495 Mazda - Service Center

Again, unscheduled drop off on Monday due to engine trouble on way to work. Uberred me to work. Did not have loaner available. Diagnosed issue. Part didn’t arrive next day (ordered too late). When trouble on way to work. Uberred me to work. Did not have loaner available. Diagnosed issue. Part didn’t arrive next day (ordered too late). When part was sent to wrong location the next day, they were able to arrange for me to get a loaner. I asked again for my inspection report. They ran it and gave it to me. Since my car was in the shop I elected to have extra work done based on report. Didn’t get my car back until following Monday because the work wasn’t going to be completed until sometime Saturday. They said I could hold onto loaner until then. I really wanted my car back Friday. Communication became spotty Friday, that I ended up going to the dealership to see if by chance they were able to finish the work on Friday. In general, communication was good this experience but not as good as previous. More

Service dept was great handling my unscheduled drop off. We’re good at communicating progress. Helped with transportation to/from work and home with Uber and a free loaner. Fixed problem. Only downside, We’re good at communicating progress. Helped with transportation to/from work and home with Uber and a free loaner. Fixed problem. Only downside, no inspection report. More

Customer service is responsive, but the mechanics try to upsell customers on service that is not needed. The dealership is not cheap and doesn’t value longstanding customers. upsell customers on service that is not needed. The dealership is not cheap and doesn’t value longstanding customers. More

They were extremely kind and helpful at this dealership, very great service every time we come here. very great service every time we come here. More

I had my car in for a transmission replacement and they didn't reinstall the lower front splash guard. This was subsequently discovered by another Mazda dealer and I had to pay $235 to have it replaced. Th didn't reinstall the lower front splash guard. This was subsequently discovered by another Mazda dealer and I had to pay $235 to have it replaced. This dealership has otherwise been good. More

Emily was very responsive and communicated regular stays updates. The video review was helpful in unsustainable the work. Very pleased. updates. The video review was helpful in unsustainable the work. Very pleased. More

They were able to get me in and out quickly even with additional repairs. 2.5 hours was very fast. I love the amenities. Staff very courteous. Easy to get work done and wait there. additional repairs. 2.5 hours was very fast. I love the amenities. Staff very courteous. Easy to get work done and wait there. More

Didnt’t get a video link after the servicing. This is the second time in a row not receiving the link for the video, how to ensure that everything has done what it was supposed to be done in a re This is the second time in a row not receiving the link for the video, how to ensure that everything has done what it was supposed to be done in a regular car servicing. I notified the person but i was told that everything is done. Please work on that. More

Normally I would rate this as a 5 star locale, but I’m knocking off a star because scheduling an appointment with them on the phone was such a challenge that I was researching other Mazda dealerships and knocking off a star because scheduling an appointment with them on the phone was such a challenge that I was researching other Mazda dealerships and service options in my area. I needed a major mileage service and wasn’t sure how long I would be waiting for work to be done. My phone calls either went to an unanswered phone, or a voice mailbox that nobody monitored. I called off and on, various times of the day for over a month until I finally spoke with a living human. More

Quick and easy. Nice lobby to wait in and there's free drinks and coffee! Nice lobby to wait in and there's free drinks and coffee! More