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#1 Cochran Subaru Monroeville

Monroeville, PA

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521 Reviews

4520 William Penn Highway

Monroeville, PA

15146

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Showing 521 reviews

October 14, 2023

Everyone was helpful, salesman, Jamie was patient, polite, kind, helping us narrow our choices, goodwill More

by Grandmajoan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Bergamasco, sales, Eric, finances, both 5 star, Jeff Gessler
Oct 15, 2023 -

#1 Cochran Subaru Monroeville responded

Thank you for the great feedback! We are so glad to hear you had a good experience and hope to see you again. Thank you for choosing #1 Cochran!

July 29, 2023

Took my vehicle for transmission work that was covered under warranty. Had additional work done to pass inspection. It turned out to be a nightmare as the work performed was far from satisfactory. I was v More

by mcnic234
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 30, 2023 -

#1 Cochran Subaru Monroeville responded

Thank you for taking the time to share your experience with us. If there is anything further that we can do to assist, please don't hesitate to reach out!

October 26, 2022

In February 2010, on my way to work, my 2001 Subaru Outback broke down. I had a tow truck haul it and me to #1 Cochran Subaru in Monroeville. Once the mechanic checked it over, I was told that it wo More

by michaelv1962
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Bergamasco, Cheyne Brooks
Oct 27, 2022 -

#1 Cochran Subaru Monroeville responded

Thank you so much for this great review, Valarie. We are pleased to have assisted you over the years, and look forward to continuing our work together in the future. Please let us know if you need anything else!

April 13, 2022

Left a message with service department asking for clarification on what service was required for my 4 year-old Subaru. No one called me back. I went to the service department anyway. The maintenance More

by Spence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shinderman
Apr 18, 2022 -

#1 Cochran Subaru Monroeville responded

Hi Spence. We're sorry about your experience and we'd like to send this to management. Please email us a feedback@cochran.com with your full name and best contact information. Thank you!

March 30, 2021

We recently bought a Subaru Ascent and had a great experience with every person we worked with. We were able to get exactly what we wanted! We got a great value for our trade-in, great price on the v More

by Sara Hayes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Gessler , Anna Johns, Chris Grobmyer
Apr 20, 2021 -

#1 Cochran Subaru Monroeville responded

Thank you so much for your kind words. We are happy to hear that we were able to help you find the vehicle that best suits your needs. We look forward to seeing you on the road. Enjoy your Ascent!

October 09, 2020

I called for an inspection and recalled repairs which was done in record time !! Connor Williams suggested that I get a 60K mile checkup. I asked if there were any coupons I could use & he said there may be More

by MTH
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Williams
Oct 30, 2020 -

#1 Cochran Subaru Monroeville responded

We appreciate your feedback and do apologize for the coupon error. Our team informed us that they've refunded 10%. If you would like to speak to our Customer Care team in regards to our pricing, feel free to reach out via feedback@cochran.com.

March 10, 2020

Outstanding experience, once again, at Cochran Subaru! This is my second leased SUV at Cochran Subaru. Right from the get-go I could not have been happier with my experience at this dealership. Kudos to More

by Jim H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Phillips - 5*, sales, David Debruyn
Mar 11, 2020 -

#1 Cochran Subaru Monroeville responded

We appreciate your kind words, as well as the opportunity to assist in your search for the right vehicle for the second time. We look forward to seeing you on the road.

November 27, 2019

Bad experience! After valuing my car at much less than it’s trade in value, I was asked to fill out a form to get pre-qualified for an auto loan. I made it clear I did not want a hard inquiry on my credit More

by Stull.charlie
Recommend Dealer
No
Employees Worked With
Khari Singleton
Dec 13, 2019 -

#1 Cochran Subaru Monroeville responded

We're very sorry to hear about your experience & would like the opportunity to look further into this for you. If you could email more information about your visit to feedback@cochran.com, our Customer Care team can look into the options to resolve this.

September 20, 2019

Bad Service Experience Honestly if I could give 0/5 stars I would. I dropped my vehicle off for a state inspection, a brake light repair, and multiple recalls. Usually More

by dja42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler
Sep 26, 2019 -

#1 Cochran Subaru Monroeville responded

We're sorry to hear about your experience. The service manager informed us that he reached out to you and spoke about what could be done to make this right. He let you know that he's spoken to the advisor about how to handle similar situations moving forward.

September 06, 2019

Excellent experience I've bought or leased many cars in the past, but I have to say that the Cochran family has always treated us so well there's no reason for us to go an More

by RJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Gosnell
Sep 20, 2019 -

#1 Cochran Subaru Monroeville responded

We appreciate your kind feedback. Thank you for giving us the opportunity to assist in your search for the right vehicle. We look forward to seeing you on the road.

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