#1 Cochran Subaru Monroeville

This was my first experience dealing with Darla as my service advisor and she did very well. I have factory skid plates under my Spec.B and the last time I was in here for service, the technician used th service advisor and she did very well. I have factory skid plates under my Spec.B and the last time I was in here for service, the technician used them as lift points and unfortunately they became damaged. I explained this to Darla and made a simple request that they were not to be used this time and to write that on the work order which she did for me and all went well. She earned five stars because she took the time to listen and satisfy my request in an honest and friendly manner. I decided to view the MY14 Forester XT and met with Harry. Harry is a great guy, he is knowledgeable and patient, and when the time to purchase our next new Subaru, most certainly it will be from Harry G at #1Cochran Subaru. I give Harry five stars because of his experience, fun + fulfilling test drives, and although their was pressure, not once will you feel like you want to "just look" around because he helps encourage you to learn more about your investment. When my Subaru was finished in service two hours later, I had another chance to speak with Ken briefly. Ken is the service manager for Subaru and he explained what we have to do to keep the car running well and even gave me a free 'cold' bottle of water for the road. His personality is genuine and deserves five stars. I had the oil changed, a brake-line safety recall performed, and an All wheel alignment performed. The alignment was not done as well as it could have been because the car tracks straight when the steering wheel is pointed at one o'clock(It was straight at eleven o'clock when I came in for service). This is a minor issue not worth any less stars in my opinion. I am positive Cochran will correct the concern for me on my next service visit. That's what great service is all about. Thanks More

Shelly was great throughout our entire car buying process. We had a lot of questions and Shelly was very knowledgeable about the car and its options. Shelly called when our car arrived at the dealers process. We had a lot of questions and Shelly was very knowledgeable about the car and its options. Shelly called when our car arrived at the dealership and the paperwork was completed when we arrived the next day to pick it up. We are very pleased with our 2014 Forester and will recommend #1 Cochran to anyone interested in buying a new car. More

Harry was very helpful. He explained all the benefits of my new Subaru Impreza. I like it very much. It drives very nice and I got a great deal! Thanks! my new Subaru Impreza. I like it very much. It drives very nice and I got a great deal! Thanks! More

We cannot say enough about how great a salesman is Harry Gosnell. He was low key and did not make us feel uncomfortable in any way. He was very knowledgeable about our options and answered all of our questi Gosnell. He was low key and did not make us feel uncomfortable in any way. He was very knowledgeable about our options and answered all of our questions in a congenial fashion. It was a very busy day that required him to juggle multiple customers, but he managed to keep things moving. We bought a 2014 Forester and feel that we got a good deal, including a fair price for our trade in. Cochran is fortunate to have such a fine salesman on its staff. More

I found the Subaru Impreza with all the features I wanted on the #1 Cochran website & inquired about it online. After receiving the online quote, I decided to come in to see the car & take it for a test dri on the #1 Cochran website & inquired about it online. After receiving the online quote, I decided to come in to see the car & take it for a test drive. When arriving, I was handed off to Matt to show me the Impreza & to take it for a test drive. Matt was very knowledgable & shared all kinds of information about the Impreza. He answered all of my questions & we were able to work out a deal for me to purchase the car. Before leaving the dealership, Matt helped me setup up the Bluetooth & navigation for my new car. He also went over all the buttons & features on the car. Matt's insight was very helpful & appreciated. I will consider #1 Cochran in the future when I purchase a car again & would recommend the dealership to others. More

excellent service as usual, friendly and courteous, excellent service as usual, friendly and courteous, professional personnel, my next vehicle will be purchased there, same as previous three. I am excellent service as usual, friendly and courteous, professional personnel, my next vehicle will be purchased there, same as previous three. I am a loyal customer if treated fairly. More

I told Harry he would have to tell me why I should buy a Subaru because my past three purchases were all Buicks and I really liked a Buick. He went over the motor, and all the safety features before we le Subaru because my past three purchases were all Buicks and I really liked a Buick. He went over the motor, and all the safety features before we left. He seemed to know the product he was selling. Then came the test drive. He had me pull out in loose stone, drive fast and then slam on the brakes, once again in loose stone, He had me make hard u-turns, drive fast over railroad tracks, and really went that extra mile to show me how well my subaru would handle. I was sold. I knew the all wheel drive would get me to my destinations in some tough Pennsylvania winter weather. He came very close to the payment I was comfortable with, showed us the shop and detailing garages, and we left with our new 2013 Subaru Legacy. We couldn't be happier! More

This was my first time buying a car and I was dreading the whole process. I chose to go to #1 Cochran because they had a large selection of cars that I was interested in. Everyone was very easy-going and the whole process. I chose to go to #1 Cochran because they had a large selection of cars that I was interested in. Everyone was very easy-going and friendly. They didn't talk down to me and they didn't push options I didn't want or need. They didn't give me the run around. #1 Cochran was so accommodating. They made this whole process so easy. More

I received excellent service during my purchase of a new Subaru. Chris, the salesperson, was very friendly and personable, and explained all features of the car before leaving the lot. Dave, the finance m Subaru. Chris, the salesperson, was very friendly and personable, and explained all features of the car before leaving the lot. Dave, the finance man, made the purchasing painless and was very friendly during the paper work process. I would certainly recommend #1 Cochran Subaru to anyone looking to purchase a vehicle. Thank you More

The experience was business-like, very friendly, very attentive from the beginning to the end. The car was bought, the trade made and i drove away in a single visit. Met with Jeff, Josh, and Garret all attentive from the beginning to the end. The car was bought, the trade made and i drove away in a single visit. Met with Jeff, Josh, and Garret all of whom were very helpful and very patient during the decision process. Garret in particular really put in a lot of effort and time, addressing questions that i was not clever enough to ask, coordinating bluetooth, and was in all ways helpful. Josh made short and efficient pleasant work of the business side. Jeff was very helpful in some difficult questions and providing mature oversight. thank you. i would recommend to anyone. More