495 Mazda - Service Center

I went to mazda to do an oil change they found somethings that needed to be done then had to came back again so they could fix it thank you emily and everyone at mazda for taking care of my car i will defini that needed to be done then had to came back again so they could fix it thank you emily and everyone at mazda for taking care of my car i will definitely come back again great job everyone More

I went to mazda to do an oil change they found somethings that needed to be done then had to came back again so they could fix it thank you emily and everyone at mazda for taking care of my car i will defini that needed to be done then had to came back again so they could fix it thank you emily and everyone at mazda for taking care of my car i will definitely come back again great job everyone More

went to mazda to put inspection sticker it was a little busy and emily found time to put me in thank you emily and everyone at mazda I will definitely stop by again great job everyone busy and emily found time to put me in thank you emily and everyone at mazda I will definitely stop by again great job everyone More

Again, unscheduled drop off on Monday due to engine trouble on way to work. Uberred me to work. Did not have loaner available. Diagnosed issue. Part didn’t arrive next day (ordered too late). When trouble on way to work. Uberred me to work. Did not have loaner available. Diagnosed issue. Part didn’t arrive next day (ordered too late). When part was sent to wrong location the next day, they were able to arrange for me to get a loaner. I asked again for my inspection report. They ran it and gave it to me. Since my car was in the shop I elected to have extra work done based on report. Didn’t get my car back until following Monday because the work wasn’t going to be completed until sometime Saturday. They said I could hold onto loaner until then. I really wanted my car back Friday. Communication became spotty Friday, that I ended up going to the dealership to see if by chance they were able to finish the work on Friday. In general, communication was good this experience but not as good as previous. More

Service dept was great handling my unscheduled drop off. We’re good at communicating progress. Helped with transportation to/from work and home with Uber and a free loaner. Fixed problem. Only downside, We’re good at communicating progress. Helped with transportation to/from work and home with Uber and a free loaner. Fixed problem. Only downside, no inspection report. More

Customer service is responsive, but the mechanics try to upsell customers on service that is not needed. The dealership is not cheap and doesn’t value longstanding customers. upsell customers on service that is not needed. The dealership is not cheap and doesn’t value longstanding customers. More

They were extremely kind and helpful at this dealership, very great service every time we come here. very great service every time we come here. More

I had my car in for a transmission replacement and they didn't reinstall the lower front splash guard. This was subsequently discovered by another Mazda dealer and I had to pay $235 to have it replaced. Th didn't reinstall the lower front splash guard. This was subsequently discovered by another Mazda dealer and I had to pay $235 to have it replaced. This dealership has otherwise been good. More

Emily was very responsive and communicated regular stays updates. The video review was helpful in unsustainable the work. Very pleased. updates. The video review was helpful in unsustainable the work. Very pleased. More

They were able to get me in and out quickly even with additional repairs. 2.5 hours was very fast. I love the amenities. Staff very courteous. Easy to get work done and wait there. additional repairs. 2.5 hours was very fast. I love the amenities. Staff very courteous. Easy to get work done and wait there. More