manners of all the staff in charge of attending and responding to request manners of all the staff in charge of attending and responding to request More

Very professional and a pleasure to deal with. I would strongly recommend checking with them before making a final decision on your next purchase I would strongly recommend checking with them before making a final decision on your next purchase More

I had a good experience with this dealer, the crew was very helpful and warm answering all of my questions over the car and my needs quickly and in detail very helpful and warm answering all of my questions over the car and my needs quickly and in detail More

Good sales department, focused on offering excellent customer service, and additionally with kindness and straight to the point of customer concerns customer service, and additionally with kindness and straight to the point of customer concerns More

Premium attention, exceptional customer service, I was interested in a very attractive truck, and immediately without any commitment I was invited to test it, to drive it interested in a very attractive truck, and immediately without any commitment I was invited to test it, to drive it More