24 INFINITI of Plymouth

I recently purchased a Certified Pre-Owned Infiniti QX60 from this dealership and had a very disappointing experience. During negotiations, the salesperson became defensive when we asked if they could he from this dealership and had a very disappointing experience. During negotiations, the salesperson became defensive when we asked if they could help with the price of the car or improve their low trade-in offer. The finance manager eventually stepped in and helped us reach a deal we were comfortable with. However, shortly after purchasing the vehicle we noticed oil leaking. We brought the car to another Infiniti dealership closer to home for a full inspection, and they found several issues that should have been caught during the Certified Pre-Owned inspection. The vehicle had four different tires (which should not qualify for CPO), the dipstick was not fully pushed in causing the oil leak, a clip was missing, the coolant was overfilled, and the radio issue I mentioned during the sale simply required ordering a replacement part. Kelly Infiniti fixed everything and made sure the vehicle was in proper condition—even though they did not sell me the car. Overall, I’m very disappointed in the lack of attention to detail and unwillingness to help after the sale. I would recommend considering another Infiniti dealership if you want a smoother and more transparent experience. More

They were very easy to make a service appointment with. Prompt quick appointment. Very friendly Prompt quick appointment. Very friendly More

The Service Dept employees are very friendly, courteous and accommodating. The service scheduling was immediate to accommodate my availability. All work was accomplished without delay. Special thanks to S and accommodating. The service scheduling was immediate to accommodate my availability. All work was accomplished without delay. Special thanks to Steve. More

listened to what i wanted done, and did it - nice to have the entire checklist reviewed, including taping off fluids, etc. have the entire checklist reviewed, including taping off fluids, etc. More

excellent service fast and efficient can't tell you how satisfied i am with them i definitely will bring my vehicle to them when i need regular maintenance or expert diagnostics recommend them highly! satisfied i am with them i definitely will bring my vehicle to them when i need regular maintenance or expert diagnostics recommend them highly! More

Service was performed as scheduled. Other questions I had were not answered in a manner which would have made me feel more confident that they even addressed it. Other questions I had were not answered in a manner which would have made me feel more confident that they even addressed it. More

I had a fantastic experience. Everyone was very friendly and helpful. They went above and beyond to explain everything and answer all of my questions and concerns. Everyone was very friendly and helpful. They went above and beyond to explain everything and answer all of my questions and concerns. More

First class service all around. Service team was a pleasure to work with. Car was spotless when picked up. Service team was a pleasure to work with. Car was spotless when picked up. More

We had a great, informative but low pressure experience with Adam and Nick. They were so helpful and made the process as easy as possible for us. The vehicle is beautiful and we love it. Would highly recom with Adam and Nick. They were so helpful and made the process as easy as possible for us. The vehicle is beautiful and we love it. Would highly recommend them. More

24 infiniti of Plymouth is the best dealership on financing in Plymouth every single year. financing in Plymouth every single year. More