Back

AAA Auto Buying Service

Charlotte, NC

not yet
rated
726 Reviews

6600 AAA Drive

Charlotte, NC

28212

Directions

By Type

726 Reviews of AAA Auto Buying Service

December 04, 2019

excellence Larry is caring, smart, and dedicated to serving his customers. He located the perfect car for me. His ability to know my needs, know cars, understa More

by judithmcrbn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Carrillo
November 26, 2019

AAA...never knew you sold cars. Brian Barry was great to work with. Our KIA is beautiful and exactly what my husband wanted. Brian explained benefits to us on financing, insurance, and had us wrapped up in More

by Zookie55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barry
November 22, 2019

5th time using AAA all great experiences Terrance was fun to talk to and made it a real pleasure to buy our car through AAA car buying service. Will definitely use AAA car buying service aga More

by ced
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrance Caldwell
November 21, 2019

Wayne was awesome. He was polite, responsive, and when the seller bumbled the sale midstream, wayne persevered and found a way to get us to the finish line quickly. Wrapping the financing into the deal m More

by Bbunce
Recommend Dealer
Yes
Employees Worked With
John Wayne Gulledge
November 11, 2019

Great Experience! Wayne was a pleasure to deal with and made car buying easy. He was persistent in helping us find the right car. Would definitely use Wayne and AAA ag More

by amgallagher02
Recommend Dealer
Yes
Employees Worked With
John Wayne Gulledge
November 10, 2019

Excellent Service I worked with a woman years ago that used AAA Auto Buying Service, so I decided to try it. I had nothing but a great experience - every question I had More

by J.J.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrance Caldwell
November 09, 2019

Brian did GREAT! Brian really took great care of all my questions and even sent me the contract to look over before I decided to pay! He everyone at this location trul More

by Mr.T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Carrillo, Brian Barry
November 08, 2019

Excellent Service We have been members of AAA for about 30 years. We recently switched our auto insurance to AAA. A couple of weeks ago, we decided to buy another c More

by satisfied customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrance Caldwell
November 05, 2019

I hate it when salespeople are pushy, and it really I hate it when salespeople are pushy, and it’s really bad when they say they’re the exact opposite, like here. Trying to get a car here was useless e More

by CreativelyLiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Thankfully didn’t stay long enough to have the chance to talk with anyone else, Nelson Baucom
Nov 20, 2019 -

AAA Auto Buying Service responded

Hello, We are very sorry to hear you had a bad experience while looking for a car. The service you’ve described is certainly not what we would expect from AAA representatives. AAA’s member-only auto buying service isn’t a standard dealership, and our representatives are able to help people find exactly the car their looking for, whether through another dealership, at an auction or in our limited inventory. It sounds like you might have us confused with another location, but if not we want to be sure we look into the situation on your behalf. We strive to deliver a stress-free experience for AAA Members, and we take member complaints very seriously. We would love an opportunity to learn more about your experience, so please call our manager, Greg Pence (704-569-7814). We’re happy to call you as well if you’d prefer, just let us know how and when is best to reach out. Thank you, AAA Auto Buying Service

November 04, 2019

Above & Beyond This was my first time buying a car and Larry had an answer for every question I had; he knows the entire business and is very experienced. He was ext More

by LizF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Carrillo
...
44
...