#1 Cochran Subaru Monroeville

Unprofessional Experience I am very displeased with you Subaru Monroeville pre owned sales. I scheduled an appointment and was told the car would be ready. I arrive and they sa I am very displeased with you Subaru Monroeville pre owned sales. I scheduled an appointment and was told the car would be ready. I arrive and they said they would go get it. 30 minutes later the manager said that it was now in the middle of being detailed, and that it would be another 30 minutes. So an hour after my appointment. I had to go back to college for my last final so I did not have time to stay that day. They said we would reschedule. No one followed up, so the following day I called to see if I could come that day and it was sold. No one called to inform me. Very unprofessional, and makes me never want to buy another car from a Cochran dealership. More

Great experience, above and beyond. Great car buying experience. Harry worked with me to make the process quick and seamless. No high pressure from anyone on the team. Went above and Great car buying experience. Harry worked with me to make the process quick and seamless. No high pressure from anyone on the team. Went above and beyond to make sure all questions were answered and that I was informed. As their quote says it was all "Clear Cut" Earned my business and future referrals. More

Excellent No Pressure Car Buying Experience! I recently got into a bad accident and my vehicle was towed to Cochran Subaru in Monroeville. I was just going to pay to get it fixed but while I was I recently got into a bad accident and my vehicle was towed to Cochran Subaru in Monroeville. I was just going to pay to get it fixed but while I was there I looked into maybe getting a new vehicle. I met with Harry who could not of been nicer! He explained to me all my options in detail and really made the car buying process so easy for me! Thank you so much Harry! He went above and beyond for me to make sure I was getting the BEST deal! I would HIGHLY recommend Harry Gosnell to anyone looking for a new vehicle! After, the paperwork was finished he went over all the features of the vehicle which all was new to me! Overall, I would say it was the BEST car buying experience I have ever had! Thank you #1 Cochran & Thank you Harry Gosnell! - Donna More

Real Jerk of a Pricing Manager I had a great test drive of a Subaru at Cochran and honestly it was a really nice showroom. Lots of people were there and it looked like a great place I had a great test drive of a Subaru at Cochran and honestly it was a really nice showroom. Lots of people were there and it looked like a great place to buy a car. The salesman was very nice to work with and had a really good personality. The secretary and every other employee there seemed very nice. But I had done a lot of research, and when we saw the price, we asked for a little bit of negotiation. Out comes the pricing manager to try to muscle us about negotiating. ... Fine, I've been to several dealers that bring out the "manager" who is just a physically intimidating guy when you negotiate. Usually they take off $50 and tell you that they are cutting the deal especially for you because they want you to become a customer, blah blah blah. Every car dealership around does this, except a few - but usually those places are nice about it. Garret, our pricing manager, was not what I would call a pleasant person to deal with. I was told the deal was amazing - it was alright, but not the best I got that day as I was shopping around, let alone in the area. I was basically told "if you think you can beat this deal, you should shop elsewhere." Ok! You got your wish, Garret! I'll never buy a Subaru from you. Within 5 minutes, he was playing lawyer with me about his, once again, mediocre price and refusing to even knock off $100. Don't expect your trip to Cochran to be much different than mine if you want to negotiate - these guys don't take it, and actually will be very hostile about it. I went to another (better) dealership that day and brought up negotiating a price to be greeted by a "Sorry, we are as low as we can go." followed by an explanation of their pricing, and even though it was not what I wanted to hear, it was how I wanted to hear it. I have no beef with the people who work at Cochran, but maybe tell your pricing guy to be less of a jerk and you won't lose your customers. You are there to - ** SELL CARS ** - not make people feel like they have no choice but to get up and leave. Cochran, I'm not interested in an apology - I won't be back, because you told me to shop elsewhere. I just want to know why your employees act like this. You really were my worst experience in the area (of 5 or 6 dealers) for no good reason. More

Recall service plus Routine Maintenance I took my 2010 Subaru Outback to Cochran Subaru in Monroeville PA on December 1, 2016 to have safety recall repair service performed on the wiper mot I took my 2010 Subaru Outback to Cochran Subaru in Monroeville PA on December 1, 2016 to have safety recall repair service performed on the wiper motor housing, to have the tires rotated, and to have the engine oil and filter changed. The next morning I experienced the following: The low tire pressure warning light came on and upon checking I found that all four tire were from 5 to 10 psi low. In addition, the plastic cowl strip beneath the wipers had been poorly installed so that large gaps are present between the cowl piece and the windshield and between the mating side pieces. Altho I didn't request the tire pressure be checked when they were rotated, it has been my experience that this was routinely done as a part of the rotation service. it appears that the service tech. who worked on my Outback did not feel this was necessary.. With respect to the poor fitting of the cowl piece (I'm not aware of the proper name of this part) it appears that the work was done too quickly with little attention to getting a good fit. Needless to say, future service work will be done elsewhere. More

Excellent customer service We know that customer service starts at the front desk (Receptionist was very friendly); so from the moment that I walked into the door up until the p We know that customer service starts at the front desk (Receptionist was very friendly); so from the moment that I walked into the door up until the purchase of my new Subaru Legacy the team members at Cochran provided me with excellent customer service. A special thank you to Joe and Jeff. Jeff's special effort locating the car that I requested and Ron assisting me with becoming familiar with the functions of my new car. More

Service Was traveling through the area when check oil light came on. Charlie in Service was AWESOME in helping us fix the problem and get back on the road. Was traveling through the area when check oil light came on. Charlie in Service was AWESOME in helping us fix the problem and get back on the road. Glad we stopped into this dealership. Would definitely use this service department if we lived in the area. More

Good assessment for low oil light! Spoke with staff and had my oil checked when my oil light came on. This was earlier than expected. So instead of just changing the oil they started an Spoke with staff and had my oil checked when my oil light came on. This was earlier than expected. So instead of just changing the oil they started an oil consumption test. I never heard of this test. This was the return visit and no overt issues identified. My oil level is where it should be. Staff were pleasant and professional. The waiting area is clean and comfortable with some snacks, plenty of outlets, and TV. Thank you! More

Long wait for service completion. I took my 2014 Impreza in for an oil change and state inspection. I do not require an emissions inspection because of low mileage. My car had less tha I took my 2014 Impreza in for an oil change and state inspection. I do not require an emissions inspection because of low mileage. My car had less than 4700 total mileage. It took 2+ hours for service completion. Then, I received an email stating my car was ready for pickup even though I was sitting in the customer waiting area. More

Inspection Car taken in for service right away. Inspection, oil change, tire rotation. My car is 2 years old and only has 5095 miles. I was surprised to hear Car taken in for service right away. Inspection, oil change, tire rotation. My car is 2 years old and only has 5095 miles. I was surprised to hear that I had to rotate the tires so soon. Cheyne was very helpful in helping to set up my Bluetooth. More