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#1 Cochran Nissan Monroeville

Pittsburgh, PA

not yet
rated
211 Reviews

3355 William Penn Hwy

Pittsburgh, PA

15235

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Showing 211 reviews

November 05, 2023

So disappointed, was in process of getting financing, insurance, etc and the car was sold. Dealership was aware that I was working on purchasing car. Don't know if I will trust them if I see another car More

by rickora
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Not sure who I interacted with, Ryan Wojciechowski
Nov 08, 2023 -

#1 Cochran Nissan Monroeville responded

Thank you for sharing your feedback. We are sorry to hear you did not get the vehicle that you were hoping for and we have passed this along to our management team to review. We understand your frustration and hope to assist you better in your car buying journey.

May 30, 2023

Zero stars would be the best rating to the worst experience I have ever had with a car dealership. I plan to stay away from all #1 Cochrans and share my story to friends and family so they can do so More

by Jensteiner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin
May 30, 2023 -

#1 Cochran Nissan Monroeville responded

Jen, Thank you for your feedback. I would like to personally apologize that you did not have a good experience as we aim to make sure that our customers are taken care of here at #1 Cochran Nissan Monroeville and have a Truly Exceptional Experience. You will be contacted to see what we can do to resolve this issue. Thank You, Kind Regards, Kevin Anderson Service Director #1 Cochran Nissan Monroeville kanderson@cochran.com 412-349-1573

December 09, 2022

The service manager Kevin does not provide service or is concerned with the customer. Today i was told that after having my vehicle since the 19th for recall service that was set to take 2 hours, that they More

by kjones
Recommend Dealer
No
Employees Worked With
Brian Zielinski, Christopher Refosco, Jim Crawford
Dec 11, 2022 -

#1 Cochran Nissan Monroeville responded

Thank you for providing us with your feedback. We have had management reach out to discuss the details further and reach a resolution.

Dec 12, 2022 -

kjones responded

The dealership has not contacted me regarding the tire replacement. Continued lack of service after a sale.

June 07, 2022

This is by far the worst place to get your vehicle serviced. The advisors are very demeaning and unable to provide clarity on any questions you have. The advisor Cody never answers his phone and on hi More

by SM
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Fiori
Jun 08, 2022 -

#1 Cochran Nissan Monroeville responded

Hi SM -- can you please email us with your full name and contact information at feedback@cochran.com so we can send this to management. Thank you!

September 23, 2021

I want to thank Chris Rachel and Thomas McNeese for the exceptional service I received on my company pickup truck on 9/22-21. They took me in last minute toward the end of the day serviced my truck. And se More

by dkoyro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Rachel and Thomas McNeice
Sep 30, 2021 -

#1 Cochran Nissan Monroeville responded

Thanks so much for your kind words. We're happy to get your company truck in and out so your workday can continue as smoothly as possible. We look forward to working with you again in the future!

June 25, 2021

Worst Service and most unprofessional place I have ever in my 45 years of life dealt with!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ralph Nelson
Jun 29, 2021 -

#1 Cochran Nissan Monroeville responded

Thanks for taking the time to leave us a review. Very sorry your experience wasn’t what you’d hoped. We would be happy to look into this for you. If you could provide more details to feedback@cochran.com, a member of our Customer Care team will reach out to discuss a solution.

June 23, 2021

This was my first time buying a car and my salesman Jamie helped me out immensely! There was so much I didn’t know about the financing process and Jamie was very helpful, knowledgeable, and kind throughout t More

by Sjyoder25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grayson, Jamie
Jun 24, 2021 -

#1 Cochran Nissan Monroeville responded

We’re thrilled to get this kind of feedback. Thank you for allowing us to make your first car purchase a positive one. Enjoy your new Sentra!

June 19, 2021

I just bought my Nissan Rogue yesterday in Monroeville. Hosea Brassell is professional and proficient at what he does. Not only did he make the entire process run smoothly but he also gave me the comfort i More

by carriearmando
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khari "smiley" Singleton , Hosea Brassell
Jun 22, 2021 -

#1 Cochran Nissan Monroeville responded

We appreciate your kind feedback, Carrie! Thank you for giving us the opportunity to assist in your search for the right vehicle. We look forward to seeing you on the road.

February 05, 2021

Can't get my car fixed, then can't get anyone to answer phone in over 20 minutes at service. Hope they're training cause nobody answers phone, so I'm stuck with a car that won't start cause problem I took More

by tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None available
Feb 08, 2021 -

#1 Cochran Nissan Monroeville responded

We're sorry to hear about your experience. In regards to the communication, we understand that the Corporate Service and Parts Operations Manager, Matt Gerlach, gave you his direct extension. The service team informed us that you came in due to issues starting your vehicle a few weeks ago and that they replaced the key battery. They waived the diagnostic fee and only charged for the battery. If we can provide any clarification, please reach out via feedback@cochran.com.

August 21, 2020

Bob, did a great job finding us the perfect truck, great deal, friendly, and kept us informed threw the entire process, what a great experience More

by janandbob622
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Fiori
Aug 28, 2020 -

#1 Cochran Nissan Monroeville responded

We appreciate your kind words, as well as the opportunity to help you find the right vehicle. It is our pleasure to make sure that you are just as informed as you are happy when you leave our showroom. Enjoy the new ride!

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